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Found 5 results

  1. What is Windiskutility? The Malwarebytes research team has determined that Windiskutility is a Tech Support Scam. This one tries to get you to call a French telephone number. How do I know if my computer is affected by Windiskutility? You will see some screens similar to this one shortly after the file is executed: When the three stages are finished you will see this screen: Entering a wrong key and clicking the button behind the textbox gets you this screen: How did Windiskutility get on my computer? Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a Windows driver. How do I remove Windiskutility? Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps. One of the correct keys to enter is g6r-qrp6-h2. After entering this value by clicking the button you will see: Click OK and the lockscreen will disappear. Then use the Ctrl-Alt-Del keys and Start Task Manager from the resulting screen. In the Windows Task manager click File > New Task (Run...). In the prompt type explorer and click OK. You should now have access to your Desktop again. Then continue with the instructions below. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of Windiskutility? No, Malwarebytes removes Windiskutility completely. How would the full version of Malwarebytes help protect me? We hope our application and this guide have helped you eradicate this hijacker. As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam. Technical details for experts The screenlocker does not make any significant changes to the system, but it intercepts calls to Taskmanager, the Command prompt and the Run prompt while it is active. Malwarebytes scan log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 12/28/17 Scan Time: 11:56 AM Log File: bd9d4e8d-ebbd-11e7-aebe-080027750297.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.3576 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 245269 Threats Detected: 1 Threats Quarantined: 1 Time Elapsed: 1 min, 25 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\WINDISKUTILITY.EXE, Delete-on-Reboot, [358], [473454],1.0.3576 Physical Sector: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat. We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  2. What is Troubleshooter? The Malwarebytes research team has determined that Troubleshooter is a Tech Support Scam. This one tries to get you to send $25 to their PayPal account. How do I know if my computer is affected by Troubleshooter? You will see these screens shortly after the file is executed: Clicking Next on the second one gets you this screen: and this one if you follow through: and this one when you try to close your computer after Ctrl-Alt-Del: How did Troubleshooter get on my computer? Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a cracked software installer. How do I remove Troubleshooter? Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps. Reboot your computer into "Safe Mode". You will see a black screen with Safe Mode in the corners. Use the Ctrl-Alt-Del keys and Start Task Manager from the resulting screen. In the Windows Task manager click File > New Task (Run...). In the prompt type %temp% and click OK. This will open the Temp folder. In that folder find the folder csrvc. In that folder delete the file Troubleshoot.exe Then go back to the Windows Task manager and click File > New Task (Run...). In the prompt type services.msc and click OK. In the list of services find the one called csrvc and rightclick on it. In the poperties screen set the "Startup type" to Disabled. Then use Ctrl-Alt-Del again and Reboot the computer from the resulting screen. After the reboot use the Ctrl-Alt-Del buttons again to Start Task Manager from the resulting screen. Then go back to the Windows Task manager and click File > New Task (Run...). In the prompt type explorer and click OK. You should now have access to your Desktop again. Then continue with the instructions below. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of Troubleshooter? No, Malwarebytes removes Troubleshooter completely. You can uninstall adwizz from the list of installed Programs and Features You may still see this message when you reboot: If this is true, and you want to remove it, follow the instructions in the reply to this post. How would the full version of Malwarebytes help protect me? We hope our application and this guide have helped you eradicate this hijacker. As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam. and blocks the download of additional files: Technical details for experts You may see these entries in FRST logs: HKLM\...