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Deleted AV Security 2012, now no internet access


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So i got this virus last night. I dont know how i got it but it attacked fast. At first it didn't seem like a very serious virus, but after it started closing down programs and whatnot, i realized it was a big one. It eventually made my computer blue screen, and then attempted to reboot my computer using the AV security system. i did an immediate emergency power off (holding the power button) and rebooted it into safemode.

Now, prior to this, my internet worked fine until the virus closed it down. I still had connection atleast, i just could'nt open the program. So after I ran my computer in safe mode, i ran super-anti spyware and malwarebytes anti-malware and deleted the virus(es). I ran the virus scans multiple times after rebooting to double and tripple check if the viruses were gone, and they were.

However, when i went to go back on the internet, it didn't work. My connection said "Limited Connectivity" and when i checked the status of it, it was stuck at "identifying". I did some research and come across people saying it could have been my proxy server, so i went into firefox and fixed that. it was still off in IE however, so there was nothing to change for that browser. This ended up not solving the problem.

THEN i read that it changes your HOSTS file, so i went in and did that. Because i was browsing on my phone, i couldnt copy the print in the file, so i entered it in manually exactly as it appeared. That didn't work.

I really don't know what else to do. My internet doesn't work in safemode with networking either. I could download combofix and whatnot on this computer and put it onto a usb and load it on the troubled computer, but i don't see what good that will do because the virus is gone. i just can't connect to the damn internet.

I would REALLY appreciate some advice as to how to get my internet to start working again. And I could really use it asap as i use my laptop for school.

so to recap:

I got the virus

deleted the virus

rebooted computer

internet didn't work in normal or safemode with networking

stumped on what to do

P.S.... i REAAAALLLLY hate viruses. I don't know why but i've been getting hit with these viruses the past few nights, but i was able to get rid of them. this one put up a much tougher fight however.

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Hello Mattd240: :welcome:

It is likely your system is still infected, here are the steps needed to get your computer cleaned:

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start your own topic in the
Malware Removal - HijackThis Logs subforum
so a qualified expert can help you fix any malware related problems/infections you may have.

  • Please read and
    CAREFULLY FOLLOW
    the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the Add-Reply.png button instead of other ones when you start replying. :)

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I don't think its infected anymore. I think the virus just changed some settings of my internet, but idk what that would be. I cant get internet access on it, so even if I used one of the combofix type tools, I wouldn't be able to post the information. Is there any other way I could be helped without having to post that stuff?

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