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Found 25 results

  1. I am trying to update my windows 10 system. The updater version is 1.4.9200.23072. It is marked as a Microsoft copyright. Size is 1.86 MB. When running this, MalwareBytes reports it as being "Ransomware" and blocks the update. Is this a known problemtic version of win10 or MalwareBytes? Thanks Chris
  2. I have Malwarebytes Premium 4.2 and it has repeatedly blocked my Excel program. I have read other threads and it seems not to resolve the issue. I need to get this resolved Log info: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 7/2/20 Protection Event Time: 3:56 PM Log File: 7efec518-bca6-11ea-a016-000000000000.json -Software Information- Version: Components Version: 1.0.972 Update Package Version: 1.0.26309 License: Premium -System Information- OS: Windows 10 (Build 18362.900) CPU: x64 File System: NTFS User: System -Ransomware Details- File: 1 Malware.Ransom.Agent.Generic, C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE, Blocked, 0, 392685, 0.0.0 (end) .json log file: 17BEF2AABBC57996C296079EE1E911274B6D9AD3B8181B9310CA5CB911D9D4F8 { "applicationVersion" : "", "chromeSyncResetQueryRequested" : false, "chromeSyncResetQueryResult" : false, "clientID" : "", "clientType" : "other", "componentsUpdatePackageVersion" : "1.0.972", "cpu" : "x64", "dbSDKUpdatePackageVersion" : "1.0.26309", "detectionDateTime" : "2020-07-02T20:56:27Z", "fileSystem" : "NTFS", "id" : "7efec518-bca6-11ea-a016-000000000000", "isUserAdmin" : true, "licenseState" : "licensed", "linkagePhaseComplete" : false, "loggedOnUserName" : "System", "machineID" : "", "os" : "Windows 10 (Build 18362.900)", "schemaVersion" : 16, "sourceDetails" : { "type" : "arw" }, "threats" : [ { "ddsSigFileVersion" : "", "linkedTraces" : [ ], "mainTrace" : { "archiveMember" : "", "archiveMemberMD5" : "", "cleanAction" : "block", "cleanResult" : "successful", "cleanResultErrorCode" : 0, "cleanTime" : "", "generatedByPostCleanupAction" : false, "id" : "7f1669ac-bca6-11ea-9ac5-000000000000", "isPEFile" : false, "linkType" : "none", "objectMD5" : "343e97de280c2bab701d879729900cca", "objectPath" : "C:\\Program Files\\Microsoft Office\\root\\Office16\\EXCEL.EXE", "objectSha256" : "86a6500fef70921f7e93851b47c6f7a592df73381f97d3458cb14c2319e8c7e8", "objectType" : "file", "resolvedPath" : "", "suggestedAction" : { "archiveDir" : false, "chromeExtensionOther" : false, "chromeExtensionPreferences" : false, "chromeExtensionSecurePreferences" : false, "chromeExtensionSyncData" : false, "chromeUrlOther" : false, "chromeUrlSecurePreferences" : false, "chromeUrlSyncData" : false, "chromeUrlWebData" : false, "disableHubbleWhiteListing" : false, "disableSignatureWhiteListing" : false, "fileDelete" : true, "fileReplace" : false, "fileTxtReplace" : false, "folderDelete" : false, "isChromeObject" : false, "isDDS" : false, "isDoppleganging" : false, "isExternalDetection" : false, "isPUP" : false, "isShuriken" : false, "isWMIEventConsumer" : false, "killProcess" : false, "minimalWhiteListing" : false, "moduleUnload" : false, "noLinking" : false, "physicalSectorReplace" : false, "priorityHigh" : false, "priorityNormal" : false, "priorityUrgent" : false, "processUnload" : false, "regKeyDelete" : false, "regValueDelete" : false, "regValueReplace" : false, "shortcutReplace" : false, "silentMode" : false, "singleDelete" : false, "treatAsRootkit" : false, "useDDA" : false, "verifyResolvedPath" : false, "whitelistCheckError" : false } }, "ruleID" : 392685, "ruleString" : "", "rulesVersion" : "0.0.0", "srcEngineComponent" : "unknown", "srcEngineThreatNames" : [ ], "threatID" : 0, "threatName" : "Malware.Ransom.Agent.Generic" } ], "threatsDetected" : 1 }
  3. The extension of my files have been changed to .help like this:- Database10.accdb.id[D2239A27-2275].[helprecover@foxmail.com].help Please help me is there any solution to decrypt my files back??
