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Found 23 results

  1. Im experiecing the same issue, after every definitions updates (hourly) malwarebytes request a computer restart. Version: 4.1.2.73 Update Package: 1.0.26739
  2. hi guys i cant seen to remove this adware from my computer.I deleted both using malwarebyte and Manually but still it pop out each time is scan under memory section can anyone fix it ? i tried restarting still the same.Although i dont have and ad pop out of no where but still hate to see that thing any help will be great thx update: weirdly if i deleted the preference file by my self while chrome running the threat stop appearing however if i relaunch chrome again the problem persist
  3. A few of my computers seem to all bluescreen and restart all at the same time at different times throughout the day. I ran malwarebytes and it detected something (in the title). It quarantined and then I deleted the offending thing, however, it starts doing it again and then a malwarebytes scan picks it up again. Anyone have any insight on this?
  4. I am a Malwarebytes Premium customer. I am using AdwCleaner 7.0.6.0 on Windows 10. I run a scan. It identifies several PUP.Optional.Legacy items. I check one of particular concern and hit Clean. It gives me a dialog that says, "All processes will be closed - Please save your current work if any." This is absolutely what I do not want. I have several projects underway, involving hours of work. I cannot shut them down now. Unfortunately, the dialog does not provide a "No" option, nor a "Remind me in 4 hours" option," so I click the X in the upper right corner to kill that dialog. The PUP is not important -- I can return to this AdwCleaner thing later. Unfortunately, the dialog will not accept No for an answer. The X in the upper right corner does not function as that X normally does: it does not prevent the task from proceeding. Instead, shutdown proceeds, I lose those hours of work, and everything I was doing is converted into a complete mess -- just as if I had clicked OK. I had forgotten why I never used AdwCleaner. Now I remembered that something like this had happened a year or two earlier. They got me that time, too. We all think that our own perspective is most important. I am humbly reminded that all those hours of work I lost, thank to this bug (or should I say "feature") in AdwCleaner, are trivial in the grand scheme of life and eternity. I can only hope that the AdwCleaner programmer will discover comparable humility, when considering whether his/her creation deserves the priority of canceling out hours' worth of work, when the user expressly indicates otherwise.
  5. I downloaded and ran Malwarebytes last week. The original reason was to scan an infected HDD from another PC, connected via USB. Six viruses were found. Fine, to this point. I then set up a scheduled scan of my C drive to run every night. It found 93 PUPs, apparently all dealing with the Chrome browser. No big deal, I thought. After putting the found files in quarantine. I restarted. This is where my problems started. The Windows 10 OS would not start. Instead Automatic Repair ran and indicated there were problems with the PC. Standard message. I tried letting the system repair the problem but it couldn't. I tried booting into Safe Mode but it instead cycled through Auto Repair with the same result. I disabled Auto Repair but it then stopped as before saying my PC had problems. There were 3 options involving Safe Mode. I tried them all to no avail. I can open a command prompt and see my C drive and the Program Files folder but I'm unsure what to do next. Is there a way to unquarantine those files?
  6. I have a message: "Mawarebytes: Mawarebytes quarantined. A restart is required." My computer has been restarted and shut down. But the message never goes away. I went in to the system in the Clear Quarantine. No change. could this be a sneaky malware attack?!?
  7. Please help me. I use malwarebytes and after i check for virus I quarantine it and delete some potentially unwanted program and I restart my computer, after that all my computer document, in document,download files, picture ALL IS GONE and the virus is keep directing my browser startup to launchpage site. I check the malwarebytes once again and the quarantine files is still there and I tried to get it back and the document files is still gone and now its empty, I tried to recover it. PLEASE HELP ME
  8. I have a computer running Windows 10 that I just did a scan and removal using malwarebytes. After the restart when I try to log in I am logged into a temporary account where I can't change any files or anything like that. There is a notification that reads: We can't sign you into your account This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost. I have tried signing out then in several times with the same result. I have also tried restoring the files that malwarebytes has removed with no effect. Any help with fixing this would be greatly appreciated.
  9. I need to write specific instructions for version 2.2.1.1043 for a beginner and I'd like to be sure I understand the online manual correctly. (I haven't removed malware in a long time.) If objects are found, which are selected for removal by default, does the restart prompt come up after you click "Remove Selected" or do you need to click "Finish". Thanks.
  10. I've installed the latest Anti-Ransomware Beta and no problems getting the protection active. But ever since installing it have very often trouble signing into Windows after a reboot/restart. When this happens, either the screen turns black after signing in and stays that way or I get a message that I'm signed out of Windows because of problems. So, then every time those problems happen I either need to push the power button in the former case since nothing else is working or do a restart in the latter case. For now I have uninstalled it and have no more those problems, but miss very much the protection. What can be done to get this annoyance fixed since I'm very interested in Anti-Ransomware.
