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Showing results for tags 'scan freezes'.
Tried to start a scan just now, but it immediately froze permanently and it won't let me close it at all, it makes me force restart my laptop. I use Intel Graphic, and a HP Windows 10 laptop.
I run AVG free and it found a trojan horse (Trojan horse Generic_r.BWV) and deleted it. After that I ran MalwareBytes Free (it hadn't been run in weeks) and tried to do a Full Scan. It freezes during "scanning additional items" and doesn't complete the scan (not responding). Note that up to that point, it reports zero detections. No log gets generated and it just stays unresponsive. It happens on Quick and Full Scans. I uninstalled it using the Control Panel and then reinstalled it. The same thing continued to happen. What do I do now? I've always used AVG free with MalwareBytes Free with no problems. I'm not the most tech savvy person but hopefully would be able to follow instructions if they were detailed. I'm running Windows 7.