\Winlogon: [Shell] C:\Users\{username}\AppData\Local\Temp\csrvc\Troubleshoot.exe, [ ] () <=== ATTENTION HKLM\...\Winlogon: [LegalNoticeCaption] Windows Security Warning !! HKLM\...\Winlogon: [LegalNoticeText] Windows has encountered an unexpected error 0xc0000e9. Your computer is missing .dll files resulting in computer failure. The operating system is not able to load windows kernel files. Repair windows kernel and .dll files with the help of technicians online to prevent hard drive crash or complete data loss. Rebooting the computer multiple times will result in permanent operating system failure. S4 csrvc; C:\Users\{username}\AppData\Local\Temp\csrvc\csrvc.exe [56832 2017-11-24] () [File not signed] C:\Users\{username}\Desktop\InstallUtil.InstallLog C:\Program Files\adwizz Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Program Files\adwizz Adds the file adwizz.exe"="11/24/2017 9:05 AM, 67072 bytes, A In the existing folder C:\Users\{username}\Desktop Adds the file InstallUtil.InstallLog"="11/24/2017 9:05 AM, 664 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\csrvc] "Adfly_Urls"="REG_SZ", "" "Banner_Act"="REG_SZ", "True" "BottumBrnAd"="REG_SZ", "" "Computer_Name"="REG_SZ", "{computername}" "Country"="REG_SZ", "" "Cversion"="REG_SZ", "" "Dversion"="REG_SZ", "" "FileLocation"="REG_SZ", "C:\Users\{username}\AppData\Local\Temp\csrvc" "GUID"="REG_SZ", "" "HDD_SerialNo"="REG_SZ", "" "InstalationDateTime"="REG_SZ", "2017-11-24 08:05:22 AM" "Install_ServiceProvider"="REG_SZ", "" "Installation_IP"="REG_SZ","" "IP"="REG_SZ", "" "IsMastered"="REG_SZ", "" "KC_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KF_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KL_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KM_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KT_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KU_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KU_URL"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "Last_IP"="REG_SZ", "" "Last_Seen"="REG_SZ", "2017-11-24 08:05:22 AM" "LeftBrnAd"="REG_SZ", "" "LocalDateTime"="REG_SZ", "" "Logo"="REG_SZ", "" "MAC"="REG_SZ", "" "Manufacturer"="REG_SZ", "" "Message"="REG_SZ", "" "Model"="REG_SZ", "VirtualBox" "Name_OS"="REG_SZ", "Microsoft Windows 7 Ultimate " "PopUp_Act"="REG_SZ", "True" "PopUp_Color"="REG_SZ", "" "Price"="REG_SZ", "$25 USD" "Processor"="REG_SZ", "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" "RAM"="REG_SZ", "2GB" "Restarter"="REG_SZ", "" "RigthBrnAd"="REG_SZ", "" "ScreenShot"="REG_SZ", "" "SoftwareVersion"="REG_SZ", "3.3" "SysUsername"="REG_SZ", "{username}" "TaskKill"="REG_SZ", "" "TimeZone"="REG_SZ", "" "TollFreeNo"="REG_SZ", "" "TopBrnAd"="REG_SZ", "" "UID_Os"="REG_SZ", "" "Username"="REG_SZ", "khurpechi@gmail.com" "WasOffline"="REG_SZ", "False" "WindowsBrnAd"="REG_SZ", "" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced] "DisabledHotkeys"="REG_SZ", "ER" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System] "legalnoticecaption" = REG_SZ, "Windows Security Warning !!" "legalnoticetext" = REG_SZ, "Windows has encountered an unexpected error 0xc0000e9. Your computer is missing .dll files resulting in computer failure. The operating system is not able to load windows kernel files. Repair windows kernel and .dll files with the help of technicians online to prevent hard drive crash or complete data loss. Rebooting the computer multiple times will result in permanent operating system failure." [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\adwizz] "DisplayIcon"="REG_SZ", "C:\Program Files\adwizz\adwizz.exe" "DisplayName"="REG_EXPAND_SZ, "adwizz" "DisplayVersion"="REG_SZ", "v1.0" "InstallLocation"="REG_EXPAND_SZ, "C:\Program Files\adwizz" "Publisher"="REG_SZ", "adwizz" "UninstallString"="REG_EXPAND_SZ, "C:\Program Files\adwizz\Uninstall.