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Found 12 results

  1. After the last big upgrade my windows 7 shut down button would not work and then my issues got worse until I went to the forums and learned that many others had issues. Issues were finally resolved. Now, I upgraded again and yes, the shut down button won't work. Any suggestions?
  2. Hi I received a notification in Windows the other day that there was a new version of Malwarebytes Professional and opted to download and install it. Yesterday when I started my laptop I noticed that while the Start and right-hand Taskbar icons had loaded and displayed, none of the Application Taskbar icons I had configured (by right-clicking and selecting the Pin to Taskbar option) were displaying. I ran the Windows SFC/ Scannow and DISM utilities - neither found any errors, then uninstalled MalwareBytes and restarted, at which point my Taskbar icons were restored and displayed. I'm running Windows 10 X64 with latest updates (Version 10.0.17134.112), and Windows Defender is active.
  3. Lately MBAM has become more obnoxious popping up nag boxes to upgrade. If I clicked "no" to this 14 days in a row, why would I will click "yes" on day 15? But putting that aside for a second, I was informed that a new version needs to be downloaded and installed. In other programs this happens seamlessly. In MBAM, I click 'agree and install', it attempts a fresh installation of the whole program, and immediately I get a long error about "could not overwrite mbam.exe"... now, I'm aware of what's happening, it doesn't have permission to shut down and overwrite the main MBAM process, which is currently running. I know enough about computers to deal with it. But a lot of people will just be confused, my parents or grandparents won't know what that error means or what do with it, so they won't upgrade. After being around 12 years, how do you not predict this obvious problem with the installation, and figure out a way to ensure it doesn't happen, instead of just leaving the user to click ok to a confusing error dialogue with no further hints? Maybe this is a lot of complaining to do for a free product, but if you want any hope of getting money from me, I have to know the program will not be intrusive, and that updates will go 100% smoothly, otherwise it's worth what I'm currently paying.
  4. I just got a message from Malwarebytes that a new upgrade is available and do I want to install. In fact, I don't, because my Win7 system doesn't handle Malwarebytes' installer very well. I always have to download the installer and do a manual install after I have deleted the original version. Here's what I'm currently running: What is the new version and where do I find a copy to download?
  5. I am a premium home subscriber. I am using an up-to-date 64-bit version of Windows 10. A popup window alerted me that a Malwarebytes update to version 3.4 was available. I clicked to download the update and enabled changes to my computer. The installation window opened and the progress bar remained at zero. In Taskmanager, I could see two 32-bit installation processes running, but neither was using any CPU time. I killed the processes, downloaded a new installation package and tried to reinstall, with the same result. Help! mb-check-results.zip
  6. Hi I seem to be having a similar problem to others, I had a prompt earlier saying there was a new version so I tried to install it and I now have a loop where it asks me to reboot to complete installation, only problem is it keeps doing it and never installs. It has also deleted Malwarebytes completely. Please Help
  7. so … essentially, upgrading to mb3 (free) version means we no longer can use mbae and mbarw … do i understand this correctly? ref: forums.malwarebytes.com/topic/191650-malwarebytes-3-frequently-asked-questions/?do=findComment&comment=1077436
  8. Having found these instructions: https://support.malwarebytes.com/docs/DOC-1043 Which are pretty darn good, I've done a backup of our database and etc. Only problem is where I get the latest version at. I did contact cleverbridge support and was emailed all of our purchase information. Awesome... click the link next to reference and it took me to where I could download version 1.7 of the management console. From September 12 2016. I'd really like to upgrade to the latest version of management console as we're on 1.5.0.2701 and clients on 1.75.0.1300. I'm pretty sure I need to do upgrade packages as well for the clients. Step 3. " Download the latest version of Malwarebytes Endpoint Security from your confirmation e-mail." Is the issue. Help please!
  9. Malwarebytes said there was a new version for my 2nd laptop. So I upgraded from 3.0.6 The upgrade required a restart. On restart I got the message 'Malwarebytes unable to connect the service' and get the same message whenever I try to run Malwarebytes. PC runs Windows 7 Professional, fully up to date. Norton 360 Premier is AV software. Please advise... Meantime I won't be updating my other PCs.
  10. I cannot install the latest version. I was getting continual popups until I turned them off. When I attempt to install, I get to the point where I have to restart my computer. When it restarts, nothing is available to prompt me to continue. There newest version does not install. I have Premium.
  11. I recently upgraded my Malwarebytes installation. Since the upgrade, I am repeated instructed to install the program. I performed a clean uninstall and I would like to restore my purchased version.
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