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Found 21 results

  1. This came from a support ticket -- they recommended I submit it as a suggestion. I opened the ticket all upset because I was prompted for an upgrade, I installed it with no clue that a reboot would be required. It was, and I was very upset. Here's the details: I generally considered your application important enough that I accepted upgrades whenever they popped up. I often have a lot of open windows and basically never reboot. I will reboot if I have to, but only at a time of my choosing (barring crashes). Since you cannot alert me that a reboot will be needed until it’s
  2. Hi, I just upgraded my license to 2 devices but never received a code. The existing code for my current device does not work when used on my second device (an android phone). If this does not work on android (which is weird since its included in the description) i want my money back.
  3. After the last big upgrade my windows 7 shut down button would not work and then my issues got worse until I went to the forums and learned that many others had issues. Issues were finally resolved. Now, I upgraded again and yes, the shut down button won't work. Any suggestions?
  4. Hi I received a notification in Windows the other day that there was a new version of Malwarebytes Professional and opted to download and install it. Yesterday when I started my laptop I noticed that while the Start and right-hand Taskbar icons had loaded and displayed, none of the Application Taskbar icons I had configured (by right-clicking and selecting the Pin to Taskbar option) were displaying. I ran the Windows SFC/ Scannow and DISM utilities - neither found any errors, then uninstalled MalwareBytes and restarted, at which point my Taskbar icons were restored and displayed.
  5. Lately MBAM has become more obnoxious popping up nag boxes to upgrade. If I clicked "no" to this 14 days in a row, why would I will click "yes" on day 15? But putting that aside for a second, I was informed that a new version needs to be downloaded and installed. In other programs this happens seamlessly. In MBAM, I click 'agree and install', it attempts a fresh installation of the whole program, and immediately I get a long error about "could not overwrite mbam.exe"... now, I'm aware of what's happening, it doesn't have permission to shut down and overwrite the main MBAM process,
  6. I just got a message from Malwarebytes that a new upgrade is available and do I want to install. In fact, I don't, because my Win7 system doesn't handle Malwarebytes' installer very well. I always have to download the installer and do a manual install after I have deleted the original version. Here's what I'm currently running: What is the new version and where do I find a copy to download?
  7. I am a premium home subscriber. I am using an up-to-date 64-bit version of Windows 10. A popup window alerted me that a Malwarebytes update to version 3.4 was available. I clicked to download the update and enabled changes to my computer. The installation window opened and the progress bar remained at zero. In Taskmanager, I could see two 32-bit installation processes running, but neither was using any CPU time. I killed the processes, downloaded a new installation package and tried to reinstall, with the same result. Help! mb-check-results.zip
  8. Hi I seem to be having a similar problem to others, I had a prompt earlier saying there was a new version so I tried to install it and I now have a loop where it asks me to reboot to complete installation, only problem is it keeps doing it and never installs. It has also deleted Malwarebytes completely. Please Help
  9. so … essentially, upgrading to mb3 (free) version means we no longer can use mbae and mbarw … do i understand this correctly? ref: forums.malwarebytes.com/topic/191650-malwarebytes-3-frequently-asked-questions/?do=findComment&comment=1077436
  10. Having found these instructions: https://support.malwarebytes.com/docs/DOC-1043 Which are pretty darn good, I've done a backup of our database and etc. Only problem is where I get the latest version at. I did contact cleverbridge support and was emailed all of our purchase information. Awesome... click the link next to reference and it took me to where I could download version 1.7 of the management console. From September 12 2016. I'd really like to upgrade to the latest version of management console as we're on 1.5.0.2701 and clients on 1.75.0.1300. I'm pretty sure I need to do upg
  11. Malwarebytes said there was a new version for my 2nd laptop. So I upgraded from 3.0.6 The upgrade required a restart. On restart I got the message 'Malwarebytes unable to connect the service' and get the same message whenever I try to run Malwarebytes. PC runs Windows 7 Professional, fully up to date. Norton 360 Premier is AV software. Please advise... Meantime I won't be updating my other PCs.
  12. I cannot install the latest version. I was getting continual popups until I turned them off. When I attempt to install, I get to the point where I have to restart my computer. When it restarts, nothing is available to prompt me to continue. There newest version does not install. I have Premium.
  13. I recently upgraded my Malwarebytes installation. Since the upgrade, I am repeated instructed to install the program. I performed a clean uninstall and I would like to restore my purchased version.
  14. I just downloaded the current MBES and installed it on my server. I notice that the versions are different then what I have installed on my clients. My question is will the clients pull down the upgraded software or do I have to push it down or is there another way to do that. I did use the client push option for one, just to see what the version difference is.
  15. After upgrade of MB from 2.2 to 3.0.5 the Realtime Protection Service will not start. It remains at "Starting" until the application is closed down. When re-opened, the service no longer says "Starting" but is now just off. All other services appear to be functioning. Also, scans take only a fraction of a second before they complete, reporting 0 items scanned. I have uninstalled both the old and new versions, rebooted several times, removed by hand any old Malwarebytes program folders and registry entries. Re-installed MB 3 and still have same issue. I am running Windows 7
  16. I have two lifetime subscriptions of Malwarebytes Anti-Malware 2.2, one of which has not been used yet. I see that there is now a Malwarebytes 3.0. Am I entitled to an upgrade to this, using my current license? I also cannot even see a download link for Malwarebytes Anti-Malware 2.2 on the Malwarebytes website anymore, so this would make installing it on my other P.C. somewhat difficult, even though I have an unused license. (Also makes it difficult re-installing it on this P.C. if I needed to) Any help would be appreciated.
  17. I did read the FAQ and do understand that my active subscription for MBAE (v. 1.09.1.1291) entitles me to install a licensed version of Malwarebytes 3.0. Doing so would remove MBAE and the license is valid for the MB 3.0. My current yearly subscription cost will stay the same as in the previous year. What if my active subscription is like this? Couple of things that is not clear in the FAQ... Can I install MB 3.0 to all three PCs, if that's the license I have? And if I can... Will I be able to transfer the license from one PC to another? Just like in the case of replacing ex
  18. Hello, I have an old PC (with decent specs though) that is running windows VISTA, which I think must be the worst OS ever. I want to donate this PC to a charity, so would really like to put a better OS on it, but I don't really want to buy one. So, I was wondering - I do have a laptop that came with Windows7 - and I've got the licence key on the back of the laptop - but the laptop was upgraded to Windows 10. Would that Windows7 licence key still work and how could I upgrade the VISTA to Windows 7? Welcome any other good ideas also! Many thanks!
  19. Hi fellas, So about 3 months ago I upgraded my Windows 7 to Windows 10, and now some system components reverted back to the english (was hebrew before). Windows 7 was originally english, and on top of that I installed a language pack. After the upgrade process I didn't do anything and Windows 10 was in hebrew, but not all of it (e.g. the entire window of regedit is in english, same for some elements in services.msc, devmgmt.msc ["Display adapters" and others]). Screenshot of what I mean by "some elements", in devmgmt.msc, is attached. I'm guessing this is becaus
  20. Win 10 14295.rs1_release 160318-1628 Just updated to 0.9.15.416 - Contradictory prompt - Fully Protected and protection is disabled. Enable button inactive. Have not re-booted after upgrade. System Tray okay
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