  11. Going to try and make this short and simple since you all logged me out before I was able to submit the last ticket I took 20 minutes typing up and getting information for, thank you. I have all 200+ devices rebooting on me, some of them are Servers serving 30,000 people. This is what is below in my Event viewer. I cannot find any setting in policies/settings of the MGMT console of our Endpoint Security product that allows the client to reboot. The process mbae-setup-1.08.2.2572.exe has initiated the restart of computer DTPFO3 on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Unplanned) Reason Code: 0x0 Shutdown Type: restart Comment: The only thing I can think of is what is below(from the Edit Policy > Anti-Exploit tab), and I sincerely hope this isn't the cause because this makes no mention of a reboot/restart, yet nonchalantly ties in with the System log saying Anti-Exploit is what rebooted the computers. I need help determining what to do to make sure your Product doesn't reboot my devices without authorization. Also, your logging needs to be better because your product makes absolutely no mention of it anywhere in your product, and sometimes reboots the PCs using wininit.exe instead. So.....sort of sounds like Malware not A-M when you think about it, rebooting PCs with hardly a trace. Thank your for wasting my evening by the way. Your admin guide make no mention or restart either for this setting, assuming this is the setting that is causing it.
  12. Running WIndows 10 pro, fully updated, Usually, at the end of the day I hibernate. Whenever I do a restart, Malware Anti-Ransomware stops working, "Start protection" or "fix now" does not work. zip files attached. Malwarebytes Anti-Ransomware.zip logs.zip
  13. I Stopped MBAE using the interface in order to do a system restore, the system restore had failed and recommended stopping all anti-virus software (I have a few including MWBA), when I went to restart it after successfully performing the system restore the restart button was grayed out. Now MBAE loads but informs me it is stopped each time I start my computer and I cannot restart protection via the standard interface.
  14. Hi there and Thanks for providing this software. I have the following issue to report: After installing 0.9.14 with Admin rights, I wanted to switch over to a user profile. Unfortunately, that didn't work out in so far, as I was informed by windows, that my "desktop is prepared" (in german though, I don't know the applicable wording in english versions) and prompted to what seemed to be a "guest" account or something of that sort. The good news is though, that after a restart, I was able to access the user again. Anyway, the profile switch (to the Admin-account this time) still failed. As before, reboot reenabled access. Is this a known issue? Will it be "repaired", when I remove the software from my system? Will it corrupt any system in any way? Thanks for support and BRGDS, MB
  15. Hey guys. It seems that I can't restore the items I marked for deletion. Here's the entire list.123.txt The only one that I still want to remove is Wajam. I'm not sure if anything else needs to be removed. I haven't restarted my computer or set up a backup yet. I thought maybe updating the computer to Windows 10 would solve the problem. What should I do?
  16. Well ... hello there, Malwarers ... I was wondering if anyone here could tell me what the freak has happened to my computer that caused my Windows 10 to not startup properly anymore? This morning I'd received a prompt of some kind from Malwarebytes regarding some rootkit scan feature that if I were to get it, I must first restart. So, I did. Turns out, this is bloody well the worst decision I've ever made because when my computer did start back up ... it just loaded into its Automatic Repair module which had nothing that would work for my computer expect the Reset PC option (which has deleted a NUMBER of valuable files (and no, I do not care to read any 'well, you should've backed them up' bullcrap, so please and thank you, withhold that nonsense)). A part of me feels like I should take on the mentality of 'Malwarebytes caused this, so I'm no longer going to use it' ... but that doesn't fit my style. In all ado, could someone here please tell me what is the cause of this and if it was maybe in fact inevitable? Many thanks for any help and/or info, ~ JBJblaze
  17. Hi there! Im a first-timer on these forums, so I apologize if I'm sort of naïve to the workings around here. But to get to my problem, I've recently came across a two-fer of problems on this computer. It started with what I believe is adware, and I'm still having issues removing it despite trying MalwareBytes, and many other antiviruses as well as rootkit killers(?). I'm not too worried about that right now, as I have another problem that has wreaked havoc and barely lets me use my computer for more than 10 minutes at a time. It doesn't seem to have any correlation with certain programs, but I keep getting an error message that says "Plug and Play/DCOM service has terminated unexpectedly and must now restart." or something along those lines. Sometimes it wont give me a reason and it just says "Windows will shut down in 1 minute" and it will proceed to restart. It can happen immediately when I log onto my computer up to an hour or so after I've logged in and I've been going about my business, but there's no doubt it will happen multiple times in a day no matter what I do or when it happens. It usually happens every 10 minutes. Is there any way to fix this? I use my computer for work so I can't let this keep happening, and I'm not about to reformat it just yet. Thanks in advance for any advice or fixes!
  18. Hey guys! I'm a bit new here and this will hopefully not be my only post, but i believe i have a nasty rootkit of some sort which is causing my computer to restart for some reasons. Just recently, i got minimized during a game of PAYDAY 2 from a message from windows that looked a bit like this Now, the first thing i did was Windows Key + R and typed shutdown -a to prevent the shutdown from happening, but at this point strange things were happening. I couldn't open progams up, such as Event Viewer and various things. The error i would get would seem that the shortcut to that program was corrupt or the file location no longer existed, which at this moment i knew something was going on. So, i exited PAYDAY 2, restarted my computer and googled around a bit. Apparently, i found this tool called "RogueKiller" in which i used and have a log of what it detected.(I will post this log on my next post) Also, this isn't the only time Windows will shutdown. Sometimes i will get errors about Plug and Play unexpectedly terminating and the same with the DCOM server. Please try not to consider reformatting, as i have lost the essentials to reformat my hard drive and this is a custom built computer! Only suggest when everything else has failed!!
