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Found 1 result

  1. I am trying to clean up a computer for a friend's daughter. I tried downloading and running the Malwarebytes free program as it always worked in the past. Her computer is an HP laptop running Windows 8, which I hate using, but can get around with time. The first time I ran Malwarebytes, I ended up with 4,199 results!!! I uninstalled some programs I deemed to be malware while the program was scanning (probably shouldn't have done that), and then clicked to quarantine the items when the results finished. Upon rebooting the computer, it stopped to install some Windows updates and after restarting, the computer failed to load beyond the desktop image. An error popped up about bad image and explorer.exe. From there I rebooted the computer hoping it was just a fluke. This time the computer loaded, but the majority of the programs did not work right and I kept getting "bad image" errors. From there I decided to try restoring the computer to an earlier time and unfortunately I picked the restore point on the day most of the malware was installed. I was a bit freaked out by the way the computer reacted to the last scanning and cleaning by Malwarebytes, so I tried uninstalling most of the malware programs myself. For the most part I succeeded, but the after results of the one program, PastaLeads, persists. It set up a proxy server, http=127.0.0.1:8800 and nothing would allow it to be changed. If you deleted it, it would come right back after closing the connection settings. Bleepingcomputer claimed using Rkill and Emsisoft Anti-Malware would get rid of it when the directions were followed. Result = No change. The Emsisoft scanner found 33 items, but 15 of them could not be removed and those items were all located in a Driver folder. I installed Comodo Internet Security on the computer, but because of this PastaLeads, it disabled the internet browsers and Comodo's ability to update and scan. I need someone's help to get rid of the after effects of PastaLeads and ferret out any other malware. I am currently doing a Malwarebytes scan to see if it picks anything else up, but I read other people's posts stating that Malwarebytes was unable to solve the same problem. You might have to go slower with instructions with me. I am not a novice with computers, but I am not an expert either.
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