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Found 6 results

  1. So lately, I've discovered a program that is running and in the startup called svcmcx. I don't know what it is for but searching through the internet, I see that it is a trojan or something. It's probably why I keep getting Safe Search as my search engine. I can't even start up Malwarebytes anymore!! Can someone tell me what to do to get rid of this? Thanks
  2. I'm unable to remove safesearch as the default search engine in chrome. I have a Malwarebytes Pro subscription, but SafeSearch does not show up in scans. FRST.txt Addition.txt
  3. I posted this in the wrong place earlier, sorry. I have Windows 8, 64 bit. have this safesearch browser hijacker and cannot remove with malwarebytes. I also have a Norton security recently installed not on purpose that also won't be removed even with Norton uninstaller tool. Malwarebytes run a second time still picked up two items to quarantine. Third time none were found. I uninstalled all recently downloaded software and Chrome and Firefox. I do not know why I cannot cut and paste the scan logs so here they are attached. Please help. Thanks. I also have the RK_Quarantine folders from that scan. Addition.txt first malware scan.txt FRST.txt
  4. I have contracted this browser hijacker and other stuff as well. I think everything else is gone but this one thing. I have tried the troubleshooting things, obviously including the malwarebytes software. I am posting all the logs I think you guys want. Let me know if you need anything else though. Thanks so much. I also did the scan which results in the folder RK_Quarantine but do not know what to do with that stuff, I cannot attach the data files. I have Windows 8. 64 bit. I also uninstalled Chrome and Firefox and just have Explorer left. One thing I noticed is Norton Security also installed unintentionally recently and I cannot remove it all the way even using Norton Installer Tool. I also uninstalled games or any other recent software that is not important to me and my kids may have done. I tried copy and pasting the logs but nothing would paste here, I don't know why I am sorry. Thanks so much. FRST.txt Addition.txt first malware scan.txt
  5. SafeSearch got downloaded covertly when I was downloading a program from the internet, and now when I open IE it opens to SafeSearch's page instead of the homepage I have set in Tools>Internet Options. It overrides it. I have tried every removal program suggested on the internet and none work. Malwarebytes was one of the programs recommended, but I already had Malwarebytes Pro and it doesn't even recognize it, much less get rid of it. How can I get my browser's settings back? I have Win 7 Home Premium, Sp1 and IE 11.
  6. I am using crome and I am getting adds from safesearch. I have malwarebytes pro and it is not detecting this. I have attached the 2 files. dds.txt attach.txt
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