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Found 10 results

  1. Malwarebytes version Premium 3.6.1. Ransomware Realtime protection off and will not turn on. Problem surfaced after upgraded to Windows 10 Pro version 1803. I see Windows defender also has ransomware protection.
  2. Hello, I had a windows update the other day and now I can't turn on ransomware for malwarebytes. I have included the log file requested. please help. thanks. mbst-grab-results.zip
  3. I get a MB popup telling me real-time protection is not turned on. When I go into settings and try to turn on the protection, I am prevented from moving the switch to ON. In addition, I cannot open MB. I can open it in safe mode and do a scan, but it finds nothing. I have performed several scans with MBAR beta, finding nothing to clean.I also can not do a system restore. Windows 10 64 bit. I am a MB Premium Member. I am attaching the zip file you need, as per your instructions. mb-check-results.zip
  4. My MB recently(it just started doing this last Friday) keeps giving me pop ups of real time protection being shut off but when I open MB its back on again,I've fresh installed MB and have followed steps in other posts such as setting exceptions in my anti virus and clicking on "Install Application Updates" but it keeps happening,I've attached pictures of the error,of my settings and the log MB support tool gathered. mbst-grab-results.zip
  5. Today (17.07.2018) I got a message from malwarebytes premium, that realtime protection was switched off and it should be on instead. Yet switching it on was impossible. No error meassage, just no rection. I´m located in germany.
  6. I have the premium Malwarebites but i'm not able to enable the Realtime protection. Every time I try to aneable this its is starting and after some seconds it is disabled again. what's the problem here?
  7. Hi. Long time premium user here. Using MB (current) and I don't seem to be able to start the web protection after a restart on win10 pro. It says "Starting" forever.. The other realtime protections seems ok. Reinstalled mb but the same.. Now it's non responsive too.. I need to renew my subs 21 Feb and my old credit card is invalid now. Edited billing to use Paypal, but I don't know if it went through. Will be kepping an eye on it. Don't want my Premuim to expire :-)
  8. Hey, I just recently acquired a malwarebytes premium license and I went ahead and activated all the premium features; everything has been working well except for a problem I am encountering with web protection. I generally use 2 browsers, chrome and mozilla firefox(the quantum version): on mozilla I don't encounter any problem and it is also the browser that I use without any kind of adblock/privacy protection/ cancas protection extension and so forth, while with chrome, which is also the browser which I mainly use(I have been using it for much more than mozilla), which has installed many extension to ensure the protection of my privacy and has cookies and javascript disabled I encounter this problem which I will try to describe below. whenever I open the browser and browse around the internet, after I open 2 or 3 random links, be they google, wikipedia, or anything else, I start getting web protection notifications from malwarebytes saying it has blocked some sites(which haven't popped up since I use ublock) which were trying to extabilish outbound connections then nothing more, the popups from malwarebytes stop and I don't seem to be encountering any more problem until I clore and open the browser again(and still only on chrome). The file that was connected to the notification was the chrome.exe file from my browser and all the connections which I've seen so fare were outbound. tradexchange.com go.oclaserver.com venturead.com popcash.net om.forgempire.com ninjagod.com these were the sites which I was able to transcribe from the notifications 52617 5218 52744 52765 and these were some of the ports in no specific order. I have already tried running full scans with malwarebytes but it seems that I have no malware. Any suggestion on what the problem might be, or if this is even a problem? side note: I don't use any other antivirus beside malwarebtes(which I know is not an antivirus) but I don't think this is virus related. thanks in advance for the replies
  9. Hello My issue is that real-time protection (and now even scanning) will not work any longer. One of my servers (I have a home network, IT specialist) that is a virtual machine is running Windows Server 2003 SBS. It provides my AD/DNS/WINS, not really used for anything else. I like having the real-time protection running because it is providing my DNS for my local network. I don't use the web browser on the server. The server itself and the performance seems to be running fine at least I don't notice any issues at all. I am wondering if this could be an infection? One day I noticed the Malwarebytes real-time and web protection would not start. I don't recall making any changes other than adding additional CPUs to the VM because I upgraded my ESXi host. When I was able to run a malware scan it never found anything on the system. I just ignored the issue until I had some more time. Today I decided to get back to it today and after no success of uninstalling and manually installing the latest mb3-setup-consumer- I am still having the same problem. I am not sure why the web protection will not start. Now I am having a problem when I try to scan also. It seems to just freeze and never start scanning. All I did today was install the newest version and then reboot. I figured I would get some help from the experts. Attached are the files I think you will need from me to get started. Please let me know what to do and thank you in advance for the help. Addition.txt FRST.txt
  10. Hello, As many others on this forum, my web protection is not starting. I attempt to turn it on and it goes back to off. Please note - I have downloaded your mb-clean and removed all components from previous install and rebooted. I have reinstalled it more than once afterward and has not solved the problem. I have no other anti-virus programs running. Please advise. Log is as follows: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/25/17 Scan Time: 5:59 PM Log File: 63c087fa-d24d-11e7-a59c-c45444909e91.json Administrator: Yes -Software Information- Version: Components Version: 1.0.236 Update Package Version: 1.0.3346 License: Trial -System Information- OS: Windows 10 (Build 14393.1884) CPU: x64 File System: NTFS User: DESKTOP-B4I4K84\Stuar -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 352019 Threats Detected: 10 Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 4 min, 0 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 1 PUP.Optional.Spigot, HKU\S-1-5-21-2038427194-1495602597-3476069763-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|START PAGE, No Action By User, [647], [293199],1.0.3346 Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 9 PUP.Optional.Iminent, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [3115], [455248],1.0.3346 PUP.Optional.Astromenda, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [1940], [455058],1.0.3346 PUP.Optional.Iminent, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [3115], [455248],1.0.3346 PUP.Optional.Astromenda, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [1940], [455058],1.0.3346 PUP.Optional.Babylon, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [1773], [455059],1.0.3346 PUP.Optional.Iminent, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [3115], [455248],1.0.3346 PUP.Optional.Funmoods, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [800], [455240],1.0.3346 PUP.Optional.ASK, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [526], [454827],1.0.3346 PUP.Optional.Astromenda, C:\USERS\STUAR\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [1940], [455058],1.0.3346 Physical Sector: 0 (No malicious items detected) (end)
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