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'AV Protection 2011' - Malwarebytes got rid of most of it, but there are still some issues


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Hello --

I got the evil AV Protection 2011 malware on my wife's laptop somehow (and man, I feel stupid about it). I tried running Malwarebytes, and it removed most of the symptoms (like the fake virus scanner), but every 60 seconds or so, I get an alert that malwarebytes has successfully blocked access to a malicious website. It looks like I have some extra trojan still jammed in somewhere. There are thousands of these entries in the protection log:

22:58:21 Bex IP-BLOCK 38.99.183.25 (Type: outgoing, Port: 49476, Process: iexplore.exe)

22:58:21 Bex IP-BLOCK 38.99.183.32 (Type: outgoing, Port: 49477, Process: iexplore.exe)

22:58:21 Bex IP-BLOCK 38.99.183.25 (Type: outgoing, Port: 49478, Process: iexplore.exe)

22:58:21 Bex IP-BLOCK 38.99.183.25 (Type: outgoing, Port: 49479, Process: iexplore.exe)

22:58:21 Bex IP-BLOCK 38.99.183.32 (Type: outgoing, Port: 49480, Process: iexplore.exe)

22:58:21 Bex IP-BLOCK 38.99.183.25 (Type: outgoing, Port: 49481, Process: iexplore.exe)

22:58:21 Bex IP-BLOCK 38.99.183.32 (Type: outgoing, Port: 49482, Process: iexplore.exe)

etc etc.

I have downloaded Combofix, but haven't used it yet (wanted to get a go ahead from you guys). I appreciate all/any help. Thanks for your assistance!

Attach.txt

DDS.txt

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Hello, and :welcome:

I see evidence of a ZeroAccess rootkit here, before starting the cleaning process, please make sure to read the following information.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

COMBOFIX

---------------

Please download ComboFix from one of these locations:


Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

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  • 2 weeks later...
  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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