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Found 3 results

  1. How do I restore these colored files files? . Deleted: C:\Windows\System32\\SSL Deleted: C:\Windows\SysWOW64\\SSL Deleted: C:\rei Deleted: C:\QQPCMgr Deleted: C:\Users\User\Documents\QQPCMgr Deleted: C:\Users\User\AppData\LocalLow\xfin_portal Deleted: C:\Users\All Users\Documents\Downloaded Installers Deleted: C:\Users\Public\Documents\Downloaded Installers Deleted: C:\ProgramData\Tencent Deleted: C:\ProgramData\Application Data\Tencent Deleted: C:\Windows\System32\config\systemprofile\AppData\Roaming\Tencent Deleted: C:\Program Files (x86)\Tencent Deleted: C:\Program Files (x86)\Common Files\Tencent Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Tencent Deleted: C:\Users\All Users\Tencent Deleted: C:\Users\All Users\Documents\Tencent Deleted: C:\Users\Public\Documents\Tencent Deleted: C:\Users\User\AppData\Local\Tencent Deleted: C:\Users\User\AppData\LocalLow\Tencent Deleted: C:\Users\User\AppData\Roaming\Tencent Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\腾讯软件 Deleted: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\腾讯软件 Deleted: C:\Program Data\Byte Fence Deleted: C:\ProgramData\Application Data\ByteFence Deleted: C:\Program Files\ByteFence Deleted: C:\Users\All Users\ByteFence Deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ByteFence Anti-Malware Deleted: C:\Program Files (x86)\SoftUpgrade Deleted: C:\Users\User\Documents\Smart PC Cleaner Deleted: C:\ProgramData\aa36c262-1a67-0 Deleted: C:\ProgramData\aa36c262-2c13-1 ***** [ Files ] ***** Deleted: C:\Users\User\Downloads\TOTALAV.EXE Deleted: C:\Users\User\Downloads\DRIVERUPDATE-SETUP.EXE
  2. I hold a lifetime license and am running Malwarebytes version 3.3.1.2183. I have listed under exclusions a top level folder that holds all of my files to another virus scan program. Even though Malwarebytes should be recognizing this excluded folder, its sub-folders and all related files when performing scans it still seems to quarantine various files within this folder. When I try to restore them it gives me an error message telling me that it is unable to restore one or more of the files and that access is denied. I get this message regardless of trying to restore 1 file or doing a restore of all quarantined files. Can anyone provide me with a reason for this and a workaround that will restore these files and get Malwarebytes to recognize the folder I have listed within the exclusions field?
  3. A file has been quarantined that needs to be restored. When I attempt to restore it I get the error messag: "Unable to restore on or more quarantined items: Access Denied" I have administrator rights so I am not sure why I cannot do this. My computer is on a network and the item quarantined was taken from the server.
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