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Found 8 results

  1. Hi I've used Malwarebytes for years now with AVG and Avast without problem. But I've just got a new system and wanted a new antivirus with a better interface. So I picked Kaspersky 2020 and it's great. Far less spam messages than other free version antivirus programs. But Kaspersky isn't great at picking up Malware so I wanted to install Malwarebytes again. Sadly after three attempts and after two complete windows reinstalls it seems Malwarebytes is the culprit in my system failures. Every time I install Malwarebytes the start menu refuses to open, windows settings hangs and the search bar becomes unstable. I lose my Internet connection and get multiple other problems. This only happens after installing Malwarebytes. I've tried a system restore which fails and then I have to apply a complete backup image to get it working again. I was under the impression Malwarebytes would work along side Kaspersky. Is there a known issue in running these two together?
  2. I used Malwarebytes to remove a PUP but immediately after it deleted the quarantined files, the Start Menu and system apps stopped working. I have searched online and found n umerous solutions; however nothing I've done so far has helped at all. Does anyone have any ideas?
  3. Howdy, We deployed the Managed Client to our environment without creating a Start Menu and Desktop Icon. A request has come from my upstream that those be added. From the Management Console I've tried the following: Malwarebytes Management Console > Admin > Client Push Install > Scan IP range > Used my machine as a test machine > Right Clicked selected Client Push Install Unchecked “Do not create a start menu and desktop icons” > Shows installed successfully Unchecked “Install Anti-Malware” Rebooted> No joy Malwarebytes Management Console > Admin > Client Push Install > Scan IP range > Used my machine as a test machine > Right Clicked selected Client Push Install Unchecked “Do not create a start menu and desktop icons” Checked “Install Anti-Malware” > Shows installed successfully Rebooted> No joy The only way I’ve found to add those features is to uninstall/reinstall. Any ideas? Thanks
  4. Every now and again, the start menu will randomly open. This is extremely annoying. It started a few hours ago. MBAM/ESET/MBAE/MBARW isn't blocking anything. Nothing is detected, but the start menu is randomly opening.
  5. Is it possible to exclude the PUM object type 'NoSMHelp' from being flagged and removed? Our current policies have the scanner action for PUMs set to 'Show in results and check for removal'. I of course understand that changing the action to 'Show in results list and do not check for removal' or 'Do not show in results list' will exclude it, but this is undesired as we do want PUMs to be logged and flagged for removal; just not 'PUM.Optional.NoSMHelp'. I also understand that we could find the object in the threat list and right-click the object and select 'exclude this object' or manually add it to the ignore list. However, the object itself is going to be for the specific user account, with a unique SID, under which the scanner detected the setting. With this scenario, the exclusion would only apply to that specific user account on that specific machine. The exclusion would not apply to other machines or accounts as the SID in the registry entry would be different for every user on every machine. This is simply unsustainable over time. Even though I am fairly certain this wouldn't work... could editing the ignore list entry to replace the SID with an asterisk work? e.g. HKEY_USERS\*\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoSMHelp Or would simply adding 'PUM.Optional.NoSMHelp' to the ignore list accomplish it? Any assistance will be greatly appreciated.
