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Showing results for tags 'renewal'.
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My friend has a licensed version 3 of Malwarebytes on his desktop PC. It comes up for automatic renewal in Jan 2019. He also has a laptop with the free version installed and would like to purchase a license for it as well in January. How would he go about this and obtain the discounted price of $32.50 per computer ($64.99 for two computers) shown on the Malwarebytes website?
This may be a slightly old topic, but it's also relevant to me, because the exact same thing has happened to me. I recieved the "We were unable to renew your subscription..." with an "update payment information" link. I first saw this on May 26th, and I changed my payment to Paypal, nothing happened and the issue was still there on the 28th. At that point, I changed my payment info to a credit card I know is good and regularly use. I also sent in a trouble ticket about this issue. It's now a day and a half later, and no payment has been made and I have recieved no response for my trouble ticket. I'd *really* like to get this resolved.
I just purchased a 2-year license for 2 devices.The first time I purchased a license was last year (2 1-year licenses) and dealt with Cleverbridge. Now I have to deal with Avangate. Here are 2 screenshots which apparently contradict each other. So my account on the software shows auto renewal as not turned off, and my.malwarebytes account shows auto renewal as turned off. Does anyone know which is correct or how I can resolve this?