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Found 8 results

  1. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium s
  2. Hello Malwarebytes Gods and Goddesses, I recently got a new Clevo manufactured gaming PC and just slapped on Malwarebytes to add to my malware fighting arsenal. Upon installation completion, I entered in my license key, and noticed that all of my other RTP modules were enabled except "Exploit protection". It continues to remain greyed out, and does not allow me to enable it no matter what I do or have tried... I have done a regular uninstall in "add or remove programs". Reinstalled, issue persisted, so I used the MBT clean option to do a thorough clean and the issue still persists.
  3. I'm not sure who to sent this to, so I hope whoever reads this will forward it to the proper person/department. I have tried several times to get someone to respond to me regarding transferring my current Malwarebytes to my new computers. Do I have to buy a new plan to cover my new computers or can I transfer the one I already have to my new computers. I just recently renewed my subscription on my 2 computers ($50). Would someone please get back to me as soon as possible and help me with this. I'd really like to use my new computers, but am concerned about getting a virus on them. PLEASE
  4. Hi, I opened a support ticket 5 days ago, other than the automated response.....silence. Now this the second time I am having the same issue. At the start of January, I started to get notices that my subscription was expiring.... strange, since it has been on auto-renewal for a long time. I was unable to get past the web site, kept saying not available....so I opened a tech support ticket. I did get a reply to that one, and the end result is that for that subscription auto-renewal was again turned on. I looked at all of the other subscriptions that I also have (I ha
  5. Hey all, I'm running Malwarebytes on Windows 10 and I have a strange problem -- the program is clearly running because it's blocking malicious websites, but I can't actually open it to run a scan. It's showing up in the task manager and is on the bottom-righthand side of the expanded taskbar, but when I try to open it or quit out of it it does ... nothing. Alt-tabbing doesn't show it open under something else, and I ran the mbam.exe cleaner in safe mode and reinstalled already.
  6. Has anyone heard of a Tech Support Company called DigitalBulls.com; if so did they provided quality support w/o any issues? Epson or its 3rd party support contractor had previously provided a tech support number to call about 18 mos ago. I called same tech support # again tonight for a printer/wireless issue. The tech support reps that said they were DigitalBulls.com; their call center appeared to be based out of India. I had an uneasy feeling about providing them remote access to my home PC so backed out of call until I could verify thru Epson tomorrow morning.
  7. hello, my computer has been infected for the past 2 days now. I had the malwarebytes trial version and was using it frequently, scanning almost everyday the past 2 weeks or so. I turn on my computer yesterday and usually Malwarebytes is already running and in my notification area but i noticed it wasn't. After letting my computer boot all the way up I try to run Malwarebytes but a error box pops up saying "Malwarebytes Anti-Malware has stopped working", my options then are to check online for a solution and close the program, or close the program. The following is the details pasted verbat
  8. The title is pretty much all there is to say on the matter; when I try to tick off the option, the box just flashes grey for a second with no explanation, regardless of whether I am on an administrator account or not.
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