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Found 5 results

  1. I have a Z87-g45 gaming motherboard and I can't get it to boot to usb. My computer completely crashed after I ran hitman and malewarbytes. I ran both scans and each told me a restart was needed so I waited for both to finish since they both required a restart. Prob was not good idea since now my computer won't boot at all. Once I was prompted of a failed startup I chose to restart from last known good configuration. It just got hung on the starting Windows screen for over 3 hours. So I tried changing the bios to ufei instead of legacy+ufei and tried to see if that helped. It didn't. I've tried restoring bios to defaults to see if it helped it did not. Stuck on loading Windows screen. I took the battery out of the mother board and left it out for 5 mins and tried to start it. Same thing stuck on loading Windows. After trying to load to safe mode with network and without network and trying to load to command prompt and it all still getting stuck I decided to go purchase a new computer to try to get some recovery software to try to fix the problem. So my first choice of programs to try is Hiren. I downloaded Hiren and it was an iso file. So I formatted my usb thumbnail to Fat32 and used PowerISO to burn the Hiren ISO to the usb. (Using the create bootable usb option) after it was finished burning to the usb. I removed it from computer and put it into broken PC. Booted PC up and push F10 till I got to the bios. Changed boot priority to #1 uefi usb #2 usb. Saved changes and restarted. Went to stuck loading Windows screen. Power off, power on F10 changed bios from uefi+legacy to just uefi and booted usb first priority. Saved and rebooted. Went to stuck loading Windows screen. Figured I'd just try to see if command promp would work. Power off, power on F10 changed to default bios settings saved and restarted. Windows failed to load restart with command promp. Stuck on Windows loading screen but it finally worked and I was in command promp. Trying several commands to figure out what drive the usb was and looking on Google trying to find list of commands to use with command prompt. The computer automatically just restarted and I didn't even execute any command. Now unsure I can get to command prompt again. Tried rebooting again and again about 4 or 5 times and get stuck on Windows loading screen and no option of boot to command prompt. I can get to efi shell easily but don't think that's gonna help me with what I need. I honestly don't know what I should run off of hirens even if I do get it to run. I'll use to research Google as I go. My biggest problem is trying to get the usb to load then if someone would like to walk me to diagnose the problem id be forever grateful! Please help me. I've repaired computers that have crashed before but this is first time this computer with this motherboard has crashed and I just can't get it to do right and it's been killing many days just watching a stuck screen. Please! TY in advance!
  2. Hi guys. you can consider for the antimalware starts with the system in the free version , once you completed the 14 days off, and stay icon on the taskbar?
  3. In attempt to resolve the "Cannot "Allow" MalwareBytes system extension with 10.13 (High Sierra)" issue I disconnected my TeamViewer session and had the client click on Allow. Then took another remote session. The Security setting was allowed and the installer completed successfully. Then I restarted. The iMac no longer starts up. Apple Logo, progress bar slowly moves toward 100% but never completes. I tried having her boot into Safe Mode but that didn't work either. Even if it is Apple's fault. The computer was not having problems prior to installing Malwarebytes for Mac. This is terrible behavior for Malwarebytes and makes me look bad. I mean I'm a Malwarebytes partner and I recommended installing this application. Now I cannot charge for the hours of support. This client is also a friend and she is 265 miles from my office. So I either have to walk this 80 years-of-age woman through booting the iMac into Recovery mode and restoring her computer from her Time Machine backup, or I have to drive up there to fix this. This is the last time I install Malwarebytes remotely. I am hoping someone has seen this and has a simple fix, fingers crossed!
  4. Hello I am running Malwarebytes 3 v3.6.0 and when i run it on Windows 10 it uses a huge amount of memory like 1 gigabyte, I tried to find the option that appears in the usage guide to prevent this behaviour from happening because this is a machine of low resources but I didn't find any option on how scans affects my system. Even on safe mode, it stalls and when I try to open back Malwarebytes it says pagination file too little but it doesn't even run it and stalls. any help would be greatly appreciated. Thanks
  5. bionic_barry

    Venis Registry Keys?

    This is a weird one that I came across this morning. I have a client that runs Malwarebytes Pro and Advanced SystemCare 9.4. Both are paid versions. I'm well aware of the IOBit theft, but I can't convince this client to remove it since it was paid and annually renewed. They upgraded to version 9.4 yesterday, and have an automatic Malwarebytes scan scheduled daily for 3am. This morning, they called me in a panic because all of their systems shows malware scan results of 474 PUPs. When I reviewed, the log, the majority were PUP.Optional.AdvancedSystemCare and PUP.Optional.DriverBooster, but there were 3 entries found for PUP.Optional.Venis. I'm not sure if these are associated with Venis Ransomware or if these are something else. There are no symptoms of an infection and the entries point to Advanced System Care registry keys. Are all of these entries false flags? Are they safe to ignore? Were these additions to the database intentional due to an actual threat, or is it due to bad blood with IOBit? I'm trying to give a recommendation based on facts, so I thought I'd inquire. Thanks in advance!
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