starta178 Posted November 26, 2011 ID:498196 Share Posted November 26, 2011 My sister's computer somehow acquired this cloud AV 2012 rogue malware. I installed your free malware remover and it said it found a few trojan, malware and viruses. after that it logged it and restarted the computer but when it restarted the malware was still there. So I purchased the PRO version and tried that but nothing. the software also says that the database is 86 days old. I wanted to update it but the malware is preventing the computer from accessing the internet even in safe mode! I was wondering is there a way I can download the latest database onto a flash drive from a different computer and install it that way? also, can anyone help me get rid of this AV malware? Also, it prevents me from opening most programs including command prompt and even task manager! This link has a good explanation about this virus. i've tried whats here and nothing has worked so far. http://www.bleepingcomputer.com/virus-removal/remove-cloud-av-2012 my sister is a teacher and really needs her computer ASAP! Please help me! Link to post Share on other sites More sharing options...
Maniac Posted November 27, 2011 ID:498644 Share Posted November 27, 2011 Hello starta178!Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here. I think in this way more quickly resolve the issue. Link to post Share on other sites More sharing options...
LDTate Posted December 1, 2011 ID:500006 Share Posted December 1, 2011 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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