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I created an account just to register my discontent, and then I'll be gone from the forum and from Malwarebytes. Windows 7 Pro on a Dell Vostro. Had Malwarebytes installed for the occasional scan because even careful users like me sometimes get the odd spyware because of unscrupulous vendors including unwanted stuff I didn't ask for. It's an OK free tool for that purpose. Not great, not as good as it once was, but easy to find and install, so it is (was) among the tools I use on the infrequent occasion that I run into an infected machine. (I'm the IT manager for my company, which of course leads to being the IT manager for friends and family too ;) I've never had any need or desire for Premium or it's ilk being my real-time nanny. Got a nag pop-up today that there was a new version of Malwarebytes, and I figured I might as well update, because at the time I figured an occasional scan is always a good idea. I was wrong. I kicked off the install, and when it finished it told me about the "Free trial of Malwarebytes Premium". I didn't opt for that, nor did I see any obvious method of opting out, because I most certainly would have. Said to myself "Oh well, no harm. It can run in the background and when it nags me to upgrade I'll just say no and that will be the end of it." I was wrong. This is Problem #1 - I wanted to simply apply the update to plain old Malwarebytes scan tool, but an update wasn't what was installed. It was a "free trial of Malwarebytes Premium", which was NOT expressed anywhere before installation. So, you installed something that I didn't ask for - the classic delivery system for MALWARE! The very next thing I did was open a perfectly legitimate piece of software from a perfectly legitimate vendor. I use it in my business every day, as do a lot of people in my business. The only thing that happened was that I got a pop-up that Malwarebytes had blocked it, and said pop-up promptly disappeared. I thought "OK, false positive, no big deal. I'll merely tell Malwarebytes to make an exception for this executable, and continue on my merry way." I was wrong. This is Problem #2 - With the default settings I didn't want that are applied to the software I didn't ask for, Malwarebytes takes it upon itself to Quarantine (not "block" as the pop-up stated, but Quarantine) an application without giving the user any option to exclude it. Which brings us to Problem #3 - Since I know the difference between "block" and "quarantine", it took much longer than necessary to find out where to make an exception, as at first I didn't look at the "Quarantine" tab in the dashboard - because it said it was "blocked". Clicking on the Notifications only showed me that the action was taken, with no indication whatsoever of what I could do about it. Not explanatory text, no button to undo, no links of any kind, just the option to Export the information. I finally looked at the Quarantine tab and found the entry. Here there was an "Restore" button, so I thought "Aha! Simply click that and I'm back in business!" I was wrong. (Actually, I'm not positive it said "Restore" or if it was some similar term - I've already uninstalled Malwarebytes and I'm certainly not going to install it again to get the reference correct! If someone wants to flame me for getting the label wrong, have at it troll) Anyway, after clicking the button I attempted to open my application, and it was gone from the Start menu! I checked, and the shortcut had also disappeared from my Desktop! WTF? Who do you think you are? It's one thing to block the executable from running, it's quite another to presume to remove it from MY Start menu and desktop. That's unnecessary and intrusive. Of course, I know how to go find the executable, create a shortcut in Start and on the Desktop, change the icon back to my preference, rename it to a more convenient name than the executable, etc... in other words, MANUALLY RESTORE it... kind of what a reasonable person would have expected the "Restore" button to do. OK, so you wasted some of my time with that exercise, but I can't help thinking - what if this happened to my 83 year old mother? How would some casual home user ever regain access to their perfectly legitimate application that was quarantined by Malwarebytes? The default settings in Malwarebytes Premium are a potential disaster for the user, and the most likely consumer of this type of product is the least likely to be able to extricate themselves from the problems it can cause. Look, I'm fine with you looking for a way to cash in on Malwarebytes. It's your property and there's nothing wrong with marketing it. However there IS something wrong with marketing it deceptively, which is exactly what you are doing when an "update" installs a completely different product. That's MALWARE. Maybe you should change the name to "Malware!(...bites!)"

Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill

Hello Support, I had a enpoint protection cloud trial account and had setup some schedules and enpoint etc on here. We decided to get a license for this but I can't work out how to get my license to work. I'm my malwarebyes account there is trial & {company name} as the options but when I sign into malwarebyes cloud it is still in trial. Does the license automatically apply once the trial is up or what do I do? Cheers, Moses

I downloaded the Malwarebytes 3.0 from your site and the version is 3.1.2 which is trial for 14 days i think. Everything should work as the premium version for the trial version so i believe the auto update too? All updates are to Auto but I have to manually update whenever I am told they are out of date. Is this normal because i really want to buy your product but if the auto updates has issues its a problem for me :/

What happens after the trial of Anti-Exploit expires? Does it continue to function with less protection?

