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  1. Good Day, I need help removing a cloudnet virus that keeps coming back which I have been attempting to remove for months but it keeps returning. I have been using MalwareBytes which detects the 8 infected files every time it scans after a reboot and have tried using other software such as HitmanPro but the virus keeps coming back. I recently saw a thread where somebody used something called FRST fixlist to fix such malware and wanted to know how it could be done and if I can do it as a beginner? Scan Results.txt
  2. Hello, I have a problem with installing the update for Malware Bytes on my old laptop With Windows 7 64 bit. Every time I do it, I get after some time the message "installation failed". I am attaching the logs and I'd appreciate your help. mb-check-results.zip
  3. Hello everyone, I am new here. I am using a HP pavilion DM4, with windows 7 home premium, and about 20 days ago (7/8/2019, I got a black screen with a cursor only after logging into my Admin Account, even on safemode. the day before this issue occurred (7/7/2019), I had turned off my AVG, while trying to run a malwarebytes scan, to do so, I changed its (AVGs) permissions to EVERYONE and I also set the AVG off, and restarted my computer, Lo and Behold, I couldn't get back on my ADMIN main user!, I am currently writing this on the same laptop, but on the account of a secondary u
  4. Hello: I installed 7Zip, which appears to have installed Bandoo PUP. Malwarebytes advised me of this, and I quarantined the files, but I'm afraid that Bandoo may have left files. I understand Bandoo can actually install a rootkit. Can you help me remove it? I have done a complete scan with Malwarebytes, and it didn't find anything, but just want to be sure. Thanks!
  5. I recently did a scan with Malwarebytes and once completed there were over 2000 threats detected. One was a Trojan DNS. Proceeded to quarantine and remove all threats. Once removed all internet stopped working. Everything else seems to be working fine. Just cannot get on the internet via wired or wireless connections. I have read seve
  6. Since 17/12/2018 I started getting intermittent random PC freezes/lockups on my Windows 7 PC. I'm a long term user of MB, also on two Windows 10 PCs which are not having any problems. My MB version on the Windows 7 PC (now uninstalled) were: Malwarebytes Version: 3.5.1.2711 Component Package Version: 1.0.508 Update Package Version: 1.0.8722 My Windows 7 version is: Windows 7 Ultimate Version 6.1 (Build7601: Service Pack 1) My PC would freeze (screen frozen no mouse, or keyboard action possible) at random intervals, anywhere from 2 minutes after login to 120 minutes after log
  7. Can you help to overcome following problem Malwarebytes Premium blocks Microsoft Office Word Malicious Memory Protection Exploit: 1 Malware.Exploit.Agent.Generic, , blocked, [0], [392684],0.0.0 Exploit code executing from Heap memory blocked In addition, I also run EMET 5.0, which reports the following when trying to open Word or Excel, which both get blocked by EMET 5.0: EMET detected SimExecFlow mitigation and will close the application Assuming that Malwarebytes and EMET 5.0 are fully compatible, I wonder what is causing the problem:
  8. Hi, Recently we have been experiencing random and spiking plague of the BSOD on our Dell systems (all latitude E7470 + very recently some OptiPlex AIO). For almost all of the machines it is related to either Intel WiFi or Graphic driver (Widi). Some are Kernel_data_inpage and other. Recently we were able to narrow plenty of those errors to malwarebytes. For example, one of the machines was restored to factory image. Some basic software was installed. It looked to be fine until Malwareybtes was installed - instant crash right and left. You would boot computer, login and every few minutes
  9. I have downloaded a torrent of sims 4 game it was 16 GB so I lefted 2 days downloading after the torrent finished the popups websites on google chrome keep opening and cmd saying it is transfering files and there was written simstransfer.info and many process then navigate to copied successfully of two files but when I tried to capture the process so I can put it here it goes away fast to another in cmd and then cmd stay opened and doesn't go by itself .. I then close it by myself... I have tried many antimalwares but they did nothing although I saw the reports and removed malwares but the pro
  10. Good afternoon I downloaded an Internet program and at the time of installation entered a trojan with the name of hijack.exefile I already ran the scan with the malware and every time I restart the computer it back would like help and support to solve my program is bought and I already downloaded the dds.src and already did the scan I would like to Pulb what appears in the TXT of the DDS hugs from Brazil Note: My programs only open when I open as ADM DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 9.0.8112.16421 Run by Usuario at 13:10:48 on 2017-11-13 Microsoft Windows 7
  11. Hello, wonderful helpers! My desktop computer is running in 64 bit mode with Windows 7 professional with service pack 1 with an i7 CPU and 16GB RAM. It is protected by MALWAREBYTES PREMIUM. Malwarebytes version 3.0.6.1469, version of compnents package 1.0.103, version of actualisation package 1.0.3171, edition premium, correct licence id, correct licence key, status unlimited. I am having problems running the update as usual. No update is done after a longer time of waiting. I really need help and will follow your instructions in topic Hope to hear of you soon!
