Can't get rid of av2009

redjel · January 20, 2009

Hello All,

I was able to install malwarebytes and was able to run it. but couldn't remove antivirus 2009. it's blocking access to internet email (yahoo email, gmail, etc) and other websites. also showing on google home page google tip 'google has detected unregistered antivirus 2009 copy on your computer. google recommends you to activate antivirus 2009 to protect your pc....'. attached are the hijackthis and mbam logs for your reference. thanks in advance for your help.

Red Jel

mbam_log_2009_01_19__20_19_23_.txt

hijackthis.log.txt

mbam_log_2009_01_19__20_19_23_.txt

hijackthis.log.txt

AdvancedSetup · January 21, 2009

You will want to print out or copy these instructions to Notepad for Safe Mode/offline reference!

These steps are for member

redjel only

. If you are a lurker, do NOT try this on your system!

If you are not

redjel

and have a similar problem, do NOT post here; start your own topic

Do not run or start any other programs while these utilities and tools are in use!

Do NOT run any other tools on your own or do any fixes other than what is listed here.

If you have questions, please ask before you do something on your own.

But it is important that you get going on these following steps.

STEP01

Reconfigure Windows XP to show hidden files:

To enable the viewing of Hidden files follow these steps:

* Close all programs so that you are at your desktop.

* Double-click on the My Computer icon.

* Select the Tools menu and click Folder Options.

* After the new window appears select the View tab.

* Put a checkmark in the checkbox labeled Display the contents of system folders.

* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

* Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

* Remove the checkmark from the checkbox labeled Hide protected operating system files.

* Press the Apply button and then the OK button and exit My Computer.

* Now your computer is configured to show all hidden files.

STEP02

Download and install

CCleaner

CCleaner
Double-click on the downloaded file "ccsetup215.exe" and install the application.
Keep the default installation folder "C:\Program Files\CCleaner"
Uncheck "Add CCleaner Yahoo! Toolbar and use CCleaner from your browser"
Click finish when done and close
ALL PROGRAMS
Start the
CCleaner
program.
Click on
Registry
and
Uncheck
Registry Integrity so that it does not run
Click on
Options
-
Advanced
and
Uncheck
"Only delete files in Windows Temp folders older than 48 hours"
Click back to
Cleaner
and under SYSTEM uncheck the Memory Dumps and Windows Log Files
Click on
Run Cleaner
button on the bottom right side of the program.
Click OK to any prompts

STEP03

Disable your AntiVirus and AntiSpyware

applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

This should apply to AVG8:

To

disable the Resident Shield

, please:

open AVG User Interface

double-click on the Resident Shield

un-tick the option Resident Shield active

save the changes.

STEP04

Please download and run the following file to repair file and registry permissions

fixacl.exe

STEP05

Download
FixPolicies.exe
by Bill Castner and save it to your desktop.
Double click on FixPolicies.exe to run it.
Click on Install. It will create a folder named FixPolicies on your desktop.
Open the FixPolicies folder.
Double click on
Fix_policies.cmd
to run it. Command Prompt will open and close quickly this is normal.
Reboot your computer after it runs
This fix may prove temporary. Active malware may revert these changes at your next startup. You can safely run the utility again.
Note: some malware will block the running of this tool. So if you cannot run Fixpolicies, then, RENAME the EXE file to something like Mytool.exe and then run it.

STEP06

Download this INF repair file by MS-MVP Miekiemoes:

http://users.telenet.be/bluepatchy/miekiemoes/tools/VArestorepolicies.zip

Unzip the download. Open the folder

VArestorepolicies

and

Right-click

the file inside,

VArestorepolicies.INF

and choose

Install

STEP07

If you have a prior copy of Combofix, delete it now !

Download ComboFix from one of these locations, saving to DESKTOP:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

If your I.E. browser shows a warning message at the top, do a Right-Click on the bar and select Download, saving it to the Desktop.