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] "LegalNoticeCaption" = REG_SZ, "Windows Security Warning !!" "LegalNoticeText" = REG_SZ, "Windows has encountered an unexpected error 0xc0000e9. Your computer is missing .dll files resulting in computer failure. The operating system is not able to load windows kernel files. Repair windows kernel and .dll files with the help of technicians online to prevent hard drive crash or complete data loss. Rebooting the computer multiple times will result in permanent operating system failure." "Shell" = REG_SZ, "C:\Users\{username}\AppData\Local\Temp\csrvc\Troubleshoot.exe," "Userinit" = REG_SZ, "" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control] "SystemStartOptions" = REG_SZ, " NOEXECUTE=OPTIN SAFEBOOT:MINIMAL SOS BOOTLOG NOGUIBOOT BOOTLOGO" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Option] "OptionValue"="REG_DWORD", 1 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment] "SAFEBOOT_OPTION"="REG_SZ", "MINIMAL" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\Software\Microsoft\Windows\CurrentVersion\csrvc] "Adfly_Urls"="REG_SZ", "" "Banner_Act"="REG_SZ", "True" "BottumBrnAd"="REG_SZ", "" "Computer_Name"="REG_SZ", "{computername}" "Country"="REG_SZ", "" "Cversion"="REG_SZ", "" "Dversion"="REG_SZ", "" "FileLocation"="REG_SZ", "C:\Users\{username}\AppData\Local\Temp\csrvc" "GUID"="REG_SZ", "" "HDD_SerialNo"="REG_SZ", "" "InstalationDateTime"="REG_SZ", "2017-11-24 08:05:22 AM" "Install_ServiceProvider"="REG_SZ", "Instera" "Installation_IP"="REG_SZ", "" "IP"="REG_SZ", "" "IsMastered"="REG_SZ", "" "KC_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KF_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KL_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KM_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KT_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KU_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KU_URL"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "Last_IP"="REG_SZ", "" "Last_Seen"="REG_SZ", "2017-11-24 08:05:22 AM" "LeftBrnAd"="REG_SZ", "" "LocalDateTime"="REG_SZ", "" "Logo"="REG_SZ", "" "MAC"="REG_SZ", "08-00-27-75-02-97" "Manufacturer"="REG_SZ", "" "Message"="REG_SZ", "" "Model"="REG_SZ", "VirtualBox" "Name_OS"="REG_SZ", "Microsoft Windows 7 Ultimate " "PopUp_Act"="REG_SZ", "True" "PopUp_Color"="REG_SZ", "" "Price"="REG_SZ", "$25 USD" "Processor"="REG_SZ", "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" "RAM"="REG_SZ", "2GB" "Restarter"="REG_SZ", "" "RigthBrnAd"="REG_SZ", "" "ScreenShot"="REG_SZ", "" "SoftwareVersion"="REG_SZ", "3.3" "SysUsername"="REG_SZ", "{username}" "TaskKill"="REG_SZ", "" "TimeZone"="REG_SZ", "" "TollFreeNo"="REG_SZ", "" "TopBrnAd"="REG_SZ", "" "UID_Os"="REG_SZ", "" "Username"="REG_SZ", "khurpechi@gmail.com" "WasOffline"="REG_SZ", "False" "WindowsBrnAd"="REG_SZ", "" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\Current\Software\Microsoft\Windows\CurrentVersion\csrvc] "Adfly_Urls"="REG_SZ", "" "Banner_Act"="REG_SZ", "True" "BottumBrnAd"="REG_SZ", "" "Computer_Name"="REG_SZ", "{computername}" "Country"="REG_SZ", "" "Cversion"="REG_SZ", "" "Dversion"="REG_SZ", "" "FileLocation"="REG_SZ", "C:\Users\{username}\AppData\Local\Temp\csrvc" "GUID"="REG_SZ", "" "HDD_SerialNo"="REG_SZ", "" "InstalationDateTime"="REG_SZ", "2017-11-24 08:05:22 AM" "Install_ServiceProvider"="REG_SZ", "" "Installation_IP"="REG_SZ", "" "IP"="REG_SZ", "" "IsMastered"="REG_SZ", "" "KC_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KF_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KL_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KM_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KT_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KU_Code"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "KU_URL"="REG_SZ", "j8MNStZGQ9W6uSslKsLhxQ==" "Last_IP"="REG_SZ", "" "Last_Seen"="REG_SZ", "2017-11-24 08:05:22 AM" "LeftBrnAd"="REG_SZ", "" "LocalDateTime"="REG_SZ", "" "Logo"="REG_SZ", "" "MAC"="REG_SZ", "" "Manufacturer"="REG_SZ", "" "Message"="REG_SZ", "" "Model"="REG_SZ", "VirtualBox" "Name_OS"="REG_SZ", "Microsoft Windows 7 Ultimate " "PopUp_Act"="REG_SZ", "True" "PopUp_Color"="REG_SZ", "" "Price"="REG_SZ", "$25 USD" "Processor"="REG_SZ", "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" "RAM"="REG_SZ", "2GB" "Restarter"="REG_SZ", "" "RigthBrnAd"="REG_SZ", "" "ScreenShot"="REG_SZ", "" "SoftwareVersion"="REG_SZ", "3.3" "SysUsername"="REG_SZ", "{username}" "TaskKill"="REG_SZ", "" "TimeZone"="REG_SZ", "" "TollFreeNo"="REG_SZ", "" "TopBrnAd"="REG_SZ", "" "UID_Os"="REG_SZ", "" "Username"="REG_SZ", "khurpechi@gmail.com" "WasOffline"="REG_SZ", "False" "WindowsBrnAd"="REG_SZ", "" [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced] "DisabledHotkeys"="REG_SZ", "ER" [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION] "Troubleshoot.exe"="REG_DWORD", 11000 Malwarebytes scan log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/24/17 Scan Time: 3:33 PM Log File: 68e06c0d-d124-11e7-917c-080027750297.