  6. I noticed one day that a lot of shortcuts were missing from my desktop and start menu, and that I couldn't get Malwarebytes Anti-Malware program to run; I even tried the 'Chameleon' executables. I have also noticed that there is a new program that runs on startup called ExpoThemes Manager. I followed the instructions in this post, and have attached my log files to this post: FRST.txt Addition.txt Shortcut.txt
  7. Hello The "All programs" part of start menu is missing I have windows XP SP3, Kaspersky Internet Security 2012 and (now) Malwarebytes anti-malware After installing Malwarebytes it didn't load, all it says is "Run-time error '2147024769 (8007007f)': Automation error" here is the DDS.txt log: DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 10.25.2 Run by AsakuraIST at 21:48:51 on 2013-06-30 Microsoft Windows XP Professional 5.1.2600.3.1252.34.3082.18.2046.907 [GMT -3:00] . AV: Kaspersky Internet Security *Enabled/Updated* {2C4D4BC6-0793-4956-A9F9-E252435469C0} FW: Kaspersky Internet Security *Enabled* . ============== Running Processes ================ . C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Archivos de programa\Google\Update\1.3.21.145\GoogleCrashHandler.exe C:\Archivos de programa\Java\jre7\bin\jqs.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\system32\wbem\wmiapsrv.exe C:\WINDOWS\system32\msdtc.exe C:\WINDOWS\System32\alg.exe C:\Archivos de programa\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe C:\Archivos de programa\Winamp\winampa.exe C:\Archivos de programa\ATI Technologies\ATI.ACE\Core-Static\MOM.exe C:\Documents and Settings\All Users\Datos de programa\Ad-Aware Browsing Protection\adawarebp.exe C:\Archivos de programa\Archivos comunes\Java\Java Update\jusched.exe C:\WINDOWS\RTHDCPL.EXE C:\Archivos de programa\Steam\Steam.exe C:\Archivos de programa\ATI Technologies\ATI.ACE\Core-Static\ccc.exe C:\Documents and Settings\AsakuraIST\Mis documentos\down\unhide.exe C:\Archivos de programa\Mozilla Firefox\firefox.exe C:\Archivos de programa\Mozilla Firefox\plugin-container.exe C:\Archivos de programa\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe C:\Archivos de programa\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe C:\Archivos de programa\Malwarebytes' Anti-Malware\mbam.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\Archivos de programa\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k NetworkService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\System32\svchost.exe -k HTTPFilter . ============== Pseudo HJT Report =============== . BHO: IEVkbdBHO Class: {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\ievkbd.dll BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\archivos de programa\java\jre7\bin\ssv.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\archivos de programa\java\jre7\bin\jp2ssv.dll BHO: FilterBHO Class: {E33CF602-D945-461A-83F0-819F76A199F8} - c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll uRun: [DAEMON Tools Lite] "c:\archivos de programa\daemon tools lite\DTLite.exe" -autorun uRun: [Xvid] c:\archivos de programa\xvid\CheckUpdate.exe uRun: [steam] "c:\archivos de programa\steam\Steam.exe" -silent uRun: [MSMSGS] "c:\archivos de programa\messenger\msmsgs.exe" /background mRun: [iMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName mRun: [NUSB3MON] "c:\archivos de programa\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe" mRun: [startCCC] "c:\archivos de programa\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun mRun: [Adobe ARM] "c:\archivos de programa\archivos comunes\adobe\arm\1.0\AdobeARM.exe" mRun: [WinampAgent] "c:\archivos de programa\winamp\winampa.exe" mRun: [Ad-Aware Browsing Protection] "c:\documents and settings\all users\datos de programa\ad-aware browsing protection\adawarebp.exe" mRun: [search Protection] c:\documents