Disable your AntiVirus and AntiSpyware
applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
Double click on Combo-Fix.exe & follow the prompts.
If and only if you are prompted to download a new version of Combofix, reply NO .
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

Please watch Combofix as it runs, as you may see messages which require your response, or the pressing of OK button.

IF

you should see a message like this:

then, be sure to write down fully and also copy that into your next reply here and then await for my response.

When finished, it shall produce a log for you. Please include the

C:\ComboFix.txt

in your next reply.

-------------------------------------------------------

A caution -

Do not run Combofix more than once.

Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock.

The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled.

If this occurs, please reboot to restore the desktop.

Even when ComboFix appears to be doing nothing, look at your Drive light.

If it is flashing, Combofix is still at work.

STEP08

IF

and only

IF

the Combofix has worked without exceptions, only then, do the following. IF it has exceptions, then please provide all details and put that in a reply pronto, and STOP, and await my reply.

Only if Combofix has a good finish:

I'm going to have you get and run a special tool. It will hopefully take out most remains of this beast. Keep in mind that not all files I list here will be found on your system; so do not be alarmed. This is a general-type list of typical infectors.

Download

The Avenger

by Swandog46 from

here

.

Unzip/extract it to a folder on your desktop.
Double click on
avenger.exe
to run
The Avenger
.
Click
OK
.
Make sure that the box next to
Scan for rootkits
has a tick in it and that the box next to
Automatically disable any rootkits found
does
not
have a tick in it.

Copy

all

of the text in the below textbox to the clibpboard by highlighting it and then pressing

Ctrl+C

.

Files to delete:

C:\WINDOWS\system32\brsvc01a.exe

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\SYSTEM32\TDSSixgp.dll

C:\WINDOWS\SYSTEM32\TDSSproc.log

C:\WINDOWS\SYSTEM32\TDSSwkod.log

C:\Documents and Settings\Chelsea\Local Settings\Temp\TDSSe8db.tmp

c:\windows\system32\drivers\msqpdxserv.sys

C:\resycled

D:\resycled

e:\resycled

f:\resycled

g:\resycled

c:\windows\system32\TDSSweat.dat

C:\WINDOWS\system32\drivers\TDSSmqlt.sys

C:\windows\system32\drivers\tdssserv.sys

C:\WINDOWS\system32\drivers\TDSSmact.sys

C:\WINDOWS\system32\TDSSfpmp.dll

C:\WINDOWS\system32\TDSSwpyd.dat

C:\WINDOWS\system32\TDSStkdv.log

C:\WINDOWS\system32\TDSSotxb.dll

C:\WINDOWS\system32\TDSScrrn.dll

C:\WINDOWS\system32\TDSSbvqh.dll

C:\WINDOWS\system32\TDSSjnmx.dll

c:\windows\system32\TDSShrxr.dll

c:\windows\system32\TDSSkkbi.log

c:\windows\system32\TDSSlrvd.dat

c:\windows\system32\TDSSlxwp.dll

c:\windows\system32\TDSSnmxh.log

c:\windows\system32\TDSSoiqt.dll

c:\windows\system32\TDSSrhyp.log

c:\windows\system32\TDSSrtqp.dll

c:\windows\system32\TDSSsihc.dll

c:\windows\system32\TDSSxfum.dll

c:\windows\system32\TDSSmtve.dat

c:\windows\system32\TDSSnirj.dat


Drivers to delete:

tdss

tdssserv

TDSSserv.SYS

Service_TDSSSERV.SYS

Legacy_TDSSSERV.SYS

msqpdxserv.sys

msqpdxserv


Registry keys to delete:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\TDSSserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\TDSSserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\tdssserv

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tdssserv

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata

HKEY_LOCAL_MACHINE\SOFTWARE\tdss

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\SafeBoot\Minimal\tdssserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\SafeBoot\Network\tdssserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\tdssserv

