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Licence - Re-install


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Hello, Orval:

Until an MBAM staffer arrives, all you need to re-register MBAM PRO on the new OS install is the license ID and key that were sent to you in an email from Cleverbridge at the time you purchased it.

Ideally you would want to uninstall MBAM using the mbam-clean tool from here before reformatting, in order to avoid any license/registration issues on the new install, but I don't think it's 100% necessary.

If it's too late to do that, then I think the following should work:

  • Have your license ID and key handy.
  • Temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. (The free and PRO version are the same file for download.)
  • Launch MBAM and set the Protection and Registration (if using the PRO version); open MBAM from the desktop shortcut and click on the "register" button, using the ID and key.
  • Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer and verify that MBAM is in the task tray (if using the PRO version).
  • Now set up any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications. Then restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs here, or ask and we'll explain how to do it.

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Here is a link to the MBAM Registration Video:

If you don't have your license ID and key info, let us know, and we'll give you the contact info for Cleverbridge.

They will locate that info for you.

HTH,

daledoc1

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