I downloaded the latest Malwarebytes "Free" version and it is showing me "Trial" in the Malwarebytes Window title...and showing now "12 Day(s) Remaining". This is revision "1.62.0.2.1300". Here is what I did: 1. I went to the "Malwarebytes.org" website--> 2. Clicked on the "Free Download-From our trusted Partner Sites" box--> 3. Got to the following webpage: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button 4. Clicked on the green "Download Now" Box. 5. Downloaded the following binary file as a "Save" to my hard drive: mbam-setup-1.62.0.1300.exe 6. Clicked on the above file... 7. I am now showing "TRIAL" in the Malwarebytes Window "Title" when I open Malwarebytes with the "tabs" to do a "Scan" or to do an "Update". It does have "Protection" Module operational and there is a "Malwarebytes" ICON in the "Tray". I did NOT ask for the "Pro" version. I only wanted the "FREE" version. --I also tried installing from the following earlier version: mbam-setup-1.51.2.1300.exe. When this was installed, this file also updated to the "1.62.0.1300" "Trial" version automatically without me doing anything. --On another computer which has been running Malwarebytes continuously for the last year or more, the Malwaebytres was automatically updated to the 1.62.0.1300 revision. However, on that other computer, Malwarebytes Window does NOT show a "TRIAL" in the title and there isno "Malwarebytes" Icon in the tray, and there is NO "Protection" Module activated. WHAT IS HAPPENING? WHAT WILL HAPPEN AFTER 12 MORE DAYS? WILL I LOSE MY MALWAREBYTES AND NEVER BE ABLE TO INSTALL THE "FREE VERSION? Many thanks.

So I a few days ago I started the free trial of premium Malwarebytes Antimalware, it's run it's scans regularly in the background and I do an active scan every few days. Today I looked at the icon on the task bar and noticed it had a little orange sign on it with an exclamation mark. I ran a scan myself with no results, and it ran a scan around 4am on its on with the same results. I checked the log and vault and theres nothing quarantined in it and nothing out of the ordinary in the logs. Is it just because my trial is almost over? It has about 7 days left and noticed looking at the actual menu theres an orange sad face type thing next to it so Im not sure, is that all it is?

Hi there. (This is probably an incredibly dumb question but I know next to nothings about computers so...) My Malwarebytes got a pop-up the other day that said that a free trial of some sort expired. I did some researching that said that it could've been the 14-day trial version of PRO, but I'm not sure, since I didn't download Malwarebytes to this computer. Will I still be able to scan my computer without buying a premium? Should I uninstall and reinstall Malwarebytes just to be safe, which would potentially reactivate the free trial? Thank you for any help in advance. Also, how do you disable email notifications from Malwarebytes themselves?

Hi there. (This is probably an incredibly dumb question but I know next to nothings about computers so...) My Malwarebytes got a pop-up the other day that said that a free trial of some sort expired. I did some researching that said that it could've been the 14-day trial version of PRO, but I'm not sure, since I didn't download Malwarebytes to this computer. Will I still be able to scan my computer without buying a premium? Should I uninstall and reinstall Malwarebytes just to be safe, which would potentially reactivate the free trial? Thank you for any help in advance. Also, how do you disable email notifications from Malwarebytes themselves?

Hello, We want to start the mbam enterprise trial for our company. Can some one help us to get the trial license ? Regards, Andrei

While I greatly appreciate reminers, is there any way to disable the pop-up screen that asks me to purchase or decline the Pro version of Malwarebytes? Your product is great, but I cannot afford to purchase it at this time, and I would like to not have to keep clicking "decline" every time I open the program. Ideally, the purpose is to use it at least once per week, but that pop-up screen is really getting to me. I would be extemely grateful if someone could advise me how to disable this or revert to an older version that did not utilize the nag screen perhaps. Thank you very much, and kudos on such a wonderful product being offered for free.

Hello, this is my first post Ok, the Malwarebytes trial won't end. (gladly). It normally counted down in the beginning until 0. It stayed at 0 for about 3 days and went back up to 13 days left. It's acting like WinRAR and is stuck on 13 days, won't go down. Why is this? I am using 1.6. This is good! Ha ha. I downloaded it because someone was using a RAT to access my computer. I just want to hear your thoughts!

Hey everyone, I just wanted to let you know that after updating the free version of Malwarebytes on an old computer of mine it now automatically updates as if it was a full paid professional edition. I didn't know if this was a new feature so I thought I'd mention it on here before I did anything. I have not activated the trial version, it's running the standard free edition.