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Can't download files from IE after infection


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Hello,

A few days ago I was infected with malware which gave me a false system restore, kept having pop ups saying something along the lines that my hard drives was failing, and prompted me to scan my computer. It also turned my desktop background black and hid my programs and many of my files. I installed malwarebytes (as well as a program recommended by bleeping computer to unhide hidden files) and ran it on my computer, and all of the problems seemed to go away.

However, now I cannot download any files off of the internet. I go to download it, and as usual the pop up comes asking if I would like to open or save the file, but either way I chose it then says " 'insert file name here' could not be downloaded." Also, my internet is being really slow and crashing, but that may be unrelated. I have an excel file in my gmail I need to download before I can finish my homework assignment which is past due, so I'd like to fix this as soon as possible. I don't know whether it helps or not, but I have a Gateway GT5426E on a 32 bit operating system with an AMD Athlon 64 X2 Dual Core Processor 5100+ 2.6 GHz and 2.00 GB of RAM. It's on Window's Vista HOme Premium with service pack 2.

Attached are some screen shots of what malwarebytes quarantined (I have scanned since then and it found no malware) and then the error message I have since been getting from the internet. Suggestions?

Thanks!

malwarebytes.jpg

error.jpg

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Hello, and welcome to Malwarebytes, jazzy47:

Sorry to hear that your computer may be infected.

We cannot work on malware detection/removal in this part of the General MBAM forum.

So, please read the following to get started on the cleaning process:

IMPORTANT NOTE: Please do NOT use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

FOR EXPERT ASSISTANCE with cleaning your system, there are 3 support options:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this area of the forums, you'll need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware-related problems/infections.

  • First, please print out, read and CAREFULLY FOLLOW the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • Please do NOT post in an open topic started by another member in the malware removal forum, even if the problem appears to be similar to yours.
  • When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you may reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator, asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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