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Found 2 results

  1. I just got on my computer today and did my daily startup scan, only to be greeted with pid.dll and its registry keys counted as an emotet trojan. I haven't been on any strange sites, and others are also having this issue, so it's safe to conclude that this may just be a false positive. I have successfully quarantined it by simply rebooting (although the computer didn't like it that much). It did come back after each scan like the emotet trojan, but that could just be because of how system files work sometimes.pid.dll False Positive.txt
  2. In attempt to resolve the "Cannot "Allow" MalwareBytes system extension with 10.13 (High Sierra)" issue I disconnected my TeamViewer session and had the client click on Allow. Then took another remote session. The Security setting was allowed and the installer completed successfully. Then I restarted. The iMac no longer starts up. Apple Logo, progress bar slowly moves toward 100% but never completes. I tried having her boot into Safe Mode but that didn't work either. Even if it is Apple's fault. The computer was not having problems prior to installing Malwarebytes for Mac. This is terrible behavior for Malwarebytes and makes me look bad. I mean I'm a Malwarebytes partner and I recommended installing this application. Now I cannot charge for the hours of support. This client is also a friend and she is 265 miles from my office. So I either have to walk this 80 years-of-age woman through booting the iMac into Recovery mode and restoring her computer from her Time Machine backup, or I have to drive up there to fix this. This is the last time I install Malwarebytes remotely. I am hoping someone has seen this and has a simple fix, fingers crossed!
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