Search the Community
Showing results for tags 'right-click scan'.
Hi. I joined this forum so I could tell you guys what you seem to already know...this bug in the new version 3 is still not resolved. I have used MB for many years and recommended it highly to my friends and relatives. Never had a problem like this. I'm so used to checking *every* file that I download that this is really beginning to become more than a little irritant. I can't recall exactly when I upgraded to 3, but my sense is maybe around January. Anyway, it was early this year. So now it's June 2 and I'm surprised that I still can't check every file I download. I'm sure you guys are busy over there at MB, but it would be really great if you guys could sort this one out! Thanks!
1. Brief description of the issue. When I right-click any file to scan it with MWB 18.104.22.1689, I get the message seen in the screenshot every time. 2. Any screenshot(s) of error messages ... Attached 3. If the system crashed, ... No. I can close the error message and everything's fine. Scheduled scans or "Scan Now" requests (from the main interface) work fine. 4. Operating System Details Windows 7 Professional SP 1 x64. It generally works fine, and - by the way - I can do a right-click scan with my Norton Internet Security v. 22.214.171.124 just fine. 5. Details on how you encountered the bug and any steps that can be taken to reproduce it. See number 1. 6. Do you get the same result more than once if you follow the same steps? Yes, I get the error message every time. 7. A copy of the contents of C:\ProgramData\Malwarebytes\MBAMService\logs in a ZIP file. Attached. Thank you for your help. P.S. Is there any way to reset the "Scan Detections" line on the Dashboard back to 0? Thanks. logs.zip