and settings\all users\datos de programa\search protection\SearchProtection.exe mRun: [sunJavaUpdateSched] "c:\archivos de programa\archivos comunes\java\java update\jusched.exe" mRun: [RTHDCPL] RTHDCPL.EXE mRun: [AVP] "c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\avp.exe" mRunOnce: [Malwarebytes Anti-Malware] c:\archivos de programa\malwarebytes' anti-malware\mbamgui.exe /install /silent dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE uPolicies-Explorer: NoDriveTypeAutoRun = dword:0 mPolicies-Explorer: NoDriveTypeAutoRun = dword:145 IE: &Download All using 4shared Desktop - c:\archivos de programa\4shared desktop\Desktop.32/D_ALL_LINK IE: &Download using 4shared Desktop - c:\archivos de programa\4shared desktop\Desktop.32/D_ONE_LINK IE: Agregar a Anti-Banner - c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\ie_banner_deny.htm IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\ievkbd.dll IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\archivos de programa\messenger\msmsgs.exe TCP: NameServer = 192.168.1.1 TCP: Interfaces\{8C72AD58-CD5F-4506-9558-2D317A8FA521} : DHCPNameServer = 192.168.1.1 Notify: AtiExtEvent - Ati2evxx.dll Notify: klogon - c:\windows\system32\klogon.dll Notify: WBSrv - c:\archivos de programa\stardock\object desktop\windowblinds\wbsrv.dll Notify: WgaLogon - <no file> AppInit_DLLs= wbsys.dll mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\archivos de programa\google\chrome\application\27.0.1453.116\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome Hosts: 127.0.0.1 mpa.one.microsoft.com ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\ FF - plugin: c:\archivos de programa\adobe\reader 11.0\reader\air\nppdf32.dll FF - plugin: c:\archivos de programa\google\update\1.3.21.145\npGoogleUpdate3.dll FF - plugin: c:\archivos de programa\java\jre7\bin\plugin2\npjp2.dll FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_224.dll FF - plugin: c:\windows\system32\npDeployJava1.dll FF - plugin: c:\windows\system32\npptools.dll FF - ExtSQL: 2013-05-08 20:32; {1280606b-2510-4fe0-97ef-9b5a22eafe30}; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\{1280606b-2510-4fe0-97ef-9b5a22eafe30}.xpi FF - ExtSQL: 2013-05-08 20:44; {bee6eb20-01e0-ebd1-da83-080329fb9a3a}; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\{bee6eb20-01e0-ebd1-da83-080329fb9a3a} FF - ExtSQL: 2013-05-08 20:44; savesession@noasobi.net; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\savesession@noasobi.net.xpi FF - ExtSQL: 2013-05-09 12:32; {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\{0538E3E3-7E9B-4d49-8831-A227C80A7AD3} FF - ExtSQL: 2013-05-11 23:40; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension FF - ExtSQL: 2013-06-03 21:34; a0710e@wips.com; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\a0710e@wips.com FF - ExtSQL: 2013-06-04 22:39; {DDC359D1-844A-42a7-9AA1-88A850A938A8}; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\{DDC359D1-844A-42a7-9AA1-88A850A938A8}.xpi FF - ExtSQL: 2013-06-06 14:13; notreal.ccoptions@environmentalchemistry.com; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\notreal.ccoptions@environmentalchemistry.com.xpi FF - ExtSQL: 2013-06-06 14:14; smarterwiki@wikiatic.com; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\smarterwiki@wikiatic.com.xpi FF - ExtSQL: 2013-06-13 00:14; Noia4Options@ArisT2; c:\documents and settings\asakuraist\datos de programa\mozilla\firefox\profiles\9z977l3b.default\extensions\Noia4Options@ArisT2.xpi . ============= SERVICES / DRIVERS =============== . R0 gfibto;gfibto;c:\windows\system32\drivers\gfibto.sys [2013-5-31 13560] R0 kl1;kl1;c:\windows\system32\drivers\kl1.sys [2011-3-4 133208] R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2013-6-30 242240] R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2011-3-4 