Search the Community

Hi, i was hoping you might be able to help determine whether my PC has an issue or not. Firstly I'd like to say that my PC is ancient so don't laugh! And I'm pretty average at best in computer knowledge. When I run a threat scan MBAM doesn't detect anything but when I do a custom scan (everything ticked in the options for scanning c: drive only) I get around 30 detections. But every time before the scan finished the screen goes black (with only the cursor visible) and I am unable to navigate anywhere and have to manually turn the computer off and on again. Report details below. Thanks in advance. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/8/17 Scan Time: 7:46 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.96 Update Package Version: 1.0.1684 License: Free -System Information- OS: Windows 10 CPU: x86 File System: NTFS User: TRACASCELINE\Sarah -Scan Summary- Scan Type: Custom Scan Result: Completed Objects Scanned: 116183 Time Elapsed: 1 hr, 43 min, 55 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 33 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075024.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075031.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075037.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075043.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075025.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075038.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075044.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075026.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075033.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075039.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075022.EXE, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075028.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075035.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075041.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.Conduit, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075047.EXE, No Action By User, [522], [8425],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075027.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP740\A0075040.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084037.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084035.EXE, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084041.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084048.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084054.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.Conduit, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084060.EXE, No Action By User, [522], [8425],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084052.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084039.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084050.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084056.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084042.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084053.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084040.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084046.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084051.DLL, No Action By User, [11400], [299293],1.0.1684 PUP.Optional.ConduitTB.Gen, C:\SYSTEM VOLUME INFORMATION\_RESTORE{FD3C1499-40A3-42C0-B988-AFEF01E7A09C}\RP762\A0084057.DLL, No Action By User, [11400], [299293],1.0.1684 Physical Sector: 0 (No malicious items detected) (end) Addition.txt FRST.txt

Hey, I am trying to run a Malwarebytes Anti-Rootkit scan on my computer, but I get a message saying "The system volume seems inaccessible or encrypted. Scan can't continue." The program updates fine and everything goes well until I try to run the scan and I get that error message.