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I downloaded a program from a third party website and now I have what I believe is a rootkit that I can't delete from my computer. I've uninstalled everything possible, scanned with Malwarebytes and Norton and they remove everything except a file called wmcagent.exe and some folders with weird names like snoteku. It is in my User/Appdata/Local folder. I cannot delete it or a few folders I believe are associated with it. It only says access is denied. I've used the Malwarebytes AdwCleaner and Anti-rootkit and the Norton variants and it can't remove it, or don't detect it. There are two programs running in task manager called "client" and I can't end them, or they just restart later. I even reinstalled Chrome and double checked all my browsers to make sure it's not an extension. I followed some of the steps from this because I believe this is the same problem. However I am not sure and would rather not go through some of the complicated steps toward the end if I don't have to. Towards the end of the guide, they use the FRST executable, and paste the text inside and click fix. His does not work and mine does, the rest of the guide is dedicated to finishing his problem; however it is not clear if they ever fixed the problem. Any advice? Attached is a few files from the guide that might be helpful to look at. FRST.txt Addition.txt Fixlog.txt