11352] R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2013-6-30 565552] R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2013-6-1 188176] R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2013-6-1 94480] R2 AVP;Servicio Kaspersky Anti-Virus;c:\archivos de programa\kaspersky lab\kaspersky internet security 2012\avp.exe [2011-4-24 202296] R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2011-3-10 34608] R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-6-30 40776] R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;c:\windows\system32\drivers\nusb3hub.sys [2010-1-22 59904] R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;c:\windows\system32\drivers\nusb3xhc.sys [2010-1-22 139648] R3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;c:\windows\system32\drivers\VBoxNetAdp.sys [2013-4-12 104720] R3 VBoxNetFlt;VirtualBox Bridged Networking Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2013-4-12 115984] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2013-5-8 1691480] S3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19472] S3 PciCon;PciCon;\??\f:\pcicon.sys --> f:\PciCon.sys [?] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2013-07-01 00:37:43 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2013-07-01 00:37:41 -------- d-----w- c:\documents and settings\asakuraist\datos de programa\Malwarebytes 2013-07-01 00:37:05 -------- d-----w- c:\documents and settings\all users\datos de programa\Malwarebytes 2013-07-01 00:37:01 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2013-07-01 00:37:00 -------- d-----w- c:\archivos de programa\Malwarebytes' Anti-Malware 2013-07-01 00:33:20 97859 ----a-w- c:\windows\system32\drivers\klick.dat 2013-07-01 00:33:20 115369 ----a-w- c:\windows\system32\drivers\klin.dat 2013-07-01 00:29:22 -------- d-----w- c:\archivos de programa\Kaspersky Lab 2013-07-01 00:29:21 -------- d-----w- c:\documents and settings\all users\datos de programa\Kaspersky Lab 2013-07-01 00:16:10 242240 ----a-w- c:\windows\system32\drivers\dtsoftbus01.sys 2013-07-01 00:01:59 9728 -c--a-w- c:\windows\system32\dllcache\rwnh.dll 2013-07-01 00:00:59 57856 -c--a-w- c:\windows\system32\dllcache\esuimgd.dll 2013-06-30 23:59:45 221184 ----a-w- c:\windows\system32\wmpns.dll 2013-06-30 23:57:46 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe 2013-06-30 23:57:46 16384 ----a-w- c:\archivos de programa\internet explorer\connection wizard\isignup.exe 2013-06-30 23:39:44 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll 2013-06-30 23:39:44 13312 ----a-w- c:\windows\system32\irclass.dll 2013-06-30 23:39:43 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll 2013-06-30 23:39:43 24661 ----a-w- c:\windows\system32\spxcoins.dll 2013-06-30 23:39:14 16825 ----a-r- c:\windows\SETD9.tmp 2013-06-30 23:39:11 1088840 ----a-r- c:\windows\SETCD.tmp 2013-06-30 23:39:09 1246421 ----a-r- c:\windows\SETCA.tmp 2013-06-30 23:20:57 -------- d-----w- c:\windows\setup.pss 2013-06-30 23:15:58 -------- d-----w- c:\windows\system32\appmgmt 2013-06-29 23:28:30 144896 ----a-w- c:\windows\system32\javacpl.cpl 2013-06-29 23:28:24 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll 2013-06-28 22:24:57 -------- d-----w- c:\documents and settings\all users\datos de programa\SystemRequirementsLab 2013-06-28 22:24:57 -------- d-----w- c:\archivos de programa\SystemRequirementsLab 2013-06-19 21:01:37 -------- d-----w- c:\windows\USB Vibration 2013-06-19 21:01:27 57344 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\ctor.dll 2013-06-19 21:01:27 5632 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\DotNetInstaller.exe 2013-06-19 21:01:27 237568 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\iscript.dll 2013-06-19 21:01:27 151552 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\iuser.dll 2013-06-19 21:01:26 634880 