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Windows Restore Virus?


rclancy1
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Hi, we are having lots of problems with my sister's laptop and wondered if anyone could help please?

When I turned on the laptop yesterday, all of the desktop icons have disappeared and the screensaver, desktop background etc have all returned to the original Windows 7 settings. A message appeared saying that I had been logged on with a temorary profile.

All of her documents, pictures and music have also disappeared and when I try to view these folders it says that they are empty.

I restored the computer to an earlier date and thought that I had been successful as all of the desktop icons reappeared after restarting, but about 2 seconds later they were all gone again.

I carried out a whole computer scan using Malwarebytes and it found one infected file called "Hijack.displayproperties" I have removed this but the problem has not been resolved.

I have had a small bit of success as I managed to get the recycle bin and computer icons to show back on the desktop but each time I restart or shut down the computer these are wiped off the desktop and it is empty again, and I am logged into a "temporary profile".

When looking on your website forums I saw a case which sounded similar to mine where they discussed the Windows restore virus, so we decided to try following your instructions on how to get our files back.

I used the "unhide" shown in the topic, then used RougeKiller. I then went on to use OTL, but have not been able to.

I downloaded it to my desktop but when I try to run it it says "OTL cannot be run from a temporary folder! Please download it to your Desktop or other suitable location."

Any help on this would be gratefully received,

Thank you

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Hello rclancy1! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/paste in your next reply.

Please follow the instructions here:

http://forums.malwarebytes.org/index.php?showtopic=81281

Post the log file when you are ready.

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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