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Found 7 results

  1. Greetings. My recent problems with Malwarebytes started about a week ago, when for unknown reason Malwarebytes completely stopped updating (it failed to update automatically, and when i tried to trigger update process manually it failed as well, however no error pop-ups were shown and it looked like the program is simply stuck trying to update itself endlessly). Also, whenever i tried to access account information tab from settings, Malwarebytes kept showing me an error message, saying that it is unable to connect to license servers. Today i finally decided to attempt clean reinstall with support tool. The updating problem seems to be solved now, but license servers are still "down" and https://keystone.mwbsys.com/ cannot be accesed through browser, returning ERR_CONNECTION_RESET error (Something strange happened right before the clean reinstall: i tried using windows diagnostic tool on that page and surprisingly the error was suddenly replaced by "OK" message at top-left side of the page, as if it was now available. So i ran the support tool, removed malwarebytes and rebooted my machine... and ran into that connection-reset-servers-unavailable brick wall again!). At this very moment i'm stuck with free version of Malwarebytes and unable to upgrade it back to premium with my license key. It is also worth noticing that .txt file with the key mysteriously dissappeared after reboot, yet other files on desktop generated by support tool remained intact. To this moment i tried different one-time antivirus tools on my laptop (eset, dr. web, kaspersky, msert - none of them found any threats), checked my hosts file (it remains in default condition and seems completely fine) and tried turning windows firewall off to see if https://keystone.mwbsys.com/ becomes accessible that way (it didn't). I'm attaching the log archive generated by Malwarebytes support tool to this message. Hope something can be done about all this. P.S.: in light of recent events in my country (our government tries its best to block Telegram, bringing down lots of IPs and services in process), i want to point out one of possible reasons for this, namely that some IP responsible for updates and licenses could've been blocked here. mbst-grab-results.zip
  2. Hi I find it almost impossible to get the latest update to the MWB management consol. I have a URL provided by tech support, but there is no version number, and the zip file always seems to be the same, such that it says I have the latest version installed, when I run it. How do I ensure that the MWB console and the endpoint protection is fully up to date? I am a small business user, and whilst technical find the updating process next to useless. Any assistance greatly appreciated!
  3. I'm running version 3.3.1 which keeps in forming me that a new version is available and do I want to install. Malware then closes and nothing else happens. If I download the latest version and open the executable mb3-setup-consumer-3.4.5 file again nothing happens, although I have at some point got the message asking to allow this program to update my computer but again no result. Running up todate Windows 10.
  4. I haven't receive any notification about updating to Malwarebytes-Mac 3.2.35.1162, Do I have to download manually? Any know Issue about this new version on El Capitan, Sierra or High Sierra? Thanks Came
  5. I just put one of my small business clients onto MWB Premium for Teams. They have version 3.3.1. Another vendor installed a Fortinet firewall which broke the update process. It seems the AV filter is blocking access to the update site and won't allow signature updates to download. The vendor says there is a problem with the site and put version 2.2 in for testing. Since the problem disappears as soon as they disable the Fortinet AV filter, they've concluded that the firewall must be blocking MWB because of a MWB problem (??). They further claimed that once a problem materializes with version 3.x, it breaks ALL versions of MWB. I don't have access to the Fortinet box directly and it seems they are only logging category level hits on the filters and further details from the firewall are unavailable. Are you aware of any known problems with Malwarebytes and Fortinet firewalls? Is this a test configuration?
  6. I have v3.1.1.505 installed, and a premium license. I have not been able to update the definitions since Nov 30. Does anyone have a solution?
  7. I originally purchased Malwarebytes Premium in 2011 under a lifetime license. It seems MB Prem is now billed annually. Will updating to v 3.x cause me to lose that lifetime license and I'll have to start paying an annual fee? I'm having the same issue as many others regarding real-time web protection shutting down. Support had me run through several tests, and is now suggesting I do a clean install of the latest version, using the MB clean tool. Just wondering if doing so is going to force me into an annual license? TIA
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