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Found 5 results

  1. Hello again, I'm starting with a new post because my first one was complicated by margaritas, was far too convoluted, and didn't contain the proper information so I asked that it be removed. I apologize for that. Here is where I am now. Have not been able to run Windows 7 Update for quite some time and have had weird files and storage space eaten up on my both of my laptops and an unknown entity in the security permissions in PROPERTIES. My quad core was dropped and the screen shattered so we'll try to fix this one. As of today: Thought I removed the old Malwarebytes, I downloaded and ran new Malwarebytes which showed no problems or infections. I know that isn't true. Removed and downloaded again but this time deleted Malwarebytes from the Start up bar as well as Add/Remove Programs. Before I removed Malwarebytes from Start up I checked the properties. It was a 2014 download. When I reinstalled Malwarebytes and attempted to run it, I was first prompted with, "Security settings will not allow..." or something to that effect. So I went into Admin, unblocked it in PROPERTIES and "Ran as Administrator." A box popped up titled "Unable to Start" and the text inside said, "Unable to connect to the server." I removed Malwarebytes again, downloaded to my son's PC and copied it to a thumb drive. Installed Malwarebytes from the thumb drive, went through the entire process again with the same ultimate results, "Unable to connect to the server." As instructed on the, "I'm infected - What do I do" thread, I downloaded and ran Farbar Recovery Tool. I was instructed by 1PW to not copy and paste either of the two logs, but to attach them. I have done so. Thank you in advance for any help. Have a great day. ~Deb Addition.txt FRST.txt
  2. I have a client that has MB3 installed. It says right from the start (win10, latest update). Unable to connect the Service. if reinstall right over the top of old installation, it works, but fails again if rebooted. Tried to uninstall, it fails too. Even after reinstall. Removed by manual still the same results. I did run Support Tool and here are file you need. Please check this out. Errori 2017-04-09-EZZI.zip
  3. Help! I am receiving the error message, "Error 'Unable to connect to service" when I log on.
  4. I have the premium 2nd version of malwarebytes, but I don't know which update it is on, as the application will not show it. I am unable to connect to the download server to update the database and the application is telling me, my system is not fully protected. I turned on the Malware protection and Malware website protection, but when I restart my computer the setting turn off. I am in need of help.
  5. Hi, I have been unable to to play games or use apps in facebook and other sites. I am able to browse fine, watch videos fine but only when i start playing a flash game/app it says im unble to connect. So i am wondering if it perhaps is due to a malware issue. Heres the HJT log: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 10:09:00 ?.?, on 2013/12/31 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe C:\Program Files\TOSHIBA\Tvs\TvsTray.exe C:\Documents and Settings\All Users\Application Data\DatacardService\DCService.exe C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe C:\WINDOWS\system32\FsUsbExService.Exe C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe C:\Program Files\Java\jre7\bin\jqs.exe C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\WINDOWS\system32\TPSMain.exe C:\Program Files\Real\RealPlayer\update\realsched.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe C:\WINDOWS\system32\TPSBattM.exe C:\Program Files\T-Mobile Mobile Broadband Manager\AssistantServices.exe C:\Program Files\Avro Keyboard\Avro Keyboard.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\Arif\Desktop\Unused Desktop Shortcuts\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s R3 - URLSearchHook: (no name) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - (no file) O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.9012.1008\swg.dll O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-gb\msntb.dll O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file) O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe O4 - HKLM\..\Run: [Tvs] C:\Program Files\TOSHIBA\Tvs\TvsTray.exe O4 - HKLM\..\Run: [smoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey O4 - HKLM\..\Run: [TPSMain] TPSMain.exe O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe O4 - HKCU\..\Run: [Avro Keyboard] C:\Program Files\Avro Keyboard\Avro Keyboard.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Arif\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c O4 - HKCU\..\Run: [Facebook Update] "C:\Documents and Settings\Arif\Local Settings\Application Data\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-UNO1/GAME_UNO1.cab O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab O16 - DPF: {86A88967-7A20-11D2-8EDA-00600818EDB1} (ParallelGraphics Cortona Control) - http://www.cortona3d.com/bin/cortvrml.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab57213.cab O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe O16 - DPF: {D71F9A27-723E-4B8B-B428-B725E47CBA3E} (Imikimi_activex_plugin Control) - http://imikimi.com/download/imikimi_plugin_0.5.1.cab O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe O23 - Service: DCService.exe - Unknown owner - C:\Documents and Settings\All Users\Application Data\DatacardService\DCService.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: FsUsbExService - Teruten - C:\WINDOWS\system32\FsUsbExService.Exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe O23 - Service: UI Assistant Service - Unknown owner - C:\Program Files\T-Mobile Mobile Broadband Manager\AssistantServices.exe O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- End of file - 13095 bytes Thanks!
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