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My friend has a licensed version 3 of Malwarebytes on his desktop PC. It comes up for automatic renewal in Jan 2019. He also has a laptop with the free version installed and would like to purchase a license for it as well in January. How would he go about this and obtain the discounted price of $32.50 per computer ($64.99 for two computers) shown on the Malwarebytes website?
This may be a slightly old topic, but it's also relevant to me, because the exact same thing has happened to me. I recieved the "We were unable to renew your subscription..." with an "update payment information" link. I first saw this on May 26th, and I changed my payment to Paypal, nothing happened and the issue was still there on the 28th. At that point, I changed my payment info to a credit card I know is good and regularly use. I also sent in a trouble ticket about this issue. It's now a day and a half later, and no payment has been made and I have recieved no response for my trouble ticket. I'd *really* like to get this resolved.