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Found 9 results

  1. Hi, I'm currently trying to enable my real time protection on my premium account, but everytime it doesn't want to activate and the button instantely jump back on 'disable'. I've seen on the web that the problem is frequent but i didn't fond any working solution. Thanks to you and have a nice day, Rattlesneak
  2. Hello, I just bought a licence of Malwarebytes Premium and downloaded the application. When I try to Activate Licence, I type my license key and click on "Activate License", and this error appears: Then I press OK and this second message appears: These messages also appear whenever I start Malwarebytes. I've reinstalled, used the cleanup tool, nothing worked. I really need to get this working. Thank you for your help. mb-check-results.zip
  3. Hello, I recently purchased premium for Malwarebytes and I have been unable to activate my license key and ID. Attached are the... MBAM Logs Zipped: MBAMServiceLogs.zip First.txt: FRST.txt Addition: Addition.tx MB-CheckResults Zipped: mb-check-results.zip And finally a screenshot of what happens: Thank you for any help, I really appreciate it!
  4. My pc will not enter safe mode, wont allow me to reset it, and wont install malwarebytes and gives me an error when i use the malwarebytes rootkit removal. Any help is greatly appreciated. Here is my FRST note pad information. When i try to use "fix" Any help is greatly appreciated. FRST also says no txt found and it has to be in the same place as FRST, but they are both on my desktop. Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 20-08-2017 Ran by Sebastian's PC (administrator) on DESKTOP-M5OMJK2 (23-08-2017 09:16:55) Running from C:\Users\Sebastian's PC\Des
  5. Can't run or uninstall malwarebytes. File addition.txt -FRST- attached. Request help Addition.txt
  6. Updated to most recent version of MWB. Fails to load. Error message text is exactly as shown in post title. Screenshot attached. Attached: mb-check-results.zip; FRST.txt; Addition.txt; and MBAM screenshot 2017-06-02.jpg May be interference from CryptoPrevent or Avast, perhaps. Addition.txt FRST.txt mb-check-results.zip
  7. On two windows 10 laptops, my Premium Malwarebyte is unable to connect to the service. One laptop is brand new en even the cleanup tool en reinstalling won't help. I have used the check-tool to create a file. What can I do to make it run on both? thx, Ruud MB-CheckResult.txt mb-clean-result.txt
  8. My Malwarebytes software scan my computer and finds a few TrojanDNSChanger threats. When I attempt to quarantine them, Malwarebytes sits on "quarantining threats 0 of 15" all night. I tried removing it 3 times now but Malwarebytes seems to freeze whenever I make an attempt. It is extremely annoying adware that I want gone so I have more disk space. Please help.
  9. Hi there, Recently, my laptop always stuck at shutting down screen, I need to manually press the power button to switch it off. So I ran MBAM to scan my system with the rootkit detection active but always getting this error: "Error: malwarebytes was unable to load the anti-rootkit driver. Error code:20026" The scan will be completed without any detection if I do not check the rootkit detection. Am I infected? Thanks!
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