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Found 23 results

  1. Hello, developers. I am Eric Renfro, a member of many technical communities, primarily for Linux and macOS. I decided this year to check out Malwarebytes Premium instead of renewing the product I was originally going to do. The price was great, but after just 1 week of using it, more so specifically, the recommended Browser Guard extension that was pushed by it, I was incredibly thrown back by some unacceptable policies you at this company have chosen to do. What I am talking about is literal blanket blocking of entire Top-Level Domains (TLDs), such as just the few I initially ran in
  2. Please whitelist our website www.pitax.pl in the Malwarebyte desktop program as well as the chrome and mozilla plugins. Our site does not have any trojans or malware and is verified and whitelisted in all antivirus and malware programs.
  3. Would you be able to whitelist our marketing agency website https://exceptional.agency please? Thank You! Dakota
  4. Had a customer report that malwarebytes is blocking our site temcoindustrial.com, IP 52.8.123.173 I've checked internally as well as scanned with godaddy and viristotal.com, cant find any issue.
  5. Hello, we're writing from a venezuela fake news debunking forum. We've noticed that our website cazadoresdefakenews.info is currently blocked by MalwareBytes. Can you please whitelist us? It's actually a Wordpress-based blog. Thank you very much! Adrian Gonzalez. cazadoresdefakenews.info CEO
  6. Virgin Mobile Samsung Galaxy A8 (2018) [SM-A530W] Android version 9 Phone is not rooted. No other security software running. I am unable to add any apps to the whitelist. I can view the whitelist, but that is it. I cannot figure out how to edit it in any way. As it is now, it is just blank. Nothing is in the whitelist. Long pressing apps in the, "App Manager" section does nothing other than go to that app's info within MBAM. From there I can go into Android's app info section where I can either uninstall or force stop. On the scanner page all I can do is remove
  7. The website in question is currently being reported of having malware. We checked and after a thorough security scan for all vulnerabilities, there are none found. We have taken upon ourselves just in case to add additional security to the website/blog to ensure nothing malicious will happen. http://cedutica.com/ https://www.virustotal.com/#/url/ebda765d36ed486af4aef0a4606f19c3b27ac6bbff132288fe0c63d7bcf881d2/detection Please can someone from support add this to a global white list. Thank you
  8. Hello, I distribute a freeware application called AlbumEasy I have recently released V3.8 for Windows and am now receiving complaints that Malwarebytes is not allowing users to run this version of the application. Best I can tell this has not been an issue for prior versions, how do I get my application whitelisted? The latest release of the installation program AlbumEasySetupV3.8.0.exe can be downloaded here https://sourceforge.net/projects/albumeasy/files/ The information I have been given is that the installation program AlbumEasySetupV3.8.0.exe is not flagged but after install
  9. Malwarebytes is blocking websites that I trust. This week Malwarebytes started blocking all safe sites that were allowed last week. Links in my email to other sites such as Meetup.com, Google Photos, Facebook, Flickr, USPS, and other safe sites are not accessible. I received https://block.malwarebytes.com/I should not need to manually whitelist the entire internet in Exclusions Settings section of Malwarebytes. Currently, the only option is to remove Malwarebytes. Please fix immediately. Malwarebytesblocked a suspected bad URL or an unwanted program.Learn More
  10. Hello, I'm a partner of efun.top and read your clarification about bulk blacklist of all .top websites in your post: I hope you could add https://www.efun.top/ and all the subdomains like https://it.efun.top/ as trusted website, since many customers are unable to browse the website and they give a really bad image, over loose money for every customer that have your good antimalware. Please consider my request, since I loose money for everyone who have malwarebytes and don't want to send a newsletter clarifiyng that the problem is malwarebytes... you could loose customers. Hope to
