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System Restore Freezes and Have Google Redirect Virus

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Hello. I would like to please ask for your help.

I have a Dell Inspiron 640m Laptop with Windows XP. I am using Microsoft Security Essentials and Malware Bytes for Anti-Virus Protection.

I got a virus that redirects my Internet Explorer to various ad sites when I click on google search entries, or it opens new ad windows me ramdonly when I am using Internet Explorer.

MalwareBytes and Microsoft Security Essentials were unable to clean this virus, which appeared initially as part of a "AV Protection" fake-anti-spyware virus. My MalwareBytes was generally able to remove to remove the "AV Protection" virus, but not the Google Redirect virus. I had the Google Redirect Virus in the past and spent alot of time with MalwareBytes Help technicians trying to fix it until I just had to give up and use System Restore to restore my computer to an earlier timepoint. This time I tried using System Restore with my regular username, but the virus was still around. It was at this point that I installed Malware Bytes, I believe.

So after installing MalwareBytes I tried to run System Restore again from a different savepoint. But this time the System Restore freezes 2/3 of the way through.

1. I booted my computer in safe mode, then chose to start Windows as "administrator" (instead of with my regular username like last time).

2. Next I chose System Restore, and the computer was performing the operation of "Restoring Files". It got two thirds of the way through "Restoring Files" at which point it froze. It has been frozed at this spot (2/3 completed) for the past 5 hours.

Can you please give me some advice about how to run System Restore all the way through?

Perhaps this is a problem with MalwareBytes, that maybe installing MalwareBytes now prevents System Restore from functioning?


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Hello rakovsky: :welcome:

If you think your system is infected, here are the steps needed to get your computer cleaned:

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start your own topic in the
Malware Removal - HijackThis Logs subforum
so a qualified expert can help you fix any malware related problems/infections you may have.

  • Please read and
    , skipping any steps you are unable to complete. Then post a

  • After posting your new post, make sure under
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.


    • You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer, you can contact the help desk at


If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the Add-Reply.png button instead of other ones when you start replying. :)

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