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Showing results for tags 'subscription'.
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I'm trying to install MB3 onto a 4th PC but it's saying "The usage level has exceeded the maximum installations allowed". When I check I can see "0 of 4" Available Devices but when I list them it is only showing three devices.
Hi All, This could be a simple answer to my question. I use to run Malwarebytes on 2 devices and now I have replaced my laptop device running Windows 10 and I went to deactivate my old laptop. This caused an error, what I have noticed however is that after adding my new laptop it says I have "Available devices - 3 of 6", when it should say I have "2 of 6". I appear to have lost the use of one license because I may have done the deactivation wrong. How can this please be fixed? Thanks and Regards, Rob
Hi My current subscription expires in two days. I do not wish to automatically renew it as I'm going to be buying a new computer soon (current one is five years old and too frustrating to use). How do I do this? i couldn't see anything after clicking on My Account. I tried to log in to Support but can't get in - the username and password for this forum don't work, and nor does the password for my account. It asks for a username, but I've never had one for that and my real name and email addresses don't work either. The yearly charge is not much, but I don't want to pay it twice. Thanks.
I'm not sure who to sent this to, so I hope whoever reads this will forward it to the proper person/department. I have tried several times to get someone to respond to me regarding transferring my current Malwarebytes to my new computers. Do I have to buy a new plan to cover my new computers or can I transfer the one I already have to my new computers. I just recently renewed my subscription on my 2 computers ($50). Would someone please get back to me as soon as possible and help me with this. I'd really like to use my new computers, but am concerned about getting a virus on them. PLEASE HELP! I appreciate your attention to this. Thanks! Teri Bisbee firstname.lastname@example.org