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  1. Thanks for posting this! Sounds like the same here: after the Windows 2004 update, on s capable desktop machine, frequent instances of various programs freezing, utterly unresponsive, to the extent that even trying to kill them in Task Manager had no visible effect. A reboot always fixed it, but it could take several minutes for Windows to wholly exit before it started to reboot again. When things freeze, it's like little else I've seen before: the CPUs, and disk, stay mostly idle. It's "like" they're stuck waiting to acquire a lock that's never released. Anyway, with no expectation it would actually help, I tried turning off MB's Ransomware Protection. Voila! That was about 6 hours ago, and everything has been running perfectly since. Telling: there was only one thing I found that could deliberately provoke problems: put the computer in Sleep mode, and wake it up a few minutes later. Freeze City then, every time. But that appears harmless now too. Then again, _could_ all be just coincidence.
  2. Mbam is unable to get past C:\WINDOWS\INSTALLER\{LONG NUMBER AND CHARACTERS}\ARPPRODUCTICON.EXE, even after 13 hours. I have tried numerous times and mbam does not get past this file. Suggestions?
  3. My main MS Word editing machine is an older Dell laptop (XPS L702X) running Windows 7--Dell informs me it can NOT be upgraded to Windows 10 due to not being supported via drivers, etc. Of course I found this after giving Windows 10 a try last summer, and after finding the fan ran continuously, backed out and reverted to Windows 7 again. I've been using the free version of Malwarebytes for ages on 5 household machines which consist of two Windows 10 Dell and Acer laptops (all purchased within the last 6 months), an older Toshiba laptop running Windows 8.1 and a Dell XPS desktop system about 3 years old running Windows 10, plus this errant machine. When MWB 3 came out, I was impressed by how well it worked on two of the Windows machines and decided to purchase licenses for the full versions: I now have a 5 license paid version of Malwarebytes 3.x. This new version is installed on the Windows 10 desktop (runs flawlessly), the new Dell Windows 10 laptop (runs flawlessly) and this problematic older Dell laptop running Windows 7. Each scan I run, either the default or a custom including root kits and limited to the C drive, will hang between 30k and 65k files scanned. It just stops and will spin endlessly on some random file. Sometimes but not always, memory will get jammed when it hangs and it becomes very difficult to close an open browser that's been sitting idle and reboot the machine. Attached are the required files. Hope this information is helpful. I may have to revert to the Malwarebytes 2.x version. Will my new license work with that version? JW_MBAM_LOGS.zip MB-CheckResult.txt Addition.txt FRST.txt
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