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Found 11 results

  1. long story I just got a extortion email from someone who offered me proof that he had hacked my system by providing me an actual old password and asking for $2000 in bitcoin or he would send obscene pictures to everyone in my contacts. I went to check my malwarebytes and to see if realtime was shut off and could not open the application. I follow the instructions for a clean removal, then the reinstall launched after a boot but the license key was not reinstalled and now I am on the 14 day trial. I also had a problem loging into to this forum with what I thought was my id herb@herbschmoll.com but seemed to be sucessful changing it to hschmoll which one is correct. How do I get my license key
  2. The Malwarebytes that was installed was not working. When I clicked the program icon was told .idd missing and suggested re-installing the program. When I tried to re-install I am getting an error message saying file already exists. The old Malwarebytes has been removed, at least it is no longer in the programs list. I have run a FRST and attach the mb-check results mb-check-results.txt
  3. How should SCCM detect that Anti-Malware is installed? We used the default setting to look for the MSI Product code, but found that devices that have had the client uninstalled, still have that code. So they don't get the program reinstalled. What is the preferred way to detect that Malware Bytes is not installed?
  4. Hi! I bought licence key on g2a.com and reinstalled my old win7 to new shiny win10 and when trying register program throws dialog windows with maximum licence been achieved! Right I bought 1 computer licence, but this is same computer. How can I change it to my new system. When I'm loggin to my Malwarebytes account there is writen that I have no licence registered. What shoud I do? Demend money back or if I proof transaction with reseller - registration will be completed. Rafal
  5. I was having the same issue a lot of people have had lately with web protection turning itself off and refusing to turn it back on. I followed instructions to run the clean but when I hit yes to reinstall, it popped up that the install had failed and that I should contact Malwarebytes and include the results. I'm a safe browser in terms of the websites I usually end up on, but I have been using Malwarebytes for years and I'm quite anxious to be sitting here using my PC with only the Windows Defender doing anything. mb-clean-results.txt
  6. I have had MB3/Win 10 64 bit, installed and running on my Asus g73jh since November, no problems until last Saturday (1-27). I had a Windows 10 freeze up. It took a couple RESTORE attempts and 5 or 6 reboots/shutdowns to stabilize the system. In the meantime, Malwarebytes 3 suddenly became inaccessible, no matter how I approached it. Desktop icon/tray icon didn't respond, going into Programs and launching there --- nope. Windows Defender showed that attention was needed regarding MB3. After scouring the forums, I finally decided to try an Uninstall-Install. Now I cannot download and reinstall MB3 at all, even after running MB Clean. Every time I tried opening "mb3-setup-consumer-x.x.x.xxxx.exe after, however, each time I receive the error message "ShellExecuteEx failed; Code 2147746132. Class not registered." I was able to unzip an Windows-mb-installer and get it to run....for a few seconds before I got this error message: Class not registered, ClassID {00021401-0000-0000-C000-000000000046} I am about at the point where I say screw it and reformat with clean install of Windows and piece together the apps, like Civ V, GoPanda2, etc. Do you have any suggested fixes that I haven't tried. I am in no way a power user. Thanks.
  7. My wife's hard drive took a dive and I've reinstalled windows 7 and malwarebytes. However, when we type in my key, it says to many uses. It's just my PC and hers, but this is a fresh windows install on a new HD for her. I have not yet reactivated her windows if that matters. I was going to wait until after xmas just in case I need to call MS (I think we do now, right) since its a new HD.
  8. Hello to everybody, I'm a Lenovo laptop user with Wndows 10 having issues with Malwarebytes (which hasn't been terrible, to be honest) I have a couple issues I would like to find solutions to: The constant pop-up feed at the bottom right hand corner of the screen is a reaction to 'coinhive.com', which I read somewhere had to do with some cryptocurrency strategy (for interacting with users, or potential users) Is there any way to get rid of this? More importantly, I am told at regular intervals that I must upgrade Malwarebytes, and after going through the steps to do this, the install-loading box freezes and I have to do force it to close. What can I do about this, as I believe the out of date version is not working as well as it once did. The only reliable option as I see it is to cancel my account and be done with it. (In which case, can you recommend an alternative to Malwarebytes?) Thanks in advance for your help! J
  9. I have Malwarebytes premium running on my PC, its version 3.0.5 Any time I try to run a scan it cancels out after a few seconds. I've tried exporting the scan, deleting the reports, restarting the program, restarting the computer and that doesnt fix it. I have tried to uninstall and reinstall the program, but my downloads folder freezes whenever i try to run the installation program I've attached my most recent scan *edit - i put the actual text in now I am not tech savy so please let me know if you need other information. Thanks for looking! malwarescan.txt
  10. Following recurring messages re real-time protection deactivation, I used MB-Clean to uninstall Malwarebytes 3. On reboot, I now get a download failure message. Log file is attaced. mb-clean-results.txt
  11. I've sent on oct 20th a support ticket 2107268 without reply until today. 5 days without reply? At least one automatic message "we are working on it". I had the software installed on windows 7. I've formatted the pc and installed windows 10. When I tried to activate the license a message informing that the number of activation were reached. I have just installed once before on windows 7. What can I do to activate the product? I have 546 days remaining. The Reference number is 111137934.
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