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Found 21 results

  1. Hello It is my very first time posting in a forum concerning virus and trojan infection, so I have no idea of how does this work. MalwareBytes scan shows me this two virus PUM.UserWLoad and Trojan.Ransom, and they still apear in the scan after reboot. How can I get rid of them? Thank You
  2. Hello, Similar to Chuck95 I have two virusses which keep returning at every scan. Already scanned a lot, it doesn't matter if I do a full scan or quick scan. They are in the HKEY. Attached you will find the scan details given by MBAM. It's dutch though. mbam-log-2013-10-25 (10-39-30).txt I don't notice anything on my computer but it's not really comforting to know your infected.. Thanks in advance. Martismarti
  3. Hi! The PC that I'm writing from is connected to two flash drives right now. These are not mine, and they were all individually infected before I connected them all together. Malwarebytes Anti-Malware detected around 8 infected objects on the PC and flash drive 1 put together, and detected around 108 infected objects in flash drive 2. The other threats seem to have been correctly removed, but two are persistent, which are - PUM.UserWLoad and Trojan.Ransom. Here are my details: DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.25.2 Run by acer at
  4. I need some help. I have done a quick scan and malwarebytes detects 2 infected files: PUM.UserWLoad and Trojan.Ransom Registry Values Detected: 2HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (PUM.UserWLoad) -> Data:C:\Users\Joseph\LOCALS~1\Temp\mshxufb.bat -> Delete on reboot.HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (Trojan.Ransom) -> Data: C:\Users\Joseph\LOCALS~1\Temp\mshxufb.bat -> Delete on reboot. I removed these infected files and Malwarebytes tells me that an urgent restart on my system should be done to remove all active threats pro
  5. DDS.txt DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16660 BrowserJavaVersion: 10.25.2Run by Cyn at 3:00:20 on 2013-08-18Microsoft Windows 8 6.2.9200.0.1252.1.1033.18.5578.3931 [GMT -7:00].AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}FW: McAfee Firewall *Enabled* {959DA8E2-35
  6. Dear Malwarebytes! I have got a fake alert virus (Nemzeti Nyomozóiroda). And I cannot get rid of it. IT keeps coming back. I used malwarebytes, it removed everythings. Then it comes back time by time. Usually when I start using a different browser paralelly with mozilla (which is my default browser). When I start using Internet Explorer it comes back I attach all the logs I have, please help me find out what more can I do? thanks mbam-log-2013-08-02 (12-46-05).txt mbam-log-2013-08-03 (10-54-05).txt mbam-log-2013-08-13 (17-20-07).txt mbam-log-2013-08-13 (17-32-11).txt mbam-log-201
  7. I found it with my malwarebytes and I can't get rid of it. Also Before I found them I found backdoor.agent and trojan.agent.
  8. Dear Sir; About one week ago my internet connection became intermittent. Ran MalwareBytes showed above infections. Attempted to remove but reappeared. Internet connected for one day then not since. Tried removal with Ad Aware and Iobit Malware fighter. Those did not reappear but found and Quarantined Babylon (fs). Sometimes I can connect to the modum but not to DNS Server.. Asking for help at this point. Thank You Bob L Saw in another forum that infection was rootkit requiring reformat. Like to avoid that.
  9. Hi, I need help to remove Trojan.Ransom and PUM.UserWLoad from my laptop. I detected it last 3 weeks and removed it but they are still in my computer. I've followed the I'm infected what should I do steps and have attached the DDS.txt and Attach.txt. Any help would be much appreciated. dds.txt attach.txt
  10. I am not really the smartest person when it comes to PC security. Waited months after my McAfee expired to install MSE and MalwareBytes over it, on the assumption that it would still protect me because despite the fact I could no longer scan with it, it still actively provided protection against attacks and trojans/viruses. Consequently, I am gifted with this disaster. MalwareBytes' first scan resulted with a whopping 11 trojans identified. Several of these related to Visual Basic Express, which I have grown to become extremely untrusting of. It was likely infected, as it commonly appeared und
  11. Everytime I run malware bytes scan, I remove these two items but they show up again in the next scan. Is there a way to remove them fully from my system?? Any help would be much appreciated.