  19. Hello, Malwarebytes! I have been having trouble in the recent days shortly after downloading Unity Web Player.(Which has been thoroughly removed from my computer) Every now and then i will get errors that Windows has to restart due to Plug and Play, The DCOM server, or the power service being terminated unexpectedly, But sometimes, i will get a shutdown error saying: "Windows will shutdown in 1 minute." With the title of "You are about to be logged off". I did the normal things, like stopping the shutdown with shutdown -a, but at this point my computer seems to act as if i had a fake antivirus. I can't open anything up besides Firefox, but when i do try to open them up it seems that the file location doesn't exist, or just that the shortcut is corrupted. Opening explorer.exe (the file thing right next to the start button) doesn't allow me to. What do i do? This is getting kind of annoying, as it's hard to do anything time-consuming. Please HELP!!
  20. Hi there, I keep finding that when I restart my computer (I normally just put it into sleep mode), my MBAM Pro switches off the malicious website blocking and I can't switch it back on unless I completely exit MBAM and restart it again, then I am able to reactivate the full protection. If I don't do a full restart of MBAM, checking the box for blocking does nothing. I am using Windows XP SP3 Can you offer any suggestions please? Thank you
  21. Hello, I have an IBM MT-M 8184 and I've recently stumbled across a warning telling me that I had to run a chkdsk due to a file, not having a clue what this file was or how to run a chkdsk, I went to the Microsoft website, it told me to run chkdsk using run, cmd, /chkdsk blah blah blah. After typing 'Y' when it says "Do you want to reschedule?", I was told to restart my computer, now I have the feeling that the files that were corrupted and deleted by that chkdsk run were essential to start my computer, as I no longer can, all I can remember is that the file was in c:/users/(insert username here)/Documents and Settings/ and inside this there was a hidden folder which I had to use a 'Search' to find, you know, the thing with the inspector dog. I am running a Windows XP Pro OS. Details on the restart: When I restart, after showing all my specs for a split second (like it usually does) my screen goes completely black (like it usually does) and I'm waiting for my mouse to appear and show the log-on screen, but neither of those things happen, the screen stays black and my computer stays in the 'reading' process as I can hear that my CPU is running pretty hard (my tower makes a vacuum cleaner noise, as when it does when it is lagging a lot etc). In case you're asking, I have tried to do the last known good config and the same thing happens, I have also tried to run on all safe mode options including Safe Mode, Safe Mode with Command Prompt and Safe Mode with Networking. These 3 modes' start-ups were a bit different though, they froze on the screen where it is loading all the files on the screen, the last file I get to see on my screen is from my antivirus, which is the Free version of AVG. I have not yet tried the 'Reboot' option feeling a queasiness that I shouldn't do something else which I knew absolutely nothing about. Is there some way I can fix the start up, because it seems that I won't be restoring the deleted files during the chkdsk if I cannot start my computer to begin with. I have had my computer on for a few hours before and the screen is still black. I've also waited a few days as this has happened before but the next day I could start it again without any problems, but this time it doesn't seem to be as easy. If it helps, I have had a notice that my Windows wasn't genuine for a few months now, which has taken away my wallpaper and placed a black screen with a blue box on the bottom right corner telling me that I need to obtain a legit version of Windows, which is rather strange since my version is completely genuine, and I have installed the OS to other computers and they haven't had any problems. I hope to receive help soon as I am using my sister's laptop without consent, and if she found out, she would infact kill me. I also am trying to avoid getting a whole new computer even though mine is outdated since I don't want to raid my family's wallet since I lack a job, also a big part of why having my own computer is a necessity. I hope to receive help soon. Thanks guys.
  22. Hello all. My sis inlaws laptop was restarting and performing system repair with random BSODs thrown in. Ran some scans using malwarebytes found 4 trojans. I got rid of 3 via malwarebytes now im stuck with one that is apparently disguised as svchost.exe. I ran DDS and have included the logs aswell as the last malwarebytes log. Thanks in advance for any help or insight. DDS.txt Attach.txt mbam-log-2012-10-02 (00-36-26).txt
  23. Hello, a couple of minutes ago, I did a scan with Malwarebytes. It detected 5 problems. After the scan, the program said it needed to reboot the computer in order to finish removing the infected files or something like that. So I restarted it, and I noticed that start up was going a bit slower than usual. After the "welcome" screen, my computer loaded only the taskbar at the bottom of the screen, but I cannot see the icons that are supposed to be on the desktop! After a few minutes, there was an error message from Malwarebytes. I think it said something like "action could not be completed" and that is all I remember. I tried to use system restore but there are no restore points. I think I deleted those though. Please! I need help! I am using Windows Vista.
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