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Found 6 results

  1. I'm trying to install MB3 onto a 4th PC but it's saying "The usage level has exceeded the maximum installations allowed". When I check I can see "0 of 4" Available Devices but when I list them it is only showing three devices.
  2. Hi All, This could be a simple answer to my question. I use to run Malwarebytes on 2 devices and now I have replaced my laptop device running Windows 10 and I went to deactivate my old laptop. This caused an error, what I have noticed however is that after adding my new laptop it says I have "Available devices - 3 of 6", when it should say I have "2 of 6". I appear to have lost the use of one license because I may have done the deactivation wrong. How can this please be fixed? Thanks and Regards, Rob
  3. Hi My current subscription expires in two days. I do not wish to automatically renew it as I'm going to be buying a new computer soon (current one is five years old and too frustrating to use). How do I do this? i couldn't see anything after clicking on My Account. I tried to log in to Support but can't get in - the username and password for this forum don't work, and nor does the password for my account. It asks for a username, but I've never had one for that and my real name and email addresses don't work either. The yearly charge is not much, but I don't want to pay it twice. Thanks.
  4. I'm not sure who to sent this to, so I hope whoever reads this will forward it to the proper person/department. I have tried several times to get someone to respond to me regarding transferring my current Malwarebytes to my new computers. Do I have to buy a new plan to cover my new computers or can I transfer the one I already have to my new computers. I just recently renewed my subscription on my 2 computers ($50). Would someone please get back to me as soon as possible and help me with this. I'd really like to use my new computers, but am concerned about getting a virus on them. PLEASE HELP! I appreciate your attention to this. Thanks! Teri Bisbee cinmonrol@hotmail.com
  5. I have a "lifetime" subscription with an ID & KEY on this computer. I was notified a new version was available so i installed it. [Version 3.2.2] When I attempt to "Activate License" I get a message: "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." This is the same computer that had the Lifetime subscription working for years. ??? How to correct this error???
  6. My Account Tells Me I Have No Subscriptions Yesterday I purchased and installed Malwarebytes Premium (windows), and installed it on one of my 3 licensed PCs. The install was successful and I was able to activate, update and scan. My problem is that when I setup MyAccount (from the email link) I received an error but continued. I can login to my.malwarebytes.com but it shows "YOU DON'T HAVE ANY SUBSCRIPTIONS RIGHT NOW". But, mbam.exe clearly shows I have a License expiring in 1 year. I opened a ticket today; no response yet of course. Can anyone help? I only find one old posting with the same problem; this person was ping-ponged between Malwarebytes and their billing agent.
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