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\iKernel.dll 2013-06-19 21:01:26 270468 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\Setup.dll 2013-06-19 21:01:26 159876 ----a-w- c:\archivos de programa\archivos comunes\installshield\professional\runtime\0700\intel32\IGdi.dll 2013-06-19 21:01:24 -------- d-----w- c:\archivos de programa\USB Vibration 2013-06-08 23:31:16 -------- d-----w- c:\windows\system32\tempdir 2013-06-08 23:31:15 4369408 ----a-w- c:\windows\system32\pdftk.exe 2013-06-08 23:31:15 235008 ----a-w- c:\windows\system32\office.exe 2013-06-08 23:31:15 1503232 ----a-w- c:\windows\system32\ptj.exe 2013-06-08 23:31:15 1103360 ----a-w- c:\windows\system32\cidfont.dll 2013-06-08 23:31:14 -------- d-----w- c:\archivos de programa\office Convert Pdf to Jpg Jpeg Tiff Free 2013-06-02 22:49:02 165232 ----a-w- c:\documents and settings\asakuraist\datos de programa\microsoft\virtual pc\VPCKeyboard.dll 2013-06-02 21:08:02 -------- d-----w- c:\archivos de programa\Microsoft Virtual PC 2013-06-01 19:37:10 -------- d-----w- c:\documents and settings\asakuraist\.VirtualBox 2013-06-01 19:35:15 188176 ----a-w- c:\windows\system32\drivers\VBoxDrv.sys 2013-06-01 19:35:06 94480 ----a-w- c:\windows\system32\drivers\VBoxUSBMon.sys 2013-06-01 02:26:56 444952 ----a-w- c:\windows\system32\wrap_oal.dll 2013-06-01 02:26:56 -------- d-----w- c:\archivos de programa\OpenAL 2013-06-01 02:26:55 109080 ----a-w- c:\windows\system32\OpenAL32.dll . ==================== Find3M ==================== . 2013-06-29 23:27:53 867240 ----a-w- c:\windows\system32\npDeployJava1.dll 2013-06-29 23:27:53 789416 ----a-w- c:\windows\system32\deployJava1.dll 2013-06-12 08:02:16 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe 2013-06-12 08:02:15 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2013-06-12 08:02:13 9089416 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe 2013-05-31 16:43:20 240048 ----a-w- c:\windows\system32\SymVPN.dll 2013-05-31 14:52:36 44424 ----a-w- c:\windows\system32\sbbd.exe 2013-05-31 14:52:36 13560 ----a-w- c:\windows\system32\drivers\gfibto.sys 2013-05-10 23:42:26 755708 ----a-w- c:\windows\RON 2010 ENGLISH DL Uninstaller.exe 2013-05-09 18:58:09 466008 ----a-w- c:\windows\system32\drivers\sptd.sys 2013-05-08 23:06:03 0 ----a-w- c:\windows\ativpsrm.bin 2013-04-29 18:00:00 112640 ----a-w- c:\windows\system32\ff_vfw.dll 2013-04-12 15:33:02 104720 ----a-w- c:\windows\system32\drivers\VBoxNetAdp.sys 2013-04-12 15:32:06 115984 ----a-w- c:\windows\system32\drivers\VBoxNetFlt.sys 2013-04-12 15:32:04 174864 ----a-w- c:\windows\system32\VBoxNetFltNobj.dll . ============= FINISH: 21:50:08,43 =============== and here is the Attach.txt log: . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 30/06/2013 21:02:31 System Uptime: 30/06/2013 21:13:24 (0 hours ago) . Motherboard: Gigabyte Technology Co., Ltd. | | G41MT-ES2L Processor: Procesador Intel Pentium III Xeon | Socket 775 | 2699/200mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 932 GiB total, 779,567 GiB free. D: is FIXED (NTFS) - 466 GiB total, 401,447 GiB free. E: is FIXED (NTFS) - 149 GiB total, 44,401 GiB free. F: is CDROM (CDFS) G: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318} Description: Controladora de bus SM Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_50011458&REV_01\3&13C0B0C5&0&FB Manufacturer: Name: Controladora de bus SM PNP Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_50011458&REV_01\3&13C0B0C5&0&FB Service: . Class GUID: {4D36E96C-E325-11CE-BFC1-08002BE10318} Description: Microsoft ADPCM Audio CODEC Device ID: ROOT\MEDIA\0000 Manufacturer: Unknown Name: Microsoft ADPCM Audio CODEC PNP Device ID: ROOT\MEDIA\0000 Service: . ==== System Restore Points =================== . RP1: 30/06/2013 21:18:00 - Punto de control del sistema RP2: 30/06/2013 21:29:13 - Instalado Kaspersky Internet Security 2012. . ==== Installed Programs ====================== . 