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Found 8 results

  1. I had ran a rootkit scan got 3 winzips. I removed these and after doing so malwarebytes has been having problems contacting the license server, it asks me to check my network settings. I could restore them but i have read their are no necessary rootkits for malwarebytes to run and this only happens on one of the two computers i have malwarebytes installed on.
  2. Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill
  3. I noticed my performance chugging and saw that MBAMService.exe started overusing my resources. It happens whenever I start up now. Then when I tried to go to My Account, I get a popup saying "Unable to contact license server. Check your network settings or contact your system administrator for help." Windows Defender is disabled. I've ran FRST and MB-Check attached the results file. mb-check-results.zip
  4. Hello I'm using malwarebytes 3.2.2 premium for years. Today I suddenly got the problem, "unable to contact license server" Reinstalled few times but it's still not working now i can't even activate my license for this issue please help me attached file "mb check results" i hope it works correctly thank you mb-check-results.zip
  5. @1PW I'm having the same problem FRST.txt Addition.txt mb-check-results.zip
  6. I need help with this error too Addition.txt FRST.txt mbar-log-2017-10-18 (01-13-50).txt
  7. Hi guys, I've just bought and downloaded Malewarebytes 3.2.2 and when I went to activate my code. I got this error message. "unable to contact license server. check your network connection or contact your system administrator for help". my internet connection is perfectly fine. Also after i press ok I get another error message saying, "(MBAM404101) Installation token not found. there is a problem with your license key and we are unable to activate your license. please check your license details and try entering your key again". If you can help me I would really appreciate it. Thank You, Avery
  8. So I recently upgraded to MBAM 3.1.2 and ever since then I've tried to click on my license and it shows some error message saying "Unable to contact license server. Check your network connection or contact your system administrator for help". I am my system administrator and I have no clue how to fix this issue. I've tried reinstalling and it didn't work. I didn't recieve this issue back in the 3.0.6 update (i think it was) Please help -Sam
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