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_TDSSSERV

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TDSSSERV

In the avenger window, click the
Paste Script from Clipboard
icon,
button.
:!:
Make sure that what appears in Avenger
matches exactly
what you were asked to Copy/Paste from the Code box above.
Click the
Execute
button.
You will be asked
Are you sure you want to execute the current script?
.
Click
Yes
.
You will now be asked
First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?
.
Click
Yes
.
Your PC will now be rebooted.
Note:
If the above script contains Drivers to delete: or Drivers to disable:, then
The Avenger
will require two reboots to complete its operation.
If that is the case, it will force a BSOD on the first reboot. This is normal & expected behaviour.
After your PC has completed the necessary reboots, a log should automatically open. Please copy/paste the contents of
c:\avenger.txt
into your next reply.

Not all the items will be found; so do not worry. Hopefully enough of the rootkit will be removed so that we can continue forward with more cleaning.

If you get a blue screen abort when it reboots, please write down all the information, STOP codes and description.

and then reboot the system again.

STEP09

Download DDS and save it to your desktop from one of these 3 locations

1

http://www.techsupportforum.com/sectools/sUBs/dds

2

http://download.bleepingcomputer.com/sUBs/dds.scr

3

http://www.forospyware.com/sUBs/dds

Disable any script blocker if your antivirus/antimalware has it.

Then double click

dds.scr

to run the tool.

When done, DDS.txt will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt
[*]
Save both reports to your desktop.

Please include the following logs in your next reply:

DDS.txt

Attach.txt

Please then reply with a copy of

C:\Combofix.txt

,

C:\Avenger.txt

, and a new

HijackThis

RE-Enable your AntiVirus and AntiSpyware

applications.

redjel · January 22, 2009

Hello,

Thanks to your response and very detailed instructions. I did follow the instructions to the letter, everything went well and did not get any errors from steps 1 thru 9. Although my computer still have the problem. Attached are the log files you were asking. Thanks again.

hijackthis_01_21_2009.txt

hijackthis_01_21_2009.txt

AdvancedSetup · January 22, 2009

You ran Combofix in REDUCED FUNCTIONALITY MODE probably due to an OLD version.

Please run this tool to remove any old tools and then we'll get NEWER versions.

You need to download and run these tools, you can't wait for days as they are often updated every day.

Please

Download

OTMoveIt3

by Old Timer

and save it to your

Desktop

.

Double-click
OTMoveIt3.exe
to run it.
While connected to the Internet, Click on the green
CleanUp!
button and it will populate a list of items to clean from your system that we used or may have used.
It should ask if you want to clean up, select Yes and allow the system to clean up these items.

NOW
please reboot your computer to finish the cleanup process

Start HJT and run Do a system scan only and place a check mark on the following items.

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: &Research - {0B014B81-4E12-46F9-806F-55867AF8FD3C} - C:\WINDOWS\system32\winsystems.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL gafikj.dll
Then Quit All Browsers including the one you're reading this in now.
Then click on Fix checked and then quit HJT

Then run SDFix, a program written by AndyManchesta that can remove many different types of Trojans and Worms.

How to use SDFix

Then when that is done run a NEW ComboFix

Make sure you disable screen saver and power saver and don't touch mouse or keyboard while it runs

You also need to make sure Anti-Virus is disabled

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Please visit this webpage for instructions for downloading ComboFix to your

DESKTOP

:

how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run

ComboFix.exe

on your DESKTOP and not from any other folder.

Also,

DO NOT

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

ComboFix.exe

Note:

The

Windows Recovery Console

will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click
Yes
to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.
Please post the
C:\ComboFix.txt
along with a
new HijackThis log
so we may continue cleaning the system.

Then run this tool

Please download Lop S&D

Double-click on Lop S&D.exe

Choose the language, then choose Option 1 (Search)

Wait till the end of the scan

Post the log which is created: (%SystemDrive%\lopR.txt), typcially C:\lopR.txt

AdvancedSetup · January 27, 2009

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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