1034 4shared Desktop 7-Zip 9.20 Actualización de seguridad para Windows XP (KB923789) Ad-Aware Browsing Protection Adobe Flash Player 11 Plugin AFA-PES PES6 Apertura 2010 Aplicación para detectar Winamp ATI - Utilidad de desinstalación de software ATI AVIVO Codecs ATI Catalyst Control Center ATI Display Driver ATI Problem Report Wizard µTorrent Catalyst Control Center - Branding Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Common Catalyst Control Center HydraVision Full Catalyst Control Center Localization All ccc-core-preinstall ccc-core-static ccc-utility CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish DAEMON Tools Lite Football Manager 2013 Google Chrome Google Update Helper Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Java 7 Update 25 Java Auto Updater JDownloader 0.9 K-Lite Mega Codec Pack 9.9.0 Kaspersky Internet Security 2012 Malwarebytes Anti-Malware versión 1.75.0.1300 Microsoft .NET Compact Framework 1.0 SP3 Microsoft .NET Compact Framework 2.0 SP2 Microsoft .NET Compact Framework 3.5 Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Client Profile ESN Language Pack Microsoft .NET Framework 4 Extended Microsoft .NET Framework 4 Extended ESN Language Pack Microsoft AppLocale Microsoft Virtual PC 2007 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Windows Application Compatibility Database Mozilla Firefox 21.0 (x86 es-AR) Mozilla Maintenance Service MSXML 6.0 Parser (KB927977) NEC Electronics USB 3.0 Host Controller Driver office Convert Pdf to Jpg Jpeg Tiff Free 6.5 OpenAL Oracle VM VirtualBox 4.2.12 Paquete de idioma de Microsoft .NET Framework 4 Client Profile ESN Paquete de idioma de Microsoft .NET Framework 4 Extended ESN Pro Evolution Soccer 6 REALTEK GbE & FE Ethernet PCI-E NIC Driver Realtek HDMI Audio Driver for ATI Realtek High Definition Audio Driver Rulers Of Nations Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Skins Steam STEINS;GATE System Requirements Lab CYRI Twin USB Vibration Gamepad Update for Microsoft .NET Framework 3.5 SP1 (KB963707) USB Game Controller WebFldrs XP Winamp WindowBlinds Windows Media Format Runtime WinDS PRO 2013.6.0 WinDS PRO Apps 1.4 Xvid 1.2.2 final uninstall Xvid Video Codec . ==== Event Viewer Messages From Past Week ======== . 30/06/2013 21:13:55, ERROR: sptd [4] - El controlador detectó un error interno en la estructura de datos de . 30/06/2013 21:02:59, ERROR: Setup [60055] - El programa de instalación de Windows encontró errores no graves durante la instalación. Para obtener más información, compruebe el archivo setuperr.log que se encuentra en su carpeta Windows. 29/06/2013 20:26:41, ERROR: Service Control Manager [7034] - El servicio Java Quick Starter se terminó de manera inesperada. Esto ha sucedido 1 veces. . ==== End Of File =========================== and my install is of a Spanish regionalization Windows XP SP3
  8. Hi, my father recently got a virus on his computer, we used malwarebytes to get rid of it, and now his Start menu folders are empty. They still have the folder names, such as Itunes but most of them are empty. I have used unhide and have gotten some of them back by putting them back into the programs folder from the temp folder smtmp. This is the second time he has gotten a virus and it has removed his icons. we wern't able to restore the start menu shortcuts before my father erassed all the temp files. I beleive that the only way to get them back is to do it manually, and thats ok. I just wanted to know how to do it, because my father would like to have all of them back. The computer is running windows XP, SP3 with all current updates, Has Vipre Antivirus, and Malwarebytes Pro. any help would be appriciated. Da Bear.
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