rclancy1 Posted November 26, 2011 ID:498295 Share Posted November 26, 2011 Hi, we are having lots of problems with my sister's laptop and wondered if anyone could help please?When I turned on the laptop yesterday, all of the desktop icons have disappeared and the screensaver, desktop background etc have all returned to the original Windows 7 settings. A message appeared saying that I had been logged on with a temorary profile.All of her documents, pictures and music have also disappeared and when I try to view these folders it says that they are empty.I restored the computer to an earlier date and thought that I had been successful as all of the desktop icons reappeared after restarting, but about 2 seconds later they were all gone again.I carried out a whole computer scan using Malwarebytes and it found one infected file called "Hijack.displayproperties" I have removed this but the problem has not been resolved.I have had a small bit of success as I managed to get the recycle bin and computer icons to show back on the desktop but each time I restart or shut down the computer these are wiped off the desktop and it is empty again, and I am logged into a "temporary profile".When looking on your website forums I saw a case which sounded similar to mine where they discussed the Windows restore virus, so we decided to try following your instructions on how to get our files back.I used the "unhide" shown in the topic, then used RougeKiller. I then went on to use OTL, but have not been able to.I downloaded it to my desktop but when I try to run it it says "OTL cannot be run from a temporary folder! Please download it to your Desktop or other suitable location."Any help on this would be gratefully received,Thank you Link to post Share on other sites More sharing options...
Maniac Posted November 27, 2011 ID:498647 Share Posted November 27, 2011 Hello rclancy1! My name is Maniac and I will be glad to help you solve your malware problem.Please note:I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/paste in your next reply.Please follow the instructions here:http://forums.malwarebytes.org/index.php?showtopic=81281Post the log file when you are ready. Link to post Share on other sites More sharing options...
LDTate Posted December 5, 2011 ID:501490 Share Posted December 5, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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