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Showing results for tags 'troubleshooting'.
Hi, So Malwarebytes won't open. I'm worried that it got corrupted or something. I tried reinstalling, it just stopped midway so I had to force close. So then I installed the Malwarebytes Support Tool, and I did a LOG check. I hope there aren't any problems. I just want to open Malwarebytes to see if my computer is fine. I'm scared. mbst-grab-results.zip
I'm having the same problem a lot of other people are having with my web protection being turned off and not being able to restart it. I have already attached the results from mb-check. I'm running Windows 10 64bit. mb-check-results.zip
I'm not impressed with what has been happening to my computer every day since I installed the update. Every day at no particular time of day, the computer freezes, and if I'm not at the computer it stays frozen. When I come back even the time is stuck on the time it froze. All I can do is manually turn the computer off and on. If I had known this was going to happen I would have kept the old version with the Anti Exploit separate - I never had anything like this happen previous to this update. I hope you have a fix for this! Joanne
I acquired Malwarebytes Antimalware Pro at 2014 and in the last year I upgraded to version 3.0. About a month ago I installed your Antiransomware beta and then lately I started having issues upon MBAM program launch at startup. I am getting a pop up window with title "Unable to start" and containing the text "Unable to connect the service". I tried uninstalling MBAM but it has not been possible. I also tried with the uninstall utility you provide, but no luck. I would appreciate of you could provide indications that would help me solve the issue. I attach logs from Farbar Recovery Sc