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Found 14 results

  1. when i run maleware bytes it removes my antivirus could anyone tell me how i can stop this as im happy with the anti virus i use totalAV
  2. I have used MalwareBytes for years, I am even an Affiliate (1967). Today I noticed that my product (Premium) was uninstalled. I attempted to run using the Start, RUN command and MBAM to get started. Nothing. Not listed in Programs either. Desktop shortcut, Gone! I downloaded the Free Version and it picked up my licence and upgraded by free version to Premium. It needed to be updated, The last scan report is from August. I know for a fact this was running properly last week. Can anyone provide an explanation? Thanks, MH
  3. Hello All, My MB program was removed/uninstall/disappear itself. (move failed or error code 183) I was helped by a support agent from Malwarebytes and suggested below instructions. I hope this will help other to resolve the issue at earliest without waiting for late response due to high support demands. As there was an update and some users faced the issue on it. To install updates program needs to uninstall existing version and then after reboot, it install the latest one. But due to some technical issue, it was not happening thus the program was disappearing. This is
  4. as soon my subscription was renewed it removed my maintenance program WINASO I proceeded to enter the program in the exclusion list but it will not let it reload only started removal upon renewing subscription and program updated had program downloaded from direct webpage from WINASO ....attached file malware.txt
  5. Hello, I have purchased Malware Premium, installed it and activated the license. in june 2017. Version 3.2.2. It happens for the fourth time now that the program disapears from my desktop. I have Windows 10. It's very anoying and it cost me a lot of time to re-install the program again and again. What is going on and how can I prevent this?
  6. Hello. I recently downloaded a file because I was stupid and got ratted. They bought stuff using my paypal. Good thing I canceled my credit card and refunded the payments. I reformated my whole computer but it said some personal files were not deleted. I scanned and couldn't find anything, right when I thought I was clean my PC shutdown. Help?! FRST.txt Addition.txt
  7. My Photoshop.exe file was just quarantined. Here is the report. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 6/5/17 Protection Event Time: 2:23 PM Logfile: Administrator: Yes -Software Information- Version: 3.0.6.1469 Components Version: 1.0.103 Update Package Version: 1.0.2090 License: Premium -System Information- OS: Windows 10 CPU: x64 File System: NTFS User: System -Ransomware Details- File: 1 Malware.Ransom.Agent.Generic, C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe, Quarantined, [0],
  8. As a photographer the last thing I ever thought would happen would be my copy of Malwarebytes 3.0 misidentify and remove a copy of Photoshop.exe from my computer thinking it was ransomware.. I have not rebooted hoping that there is a way to get the file back and working. Can anyone help me?
  9. In the Malwarebytes Management Console I have a good amount of clients highlighted in red. After performing quick scans, they remain red. I have checked the policy and it indicates that for PUP, PUM and P2P are all set to "show in results list and check for removal." Why aren't the threats being removed? Do I have to do a full scan? Do I have to go to each client and delete these manually?
  10. I'm worried something is wrong with my computer please help me. I am unable to remove a deleted Administrator accounts temp folder. A white box that pops up after everything is loaded what when computer is shutdown Firefox high procces useage while sitting on bing search webpage Longer then avg startup times Thanks for looking. FRST.txt Addition.txt
  11. Thank you Malwarebytes for saving my computer! It removed over 50 items my Microsoft Security Essentials missed. Most of them were PUPs, but that doesn't stop me from thanking you. I even removed 2 pieces of spyware and a trojan that Microsoft Security Essentials missed! Thank you so much. Ever since my first scan with Malwarebytes, I have been using it every day without a problem.
  12. I Removed 35 infections based from the Rightsurf adware and i thought it was gone. But now, it just advertised "RazerComms" to me again, even though Rightsurf IS no longer in the task manager. I then looked for "RazerComms" and found the files, but cant delete them because of "no longer in C:\Users\richard\Appdata\local\chrome\user data\default\web aplications\www.razerzone.com\http_80 It just advertised so something is still going on. I really need help. Thanks.
  13. Windows Vista 64 bit | 4GB of RAM | AMD Athlon™ 7750 Dual Core Processor 2.71 GHz | My PC started getting slower 4 months ago, and programs were being downloaded by themselves. thought my brother downloaded them, so I didn't do anything. When I asked him and he said "no", I immediately downloaded MalwareBytes (Free Version). So I scanned and there was about 450 infections, and about 96% of it was "pup.mywebsearch", the rest were Trojans and adware. I removed them,and when I restarted the computer it got WAYY WORSE, even a right click took forever to load. Then, Windows Explorer wasnt resp
  14. This is going to be a mouthfull, so a million thank-you's before hand. I'm working on a shared computer my office. I come in after several days off to find that the computer has a fake antivirus program. I don't know who downloaded it or from where. I run Malwarebytes Antimalware and Superantispyware as my protection programs. I was unable to update due to the fake antivurus, so I restarted in safe mode and ran some scans there. I ran a scan for both Malwarebytes and Superantispyware and this is what I found (Note to readers: The logs say "No Action Taken" becuase I saved the logfile before I
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