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Found 6 results

  1. I have the same problem: Real-Time Protection will not turn on. I followed the suggestion above and attached the zip file. I am running Windows 10 64bit on my desktop. What do I need to do? Thanks- mb-check-results.zip
  2. Hi, I recently installed malwarebytes back in October. I had someone help me clean up my laptop and was good to go up to now. My computer turns on, it is slow to load. However, when I try to open up any documents, it completely freezes. Ctrl+Alt+Delete doesn't work to pull up task manager. When this started happening, I went to malwarebytes to start a scan. It got stuck in "scanning" in the middle and just stayed in that one spot "scanning". I force closed my laptop, turned it back on and opened Malwarebytes first this time. The dashboard showed that web protection was off. When I went to turn it back on, it switched back off immediately. Then I got a pop up that I wasn't protected. I then tried to do another scan and Malwarebytes was frozen. It wouldn't even close. I had to force close the laptop again. The only thing that works to a degree is my internet and I am afraid to use it for anything because I know my laptop is not protected. How can we fix this?
  3. Hello, I have been experiencing some huge problems, recently with the new version of MalwareBytes. It's slowing down and crashing my pc, I can't reactivate the Web Protection, after running the setup again it asked me for my license, why is this not kept????? I have already lost a license in the past due to this. Unfortunately after reinstalling I am experiencing the same issues, guess I will just give up on having MalwareBytes. mb-check-results.zip
  4. This problem has continued through multiple updates. Continuing popups announcing lack of protection. All fixes have been applied including MBCLEAN and reinstall, etc. I am attaching the mb-check-results file. Thanks for your assistance! mb-check-results.zip
  5. Mine to is the same was okay for a couple of days now back to it saying " Real Time Protection off and I have to click it on manual and it stays "Starting and dosent change ? see photo.
  6. The solution suggested by Staff (Celee): If it is your Website Protection having issues, please try the following two things: Under Settings -> Protection, turn on "Enable self-protection module early start". Then reboot and see if your protection module starts up If that doesn't work, under Settings -> Protection, turn off the option for "Enable self-protection module". Then reboot and see if your protection module starts up Does not solve the Problem. Sometimes clicking the Turn on button on the Pop Up, fixes the problem, sometimes it does not. Even after it does, some hours later or on re-boot, you get the same problem, same Pop Up, and this happens on every machine that has updated to Malwarebytes 3.06 (Big Mistake, it's probably best to stay with Malwarebytes v 2.xx with the independent versions of Malwarebytes AE, and Anti Ransom). Malwarebytes solutions are nothing but stabs in the dark, so far. My conclusion is that v 3.00 was released way too early, before all of the most serious bugs were found and fixed. In addition, solutions to other problems are such that the customers are asked to go through a lot of steps, some of which can take hours (scans) in order to submit data and to complete tech support suggestions. This is not a good way to deal with customers. An example of how Malwarebytes does not appear to be aware of or give a damn about wasting customers time is that there is no link to this Forum from the Help menu (no help menu exists in fac t! ), and to get a support link you have to find the About tab under Settings, and the interface for the Exclusion Tab is the just about the worst imaginable, totally degraded from the version 2.xxx, which itself was not ideal. Finally the Exclusion does not work the way it is supposed to. You can exclude folders, but Malwarebytes does not exclude those items and removes programs that you have installed and use (Auslogic Defrag for example). What we want is an upgrade that has eliminated the problems in the first place.
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