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Showing results for tags 'windows recovery environment'.
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While following a guide on how to remove the smartservice virus; i could not boot into windows recovery environment to complete the removal process. I used these guides: I have scanned with Malwarebytes, Adwcleaner, and Farbarx64. after scanning I cannot enter windows recovery environment/ advanced startup options through the windows 10 settings, shift+restart, or from the command prompt. here are my scan results: malwarebytes_3.5.1_scanreport.txt malwarebytes_adwcleaner_report.txt FRST.txt Addition.txt
Friend came over to help me with an issue I was having with Office 2016. Recently had it and now it wasn't working. He told me about KMS and as I was looking it up seeing if it was safe, legal, etc... he installs it from the zip and I've never seen a virus/malware/ransomware act like this. All of a sudden programs start opening up: a radio program streaming podcasts or online radio, took control of Firefox, installed their own version of IE, and I noticed the mouse moving on it's own and that's when I just freaked and shut it down. Tried to start in advanced options, the safe mode, but now it's giving me an SrtTrail logfile missing error message. When it boots up AT ALL and tries to access windows, it shows the dell boot up logo, "prepairing automatic repair," two (what looks like) cmd windows flash for a millisecond, then "diagnosing your pic" "repairing files (sometimes) and then says "automatic repair couldn't repair your PC" Bc of c:\windows\system32\logfiles\srt\srttrail.txt AND a system reset to factory settings AND factory image restore don't seem to work because of "not enough space" I've tried to fix the logfile issue in cmd promt, I've tried to delete the KMS file in cmd prompt but couldn't find it I don't mind resetting, reverting or reformatting the computer (as long as I keep windows) as it's only a few months old.... is there a way to either rid the virus OR just "freeing up space" IF that's even true? Could the virus be filling up the hard drive for THAT main reason?