Search the Community
Showing results for tags 'setup'.
Found 2 results
Windows 7 Ultimate SP1 x64 I do not need help, this is simply a report of a bug I encountered while trying to install re-install MBAM 220.127.116.1111 I booted up my system today and was told by MBAM that my real-time protection was no longer working. while running through various normal troubleshooting steps, I discovered In the system event logs, that there was an error saying that MBAM could not start real-time protection because it could not find a specified file. my system is clean and has no corruption, so knowing sometimes this happens, I decided to download the latest version from the website and do a setup upgrade/reinstall. everything was going fine until I suddenly received an error message that said "Setup was unable to create the directory "c:\programdata\malwarebytes\mbamservice". Error 5 : Access is denied." I have manually checked the directory, and the directory, if it existed originally, no longer exists, or any other file in the "c:\programdata\malwarebytes\" directory. I know for a fact that there were files there previously. I don't know why setup is unable to create files there suddenly. setup was also unable to rollback changes. this is most likely due to what ever is blocking setup from installing mbam in the first place. running setup a second time, the process succeeded, which makes me believe it was a bug in the setup software. real-time protection also started working again after setup successfully ran.
Malwarebytes 3.1 asked for an update to 3.2. I agreed. If I remember correctly the installation was "too fast". It asked for a reboot. After the reboot Malwarebytes was not running and the installation automatically started over again. The progress bar did not move and after few seconds the request for a reboot popped up. That happens with every reboot since then. I used MB clean, no change. The log files show that Malwarebytes is not installed. After I used MB clean I ran the Malwarebytes 3.2 (full) installer, which does the same: few seconds of non-moving progress bar, reboot, Groundhog Day. mb-check-results.zip