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Found 6 results

  1. long story I just got a extortion email from someone who offered me proof that he had hacked my system by providing me an actual old password and asking for $2000 in bitcoin or he would send obscene pictures to everyone in my contacts. I went to check my malwarebytes and to see if realtime was shut off and could not open the application. I follow the instructions for a clean removal, then the reinstall launched after a boot but the license key was not reinstalled and now I am on the 14 day trial. I also had a problem loging into to this forum with what I thought was my id herb@herbschmoll.com but seemed to be sucessful changing it to hschmoll which one is correct. How do I get my license key
  2. The Malwarebytes that was installed was not working. When I clicked the program icon was told .idd missing and suggested re-installing the program. When I tried to re-install I am getting an error message saying file already exists. The old Malwarebytes has been removed, at least it is no longer in the programs list. I have run a FRST and attach the mb-check results mb-check-results.txt
  3. How should SCCM detect that Anti-Malware is installed? We used the default setting to look for the MSI Product code, but found that devices that have had the client uninstalled, still have that code. So they don't get the program reinstalled. What is the preferred way to detect that Malware Bytes is not installed?
  4. Hi! I bought licence key on g2a.com and reinstalled my old win7 to new shiny win10 and when trying register program throws dialog windows with maximum licence been achieved! Right I bought 1 computer licence, but this is same computer. How can I change it to my new system. When I'm loggin to my Malwarebytes account there is writen that I have no licence registered. What shoud I do? Demend money back or if I proof transaction with reseller - registration will be completed. Rafal
  5. I was having the same issue a lot of people have had lately with web protection turning itself off and refusing to turn it back on. I followed instructions to run the clean but when I hit yes to reinstall, it popped up that the install had failed and that I should contact Malwarebytes and include the results. I'm a safe browser in terms of the websites I usually end up on, but I have been using Malwarebytes for years and I'm quite anxious to be sitting here using my PC with only the Windows Defender doing anything. mb-clean-results.txt
  6. I have had MB3/Win 10 64 bit, installed and running on my Asus g73jh since November, no problems until last Saturday (1-27). I had a Windows 10 freeze up. It took a couple RESTORE attempts and 5 or 6 reboots/shutdowns to stabilize the system. In the meantime, Malwarebytes 3 suddenly became inaccessible, no matter how I approached it. Desktop icon/tray icon didn't respond, going into Programs and launching there --- nope. Windows Defender showed that attention was needed regarding MB3. After scouring the forums, I finally decided to try an Uninstall-Install. Now I cannot download and reinstall MB3 at all, even after running MB Clean. Every time I tried opening "mb3-setup-consumer-x.x.x.xxxx.exe after, however, each time I receive the error message "ShellExecuteEx failed; Code 2147746132. Class not registered." I was able to unzip an Windows-mb-installer and get it to run....for a few seconds before I got this error message: Class not registered, ClassID {00021401-0000-0000-C000-000000000046} I am about at the point where I say screw it and reformat with clean install of Windows and piece together the apps, like Civ V, GoPanda2, etc. Do you have any suggested fixes that I haven't tried. I am in no way a power user. Thanks.
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