  12. Repost, since i mistakenly post this in General Forum (sorry, admins, i'm panicked and havent read the whole rules in here). hi, i'm a newbie and am not a computer savvy. last night while using my laptop, i found out that since March 24th, my Avira antivirus automatically update has failed to update and till now wont do the automatic update. since i just got a BSoD on the same day, i thought maybe because i was did the system Recovery. so then i did the update manually and for safety, i ran it. It came back with 2 virus, which i really forgot the name since i just clicked remove. Then i ran Ma
  13. Please help me with my computer..... Malwarebytes detected PUM.UserWLoad & Trojan.Ransom! My AVG anti-virus and Advanced System Care did not catch before it infected my computer. I have run all program scans including Malwarebytes and I can not get rid of it. Computer is running slow displaying registry errors and randomly shutting down. Any help would be greatly appreciated! DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 9.0.8112.16464 BrowserJavaVersion: 10.15.2 Run by poison ivy at 2:49:43 on 2013-03-03 Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3837.2
  14. This may be a duplicate. First time poser and i dont see my thread built. Reposting I am unable to remove Trojan.Ransom & PUM.UserWLoad. Each time i run malwarebytes it sows up, i remove, restart, and rescan and its there again attach.txt dds.txt
  15. Hi I'm having a similar problem to this thread where I'm unable to remove Trojan.Ransom and PUM.UserWLoad upon restart with Malwarebytes. I've created the DDS files which I've attached. I appreciate any help you may provide on this! dds.txt attach.txt
  16. I'm running Windows Vista. Malwarebytes free version detected PUM.UserWLoad and Trojan.Ransom, however cannot delete them. I've attached the log. I've seen numerous posts with the same problem, all seem to have been sorted with your help. Please assist me!!! I'm not very experienced with solving computer problems, so your assistance and patience is appreciated. Many thanks in advance! MBAM-log-2013-01-24 (14-21-06).txt
  17. Hi, This is a new post for me but isn't new for all of you; it seems like many people are experiencing the same PUM.UserWLoad + Trojan.Ransom problem. I'm on an HP running Vista. Last week I did an updated Malwarebytes scan and nothing came up. I have two firewalls running and I have not had any malware, etc. for more than a year. Two evenings ago however I found the PUM + Trojan.Ransom. I have looked online some but decided this was the best option. I can find the registry for the sucker at HKCU\Softeware\Microsoft\WindowsNT\CurrentVersion\Windows|Load and the 'data' for it is C:\Uders\HP_Use
  18. Hi, Recently i noticed two trojans that came up during a Malwarebytes scan, PUM.UserWLoad, and Trojan.Ransom. I have the free version of Malwarebytes, and cannot seem to get rid of these two trojans. I have used both the remove feature inside of Malwarebytes as well as the Malwarebytes Chameleon Software, neither of which have been able to remove anything after five attempts. Any help would be greatly appreciated!!!
  19. My Malware Bytes scan has been coming up with PUM.UserWLoad and Trojan.Ransom. When I click remove selected and reboot my computer, the two still come up in the scan. Both come under the category "Registry Value". Here is my log: (I am not sure if I am supposed to post the other log because it says not to unless instructed) DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 1.6.0_31 Run by Amy at 5:00:08 on 2012-12-27 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4087.434 [GMT -5:00] . AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated
  20. Friend (really) had ransomware (FBI warning, webcam showing her picture). I tried to help and we ran malwarebytes in safe mode, then again in normal boot. The computer is usable, but Malwarebytes shows two infections it can't remove (even after reboot). I have also run SurfRight Hitman Pro which detected nothing. I've attached the DDS and Attach.txt from DDS.com execution (I could not find DDS.scr). Win 7 did not give me the option to run the .com file as administrator (Win 7) so it was not run as an administrator. Thank you in advance for any assistance. Steve attach.txt dds.txt
  21. Hello, I'm a newbie when it comes to serious problems with my computer. I already ran AVG 2013 and Malwarebytes to try solving the issue, but the viruses continue to come back and are not permanently deleted. Any help with this issue would be greatly appreciated. I ran the DDS with the results attached below. dds.txt attach.txt
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