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Found 9 results

  1. I got a virus from supposedly installshield in the syswow64 folder and it suspends antivirus programs and web browsers when trying to search for antivirus also pops up with ads
  2. Hello, a few weeks ago my brother had downloaded a "csgo hack" onto my PC. I allowed him to play. I had this application open and ready to use. Windows kept sending me a warning and of it automatically quarantining the Trojans. But it wasnt helping. There were 2 applications called "letsee1.0" and the same name but in a 2.0 variant. I deleted the 1.0 I believe, but upon deleting the other, my PC crashed. I loaded back up normally, but tool a bit longer than usual. Signed in and it gave me a black screen then blue screen sayin "checking updates". After that I knew I was screwed. I know the virus basics and how to retract them, i.e going into safe mode and using antivirus apps. Completely wiping my HDD(s) and using another computer for an OS boot. But I cant do any of those. Scenario 1. I would go to wipe my hard drives but every time whether it was full wipe or restore back to last known download, it would always say "there isnt enough storage in your harddrive" or "process could not be completed" I have two 2TB hard drives and a 500gb ssd as well as a 250gb M.2. Scenario 2. I go to any of the safe mode options and it would try to boot it up but it always says "failed to boot into safe mode, try using another boot method" And I have that much storage, more than your average person whomst has a PC. My OS is valid and not pirated, so to me this makes no sense. To be more clear if you didnt get what I said I will be more in depth here: When I turn on my PC it loads MSI bios screen, then goes to running windows, THEN running diagnostics. Which from there goes to the options/troubleshooting area of the diagnostics. This happens EVERY time I turn my PC on. I've tried to do the download the OS on another PC and redo all that, but that dosnt work at all. And I cant boof info safe mode. I wanna fix this PC before I make the decision to buy a new one, instead of wasting money on something that can be fixed. I believe there is a way. I hope there are gonna be a lot of people responding and trying to help cause using the windows forums was the worst. Takes for ever to respond and when someone does, it's a stupid troubleshoot I already know about then when explained they leave it there as if im not there. As of the matter, I would try to use another PC or laptop get a USB and download a bootable virus cleaner but I cant get into safe mode to do that. Thanks for your help if any!
  3. I was playing innocently on my phone (with an app I've played several times this month) when Malwarebytes suddenly popped up talking about a safemode tutorial. I tried to bring down my dropdown menu at the top of the screen to push the notification away, but it popped up so fast again I couldn't even do that. After a lot of screaming I managed to get a malwarebytes scan going-- it was clear. I gave up and pressed the safemode button, with instructions of how to boot in safe mode. I tried to power down, but again the popup blocked me. So I did a hard reset and now my phone seems fine. Malwarebytes didn't find anything (of course). The only thing I did recently was to open a Reddit thread and opened to enlarge the image (which stayed on Reddit, no outbound site) and open Dx2: Liberation (which was absolutely fine a few hours ago). I'm not sure if I just installed malware from that safemode crap (probably), but I couldn't find any threads on it. One other thing to mention: I'm job searching and got an email this afternoon labeled "You should have warned me", from "Troy, Local Jobs" and starting out (I turned my phone sideways to see the first few lines without opening the email) "Hey (name), Troy from Local Jobs. Let's recount the last few minutes, because...". I sent the email to the trash and soon this crap happened. I have no idea who the hell this is, what he wants or if he's related to this. But I thought I would note it, even if I never opened the email. I'm sorry since I'm giving you what may be two reports, but I have a bad feeling about this. EDIT: I found an email that didn't show up in an earlier search (I think?) from Local Jobs: Job Alert: Name, Company is hiring near ZipCode. Turned the phone again, "Hello Name, Congratulations! We were able to match you with...". It's also unread, marked an hour earlier from now (I don't think I've seen this email at all). I'm starting to freak out now, please help!!
  4. Hello, my computer has very high RAM usage ~90% for no apparent reason. I restarted it in safe mode w/ networking and tried to run malwarebytes to do a malware scan. But when i did, it said "unable to connect to service". I've attached the logs for FRST and the Addition.txt. mb-check-results.zip FRST.txt Addition.txt
  5. I have posted a question "Unable to remove exclusions files and location (Either in Safe mode run Windows Defender or in Registry Editor) " in Mircosoft Community. Anyone can help me solve
  6. So I recently got hacked due to some remnants of a trojan, had to wipe, and have had trouble getting Malwarebytes to work properly on this computer. See this thread for more background info, including logs: Before, it wouldn't start at all in Safe Mode. Now, no matter how many times I uninstall and reinstall, I cannot start the real time protection in safe mode, and in safe mode only. I plan on restoring from an External HDD backup and scanning the External HDD to make sure it's safe in safe mode (due to a random black screen reset problem in normal mode), but I can't do that without making sure I have real time protection, and no matter how many times I click the buttons in safe mode to turn each node of Real Time Protection on, they will not toggle on. I'm not even sure my PC is 100% clean now, even after a full wipe.
  7. Our technicians have noticed this on multiple Windows 10 machines we service. If the system is running in Safe Mode (with and without Networking), there is a white bar covering part of the UI towards the top (see attached image). This bar covers the Dashboard button, the result count of a scan, and the tabs when under Settings. Does not reproduce in normal mode. I have not been able to reproduce it on a Windows 7 VM (don't have a 10 VM to test currently). The machine that this was screenshot on was running Windows 10 Version 1709 (Build 16299.248), but we have seen it on multiple Windows 10 machines with the latest build numbers. I have also attached the MB-Check archive from a sample machine (that is super duper infected). mb-check-results.zip
  8. Hi, Having massive issues with my windows 7 laptop. I tried to login and it was stuck on the windows loading icon (>1 hour) before booting into a black screen showing just the mouse pointer which I could move around. Tried to boot it into safe mode but the exact same thing happened. I can get into the system recovery tool so tried a system restore but no matter what point in time I choose it fails. Trying to boot in to the last known good config also fails to produce a result. I can open the cmd prompt but don’t really know where to go from here. Considered downloading a win 7 iso image from them but as the product key on the back of the laptop comes up as (essentially) “this a pre installed key, please get in touch with your provider”. Please help!
  9. I downloaded and ran Malwarebytes last week. The original reason was to scan an infected HDD from another PC, connected via USB. Six viruses were found. Fine, to this point. I then set up a scheduled scan of my C drive to run every night. It found 93 PUPs, apparently all dealing with the Chrome browser. No big deal, I thought. After putting the found files in quarantine. I restarted. This is where my problems started. The Windows 10 OS would not start. Instead Automatic Repair ran and indicated there were problems with the PC. Standard message. I tried letting the system repair the problem but it couldn't. I tried booting into Safe Mode but it instead cycled through Auto Repair with the same result. I disabled Auto Repair but it then stopped as before saying my PC had problems. There were 3 options involving Safe Mode. I tried them all to no avail. I can open a command prompt and see my C drive and the Program Files folder but I'm unsure what to do next. Is there a way to unquarantine those files?
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