  12. Hello, so I had a weird error message popping up in my Windows 7 x64 so I ran all the available security tools, and I unfortunately found a couple of infections. The strangest thing was that there was a Mozilla.zip (with the content of the Firefox /AppData files) in my Roaming folder created last night, so I was wondering if my passwords have been stolen, as I save a lot of them in Firefox and I had no Master Password? I would be also grateful if anyone could check my log files, but I guess my system is clean now, only the Mozilla.zip bugs me..... Malwarebytes.txt AdwCl
  13. Hello- my computer has recently started doing something very unusual such as blocking programs (that are unharmful), Popping up everytime I log in, everytime I open up my browser, or any other app/program, and also pops up if I don't touch my computer for a certain amount of time. It started doing this about a week ago and I'd really like to resolve it. Each time it pops up it says the same thing: "C:Windows\system32\ncrypt.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system adm
  14. While I was out, I got bluescreened. WhoCrashed is telling me that Win7 is blaming the Anti-Ransomware module. As per support sticky, mb-check results(with FRST results) is attached, as is the log: mb-check-results.zip
  15. I scanned my Win7 with Malwarebytes after it experienced issues. 3 generic Trojans were found& removed. Cleanup / restart took overnight to run. My PC starts now but I always get a BSOD about 5 minutes after startup, even in Safe Mode. I've downloaded FRST & run. It doesn't finish before the reboot, logs are attached. I'd greatly appreciate any recommendations on next steps to recover. Addition.txt FRST.txt
  16. Hello. I'm a Windows 7 user and a few months ago, I've changed my laptop's keyboard (hardware) into a new one because some keys were malfunctioned. At first, everything seems fine but soon the keys started to going crazy. Some keys turned to shortcut keys (like opening a new window, open the control panel, etc) or freezed the screen . I don't know whether this got to do with malware or because it has a conflict with other program. After I changed to that new keyboard, I uninstalled some programs, bought and downloaded Microsoft Office 2016 and Malwarebytes Premium 3.0. The problem getting
  17. On Monday, I received the upgrade to Malwarebytes 3.0.6 from the previous one and I have to say, I am not happy with it at all. My main gripe is that it has become more resource-heavy when one of its processes, "MBAMProcess", takes up over 300MB of memory and with that number being higher than "explorer.exe" and "svchost.exe" combined, and even worse when I have Mozilla Firefox open that also consumes memory, and this is because I only have 4GB of memory for this laptop (which is a Dell Inspiron N7010) and when I performed the first scan with it, the laptop is forced to work harder as it cause
  18. Hi, I'm on another system this time, and the infection is much worse. I started a threat scan, but at a certain point in the scan, it took over an hour on a file and never scanned it, so I assumed it had stalled. At that time, there were only 7 detections, and 6 of them were adware while one was a PUP. I tried to do more scans after that and they all stalled and I noticed that there were more detections. As of the most recent one, there were 27 detections. I have attached the following logs. Please help. Addition_26-12-2016 22.21.24.txt FRST_26-12-2016 22.21.24.txt
  19. Over the last couple of days Malwarebytes has behaved impeccably but, on logging in to the laptop this afternoon, I got the mbamtray.exe error message shown in the attached image file - I've not seem this error before. However Malwarebytes Tray Icon does appear in the system tray as normal and reports no errors; furthermore, by right clicking on it I can open the application as normal and Malwarebytes shows itself as up to date. I pass this on in case it helps to resolve any current issues with Malwarebytes 3.0 - I attach a JPG of the error message and Malwarebytes zipped log files.
  20. Good Evening, We have had a very unusual event happen today (and latter end of yesterday). We have Malwarebytes for Business deployed at several customers office (all seperate, no relations) and today a quite a few computers BSOD'ed on Windows 7 machines (x86 and x64) on Startup (When the windows logo appears). So one would have to restart the machine in order for it to happen. I assumed it might be a an update that Microsoft rolled out (KB3197869, on Nov. 15). However it I since tried machine that were not affected and they seem fine. I am not blaming Malwarebytes for this, I am ju
  21. Hello, I have an old PC (with decent specs though) that is running windows VISTA, which I think must be the worst OS ever. I want to donate this PC to a charity, so would really like to put a better OS on it, but I don't really want to buy one. So, I was wondering - I do have a laptop that came with Windows7 - and I've got the licence key on the back of the laptop - but the laptop was upgraded to Windows 10. Would that Windows7 licence key still work and how could I upgrade the VISTA to Windows 7? Welcome any other good ideas also! Many thanks!
  22. Hey ! I recently used malwarebytes and Adwcleaner to remove weather chicken and other malware, but after the removal my internet stopped working( though it is connected and working on other devices). The system I'am working on is Windows 7 service pack 1, 32 bit. Please help !! ASAP !
  23. MBAM & MBAE for Business subscription were purchased yesterday and downloaded from the link supplied. Installed MBAM with no problem. The icon displayed, app started, ran an update and a full scan. Installed MBAE but the GUI & icon on the taskbar are never displayed after the install. I clicked MBAE in the start menu but it never displayes n icon or notification message at taskbar. I checked the event viewer and there are no entries in the application or system Event logs mentioning Malwarebytes. I rebooted and nothing changes. I opened Word 2013 and the MBAE notification doe
  24. Yesterday I had downloaded the free version of Malwarebytes version 2.1.6.1022...The database update was showing 5th April, 2015 so I wanted to update it. When I made an attempt, it said " NO UPDATES AVAILABLE ".. I donot know why this is happening and seek your help in this matter. I am using Microsoft Security Essentials as my Anti Virus on Windows 7, 64 bit. Service Pack 1. Your help in this matter will be greatly appreciated. Thanking you in anticipation
  25. This is my first post in MalwareBytes Forum, I had been using MBAE Beta for quite sometime till I discovered the latest version 1:04:1:1012 yesterday. I immediately downloaded this version in the same folder as the Beta version, my parttion D Drive. Thereafter, in the Event Viewer, I got the following error Faulty Application Name W Script exe. version 5.8.7601.19283 Faulty Module Name mbae64. dll_unloaded version 0.0.0.0. Faultin Application Path C:\Windows\System32\W Script exe. Faultin Module Path mbae64.dll Event ID 1000 Level Error Task Category {100} I thought this problem arose
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