laptop black screen help!

[fivealive]

so i just bought an alienware m14x so far iv been loving well iv only had it for a few days but last night i drained the battery for the first time to the point the laptop went into hibernation mode

so in short i get it back up and running and i turn it off and go and plug it into the charge i come back a few hours later to see its completely charged and i turn it on

so im playing on the computer and i acidently hit the power button on the power bar by my feet not a big deal even tho the computer is still plugged in but all of a sudden the screen goes black for a second and then the battery indicator switchs over to battery mode

but im curious on why the screen went black when it never did this before the battery died but i dont think anythning of it so i turn the power bar back on and the screen goes black again

for a few seconds well it switchs back over to pluged in mode on the battery indicator

so by this point im curious about why its doing this and i test it and it does it every time now that the power cord is unplugged the screen goes black for a few seconds

so i check the event viewer and i come across one titled warning and the source says kernel-processor-power

and inside the event it says

The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 5 seconds since the last report.

there is multiple instance of this warning in a row all labeled a bit differently all at the same time as this issue started a few hours ago

heres another one

The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 5 seconds since the last report.

anyway in short i dont know whats causing this does anyone else have any idea id be greatly apreciated if someone coudl shed some light on this i did some research o ngoogle but icant figure out

also of note is that the computer seems to be running perfectly fine besides this issue that cropped up all of a sudden so im not sure whats causing it

oh and im running windows 7 home premium with 8gb of ram

thanks again to anyone who has the answer

[fivealive]

problem solved finally was able to get thru to the company turns out there was Excess power or something in the computer they had me remove the battery and hold down the power button for a couple minutes to drain it

[Firefox]

Glad you figured it out....

[fivealive]

Glad you figured it out....

took me like 3 hours calling teh companies different tech numbers to finally get thru to the people i wanted turns out there sites are wrong

the sites said 24/7 tech support but there wrong

[Firefox]

Yeah some places have lousy tech support, but all the same, it feels good once your problem is solved.

[fivealive]

oh yeah im super glad its up and running the machines a beast expensives but worth every penny and the tech support was great once i got them on the bloody phone