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.212 Update Package Version: 1.0.3339 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 335122 Threats Detected: 11 Threats Quarantined: 11 Time Elapsed: 4 min, 32 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 1 Rogue.TechSupportScam, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\csrvc, Quarantined, [387], [461936],1.0.3339 Registry Value: 0 (No malicious items detected) Registry Data: 1 Hijack.Shell.Gen.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|SHELL, Replaced, [15805], [291910],1.0.3339 Data Stream: 0 (No malicious items detected) Folder: 1 Rogue.TechSupportScam, C:\USERS\{username}\APPDATA\LOCAL\TEMP\CSRVC, Quarantined, [387], [461936],1.0.3339 File: 8 Rogue.TechSupportScam, C:\Users\{username}\AppData\Local\Temp\csrvc\BSOD.exe, Quarantined, [387], [461936],1.0.3339 Rogue.TechSupportScam, C:\Users\{username}\AppData\Local\Temp\csrvc\csrvc.exe, Quarantined, [387], [461936],1.0.3339 Rogue.TechSupportScam, C:\Users\{username}\AppData\Local\Temp\csrvc\csrvc.InstallLog, Quarantined, [387], [461936],1.0.3339 Rogue.TechSupportScam, C:\Users\{username}\AppData\Local\Temp\csrvc\csrvc.InstallState, Quarantined, [387], [461936],1.0.3339 Rogue.TechSupportScam, C:\Users\{username}\AppData\Local\Temp\csrvc\Proubleshoot.exe, Quarantined, [387], [461936],1.0.3339 Rogue.TechSupportScam, C:\Users\{username}\AppData\Local\Temp\csrvc\scshtrv.exe, Quarantined, [387], [461936],1.0.3339 Rogue.TechSupportScam, C:\$RECYCLE.BIN\S-1-5-21-.-.-.-1003\$ROV0SDP.EXE, Quarantined, [387], [461980],1.0.3339 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\TROUBLESHOOTER.EXE, Quarantined, [387], [461984],1.0.3339 Physical Sector: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat. We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  3. What is Medi Ads Pro? The Malwarebytes research team has determined that Medi Ads Pro is adware. These adware applications display advertisements not originating from the sites you are browsing. How do I know if my computer is affected by Medi Ads Pro? You may see these proxy settings: How did Medi Ads Pro get on my computer? Adware applications use different methods for distributing themselves. This particular one was installed by a bundler. How do I remove Medi Ads Pro? Our program Malwarebytes can detect and remove this potentially unwanted program. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of Medi Ads Pro? No, Malwarebytes removes Medi Ads Pro completely. How would the full version of Malwarebytes help protect me? We hope our application and this guide have helped you eradicate this adware. As you can see below the full version of Malwarebytes would have protected you against the Medi Ads Pro adware. It would have warned you before the adware could install itself, giving you a chance to stop it before it became too late. The web protection module also blocks the connections it tries to make: Technical details for experts Possible signs in FRST logs: (medipro.com) C:\Windows\{username}-pc\RuntimeBroker.exe (The Privoxy team - www.privoxy.org) C:\Windows\{username}-pc\oxy.exe ProxyEnable: [S-1-5-21-1350903546-318028887-1286703239-1003] => Proxy is enabled. ProxyServer: [S-1-5-21-1350903546-318028887-1286703239-1003] => 127.0.0.1:8118 ManualProxies: 1127.0.0.1:8118 R2 RuntimeBroker; C:\Windows\{username}-pc\RuntimeBroker.exe [574976 2017-11-09] (medipro.com) [File not signed] R2 Telephone; C:\Windows\{username}-pc\oxy.exe [373248 2016-01-22] (The Privoxy team - www.privoxy.org) [File not signed] C:\Windows\{username}-pc (Ads Medi Inc. ) C:\Users\{username}\Desktop\setup.exe (adsmedipro.com) C:\Users\{username}\Desktop\cross1467io.exe () C:\Windows\{username}-pc\mgwz.dll Changes made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Windows\{username}-pc Adds the file config.txt"="3/29/2016 4:52 AM, 407 bytes, A Adds the file default.action"="2/7/2016 7:40 PM, 21 bytes, A Adds the file default.filter"="10/11/2017 9:08 PM, 110 bytes, A Adds the file