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Found 3 results

  1. I have a premium subscription; everything has been working fine for many months. Today MB started blocking MS Word because of a payload exploit. Word opens, and then is immediately closed by MB, even before I open a file. So, it's an application thing, it seems, not a file issue. MB pointed to a file Roaming/Grammarly/Updates/GrammarlyAddInSetup6.7.139.exe. This is the normal location for Grammary updates, it seems. There were files in there going back a year with different version numbers. (Could be old exploits too, I suppose; but I doubt it.) I am running the latest version of Grammarly, of course. I checked the Word file I was trying to load with VirusTotal - clean. I did a full scan of my system - clean. I checked the Roaming/Updates/etc folder for the file reported by MB - the 6.7.139.exe file does not exist. I deleted the whole Grammarly/Updates/* folder just to be sure, in case the file was hidden (although I have hidden files showing). The problem still remains - when I boot Word, it is immediately closed by MB, even before I open any specific Word file. I have attached a screenshot of the error. I'm not sure what to do next; working in MS Word is my daily business, so my business is down, and I am blocked. Help! Thank you
  2. Thank you. I have updated as you instructed to version 3.4.5. Here is a more recent report of the same problem - the logs are not in order of date: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/30/18 Protection Event Time: 9:31 AM Log File: b31bcae0-33f4-11e8-9e3d-00ffe2d7811d.json Administrator: Yes -Software Information- Version: 3.4.4.2398 Components Version: 1.0.322 Update Package Version: 1.0.4544 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0 -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Hardening Protection Technique: Exploit blocked by Bottom-Up ASLR Enforcement File Name: URL: (end) I will see if the new upade cures the problem - though it has been happening through several versions. I would be interested to know what this exploit data means is happening.
  3. Malwarebytes 3.4.4 keeps closing MS Word 2013 This happens most often when opening Word. But also while working on a document suddenlt Malwarebytes shuts it down. In either case Word has to either recreate the dot template, or recover the lost document if shut down while editing. I now have to close Malwarebytes while working on Word documents, which is my main work on the computer. Below is the report of the last instance: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/15/18 Protection Event Time: 12:55 PM Log File: 12eee160-2850-11e8-8c74-00ffe2d7811d.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.4366 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0 -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Hardening Protection Technique: Exploit blocked by Bottom-Up ASLR Enforcement File Name: URL: (end) I would appreciate any advice.
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