  11. since updating on 29 Jan 17 I seem not to be able to whitelist with the usual wildcard, for example the following websites: *.zippyshare.com *.solidfiles,com thanks for any advice in advance
  12. MWAB is not honoring whitelisted websites, and continues to block (business critical) java apps from running on those sites. If web protection is completely disabled, sites work fine. Version: 3.0.6.1469 Component Package: 1.0.96 Update Package: 1.0.1666 Windows 10 Enterprise
  13. All malware removed from Luke-Woods.com and site has been secured Please re-scan & remove from blacklist Thank you
  14. Hello. We are an app developer that have an Android app on Google Play. Recently our users are letting us know that malwarebytes has been flagging our app for PUP.Hacktool.Meta.ic The last update of the app was in October, but the warnings only started to appear within the past couple of days. Could you please work with us on either whitelisting the app or determining what the issues is and how it can be corrected? The app in question is https://play.google.com/store/apps/details?id=com.icenta.sudoku.ui
  15. Hi, I am working for an link shortening service called Geniuslink (https://www.geni.us) which provides our clients with the ability to create shortened links that automatically send their customers to the best destination to purchase their products or view their content. One of our larger clients reached out to me the other day, saying that their links were being blocked by Malwarebytes, and that Geniuslink had been blacklisted as a malicious site. Our site is only used to shorten and add custom rules to links, and we strictly monitor the links that are built to ensure that no one is usi
  16. Hello, I have a question about whitelisting. Our company develop specific security software(not related to antimalware or antivirus), and we need whitelist our binaries. What is the best way how to do it? Thank you very much for you answer. BR, Jan Bucek
  17. SimpleHelp from https://Simple-Help.com The makers of ADWcleaner were nice enough to whitelist the files below and was hoping JRT/MWB could do the same please. The ADW forum thread can be found here https://toolslib.net/forum/viewthread/8223-adwcleaner-whitelist-request-remote-access-tool-called/ The whitelisted files are: SimpleService.exe / RemoteAccess.exe http://i.imgur.com/8tEclHG.png SessionUI.exe http://i.imgur.com/5PiCM0H.png SimpleHelp Technician.exe <<<< Notice the space between SimpleHelp and Technician.exe http://i.imgur.com/j1HXxNg.png
  18. Hi As a company with a 1million plus user base we create a toolbar for all browsers. We would like to be able to submit these to you so they do not show as a false positive. Can you help with this please.
  19. My company is receiving complaints from users who are seeing issues with search results and content being blocked by Malwarebytes Anti-Malware, specifically the Real-Time Protection module in the Premium edition: Detection, 9/10/2015 2:26 PM, SYSTEM, W8E209013, Protection, Malicious Website Protection, Domain, 54.230.140.57, csr.inspsearchapi.com, 26933, Outbound, C:\Program Files (x86)\Internet Explorer\iexplore.exe, The IP addresses being blocked are part of the range used by our Amazon CloudFront CDN and so all of our hosted and partner sites that are being served content from the CDN
  20. MB keeps blocking a site I visit. I tried right clicking the popup in the system tray area but it does nothing but close the popup. Where can I whitelist domains in MB?
  21. Hi, these questions both apply to the 1.75 version of Pro, and the 2.0 version of Premium (as we currently have both in use). If any of these answers to these questions, are different by version, please let me know! When adding a subfolder to the Ignore List: 1.) Is the ignoring, fully recursive? ie, if I list "C:\testfolder" as ignored, is c:\testfolder\subfolder and c:\testfolder\subfolder\subfolder2 - both also ignored? 2.) If the answer to #1 is yes for folders, does this ALSO apply to all files? ie, in the same scenario, would c:\testfolder\subfolder\subfolder2\yourfilename.exe
  22. Is there a way to whitelist a particular web site/domain/IP from being consider malicious?
  23. Malwarebytes continues to block skype.exe and a couple other websites. I know these sites are safe and i want to add them to a whitelist in Malwarebytes. I only see that i can add a folder or file, where can i add a site to the ignore list?
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