mgwz.dll"="1/22/2016 6:15 PM, 86528 bytes, A Adds the file oxy.exe"="1/22/2016 6:15 PM, 373248 bytes, A Adds the file oxy.log"="11/16/2017 8:49 AM, 0 bytes, A Adds the file RuntimeBroker.exe"="11/9/2017 7:50 PM, 574976 bytes, A Adds the file uninstall.bat"="9/10/2016 6:02 AM, 215 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{6019D1A7-E09F-4355-94DB-4A74F070BE40}] "uuid"="REG_SZ", "B390BC4A5c503b7" "Version"="REG_SZ", "1.04" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\RuntimeBroker] "Description"="REG_SZ", "Helps protect users from Runtime Errors" "DisplayName"="REG_SZ", "RuntimeBroker" "ErrorControl"="REG_DWORD", 1 "ImagePath"="REG_EXPAND_SZ, "C:\Windows\{username}-pc\RuntimeBroker.exe" "ObjectName"="REG_SZ", "LocalSystem" "Start"="REG_DWORD", 2 "Type"="REG_DWORD", 16 "WOW64"="REG_DWORD", 1 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Telephone] "Description"="REG_SZ", "Provides Telephony API (TAPI) support for programs that control telephony devices on the local computer and, through the LAN, on servers that are also running the service." "DisplayName"="REG_SZ", "Telephone" "ErrorControl"="REG_DWORD", 1 "ImagePath"="REG_EXPAND_SZ, "C:\Windows\{username}-pc\oxy.exe --service" "ObjectName"="REG_SZ", "LocalSystem" "Start"="REG_DWORD", 2 "Type"="REG_DWORD", 16 "WOW64"="REG_DWORD", 1 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings] "ProxyEnable REG_DWORD, 0 ==> REG_DWORD, 1 "ProxyServer"="REG_SZ", "127.0.0.1:8118" Malwarebytes log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/16/17 Scan Time: 9:17 AM Log File: a8374a4f-caa6-11e7-a0b3-080027750297.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.212 Update Package Version: 1.0.3269 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 333810 Threats Detected: 18 Threats Quarantined: 18 Time Elapsed: 2 min, 32 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 1 Adware.Privoxy, C:\WINDOWS\{computername}\OXY.EXE, Quarantined, [1488], [385808],1.0.3269 Module: 1 Adware.Privoxy, C:\WINDOWS\{computername}\OXY.EXE, Quarantined, [1488], [385808],1.0.3269 Registry Key: 4 PUM.Optional.ProxyHijacker, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Telephone, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\RuntimeBroker, Delete-on-Reboot, [8617], [-1],0.0.0 Adware.Privoxy, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TELEPHONE, Delete-on-Reboot, [1488], [385808],1.0.3269 Registry Value: 7 PUM.Optional.ProxyHijacker, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYSERVER, Delete-on-Reboot, [8617], [250493],1.0.3269 PUM.Optional.ProxyHijacker, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYSERVER, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Delete-on-Reboot, [8617], [-1],0.0.0 Adware.Privoxy, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TELEPHONE|IMAGEPATH, Delete-on-Reboot, [1488], [385808],1.0.3269 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 5 PUM.Optional.ProxyHijacker, C:\WINDOWS\{computername}\oxy.exe, Delete-on-Reboot, [8617], [-1],0.0.0 PUM.Optional.ProxyHijacker, C:\WINDOWS\{computername}\RuntimeBroker.exe, Delete-on-Reboot, [8617], [-1],0.0.0 Adware.Privoxy, C:\WINDOWS\{computername}\OXY.EXE, Delete-on-Reboot, [1488], [385808],1.0.3269 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\CROSS1467IO.EXE, Delete-on-Reboot, [387], [458358],1.0.3269 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\SETUP.EXE, Delete-on-Reboot, [387], [458366],1.0.3269 Physical Sector: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat. We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  4. What is WMPlayer TSS? The Malwarebytes research team has determined that WMPlayer TSS is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end. How do I know if my computer is affected by WMPlayer TSS? You will see this screen as soon as the file is executed: How did WMPlayer TSS get on my computer? Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a media player. How do I remove WMPlayer TSS? Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps. There are several options, but if a simple reboot does not fix the problem, the easiest method is to enter the password in the text field before the Activate Now button. Note that the password for the prompt is 8716098676542789. Once you succeed, screenlocker will disappear, at that point you can use Ctr-Alt-Del to access Taskmanager. If still active End the process called wmplayer.exe. Then use Taskmanager to Run explorer. Then continue with the instructions below. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of WMPlayer TSS? No, Malwarebytes removes WMPlayer TSS completely. How would the full version of Malwarebytes help protect me? We hope our application and this guide have helped you eradicate this hijacker. As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam. and the exploit protection module would have prevented the program from blocking your screen. Technical details for experts You may see these entries in FRST logs: (Microsoft) C:\Users\{username}\Desktop\wmplayer.exe Malwarebytes scan log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/17/17 Scan Time: 11:28 AM Log File: mbamWMPlayer.txt Administrator: Yes -Software Information- Version: 3.1.2.1733 Components Version: 1.0.160 Update Package Version: 1.0.2606 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 321549 Threats Detected: 3 Threats Quarantined: 3 Time Elapsed: 1 min, 31 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Enabled PUM: Enabled -Scan Details- Process: 1 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\WMPLAYER.EXE, Quarantined, [382], [426298],1.0.2606 Module: 1 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\WMPLAYER.EXE, Quarantined, [382], [426298],1.0.2606 Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 Rogue.TechSupportScam, C:\USERS\{username}\DESKTOP\WMPLAYER.EXE, Delete-on-Reboot, [382], [426298],1.0.2606 Physical Sector: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat. We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
  5. What is PCPrivacyProtect? The Malwarebytes research team has determined that PCPrivacyProtect is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end. How do I know if my computer is affected by PCPrivacyProtect? You will see this screen shortly after the file is executed: and you may see these screens during the course of operations: How did PCPrivacyProtect get on my computer? Tech Support Scammers use different methods for distributing themselves. This particular one was bundled with other software. How do I remove PCPrivacyProtect? Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of PCPrivacyProtect? No, Malwarebytes removes PCPrivacyProtect completely. How would the full version of Malwarebytes help protect me? We hope our application and this guide have helped you eradicate this hijacker. As you can see below the full version of Malwarebytes would have protected you against the Tech Support Scam. Technical details for experts You may see these entries in FRST logs: (Fraudscore) C:\Users\{username}\Downloads\PCPrivacyProtect.exe C:\Users\{username}\Downloads\PCPrivacyProtect.FRA C:\Users\{username}\Downloads\PCPrivacyProtect.json Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- In the existing folder C:\Users\{username}\Downloads Adds the file PCPrivacyProtect.FRA"="8/25/2017 11:48 AM, 696992 bytes, A Adds the file PCPrivacyProtect.json"="8/25/2017 11:48 AM, 499 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_CURRENT_USER\Software\Fraudscore\PC Privacy Protect] "cnt"="REG_DWORD", 1 "scan"="REG_BINARY, .... Malwarebytes scan log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/25/17 Scan Time: 11:55 AM Log File: 879405dc-897b-11e7-af31-080027750297.json Administrator: Yes -Software Information- Version: 3.2.2.2018 Components Version: 1.0.186 Update Package Version: 1.0.2656 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 316903 Threats Detected: 4 Threats Quarantined: 4 Time Elapsed: 3 min, 32 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 1 Rogue.TechSupportScam, C:\USERS\{username}\DOWNLOADS\PCPRIVACYPROTECT.EXE, Quarantined, [383], [427956],1.0.2656 Module: 1 Rogue.TechSupportScam, C:\USERS\{username}\DOWNLOADS\PCPRIVACYPROTECT.EXE, Quarantined, [383], [427956],1.0.2656 Registry Key: 1 Rogue.TechSupportScam, HKCU\SOFTWARE\FRAUDSCORE\PC Privacy Protect, Delete-on-Reboot, [383], [427957],1.0.2656 Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 Rogue.TechSupportScam, C:\USERS\{username}\DOWNLOADS\PCPRIVACYPROTECT.EXE, Delete-on-Reboot, [383], [427956],1.0.2656 Physical Sector: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat. We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
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