  4. Hi,A week ago I turned on my laptop trying to access some of my files I found all the icons changed and every folder have a file DECRYPT_INSTRUCTION.txt saying my files are encrypted and I have to pay someone to send me a file to unencrypt my files and they want me to send 300£. I found a local online company NiwTech https://www.niwtech.com they offer to have a look they contacted me the next day saying my data cannot be recovered even from windows restore as it was off and they suggested me to not pay the Ransomware I bought malwarebytes but nothing changed. is there is any way to recover my files?
  5. I was invaded on my Mac running Catalina 10.15.5 by MacKeeper. Everyone thinks it's just a virus scanner app that has bad code but the company is worse than what it appears. I will attach some files that they took over to take full control of my Mac and wanted 200 to go on it with their techs and "clean" the viruses and malware that I had. When I told them no I got the full brunt of their invasion. They quickly ran a js file that installed their ransomware before I could disconnect my mac from the internet completely. I then spent a day tracking all the files and broke them into readable code so I could see what it was doing. Here was my first clue that I wasn't getting my Mac system drive back. This is from the System/Driverkit/Runtime/.../kernal/.../info.plist: Note that it changed the package type to 'FMWK' and the signature is '????'. I went looking for files installed by FMWK and found it had rewritten the code in my grammar checker for chrome to include thousands of lines of code. It took over root and all the groups. It added it's own acct and changed the root/admin password so I couldn't undo their program or kill it. It had a line of code in it that basiclly said, "if any of my files are changed or missing to add them back right away." I did try a lot of deephack moves on their code but it would just put itself back. It added hundreds of files in all different types such as js, php, xml, css, de, oss, json, h, c, html, intime, py, ssh, and more. They wrote files into the usr/local/opt, opt/x11/bin, lib/ext, lib/apple, sys/vol/data and added a burred directory called /zz/. They captured my fingerprint reader because I have all my passwords in a safe. This they used to control what I could get to and do. They added com.apple.lockoutagent and webpack bootstrap so neither I nor Apple support could use the system recovery section to rewrite the system. The grammar file base app was called Grammerly_popupeditor-denali.js. so I took it that they were from India. And I could go on for a long while about the code I found in these files but I couldn't do anything about it. I finally gave into the fact that they had won the battle and I totally cleaned the system drive and wiped my Mac til I knew it was clean. Then I used an external boot drive to reinstall the system. It's a good thing they couldn't get to my apple id password or my icloud id because they trashed my TimeMachine backup drive too and made it a mess. I had a couple of long days and nights breaking down what they had done and to what extent then reinstalling my system. I'm writing this account of their activities so other will be ware and maybe someone higher than me (Apple) will put them on the blacklist. Yes I did have Norton installed and it would have stopped them but they thought of everything and erased the main .exe file before they installed all this mess. Of course I could not reinstall it or any other app too. There are names for people like this that I won't say. I just hope someone shuts them down before we loose a government computer or something else important. It has taught me a valuable lesson in cybersecurity and that is to do better at it. They will get theirs someday. I found them out and so will others. Please put them on the blacklist Apple.
  6. Had a popup telling my F: drive had errors and press to fix, went to dos box, had to reset my windows store before as couldn't access to it Malwarebytes.txt Addition.txt FRST.txt
  7. Hi, All my computer files have been infected and the .heard extension has been added to all files. Please help to resolve the problem. Thank you
  8. Hi I've just discovered that some of my files on my NAS drive have been infected with a ransomware virus called NamPoHyu. it has put a file in every folder !!!CHEKYSHKA_DECRYPT_README>TXT "All your files have been encrypted. Your unique id: A3663CED1B824F259C8F95D020755DAA You can buy decryption for 350$ in Bitcoins. But before you pay, you can make sure that we can really decrypt any of your files. The encryption key and ID are unique to your computer, so you are guaranteed to be able to return your files. To do this: 1) Download and install Tor Browser ( https://www.torproject.org/download/ ) 2) Open the y7c5bdswtvcfbb2c6waotudyrwhvetxt5xzdkq5hyxnd7clpc3dernqd.onion web page in the Tor Browser and follow the instructions." All of the files now have an extension .nampohyu. Fortunately there is nothing important on this drive but I would like to remove the virus and make this drive safe. Any suggestions?
  9. These windows pages claim that my security and financial information is being captured and sent to thieves unless I contact the number given. Malwarebytes and McAfee do not stop it. Windows health system checks do not find it.
  10. This is my first use of the support forum. I am not a sophisticated user, so I apologize in advance if I have violated any forum protocols or user rules. I rec'd a ransomware email today which I think is BS, but would appreciate assistance with how to detect if this is a real threat or a phishing attempt for bitcoins. My suspicions are raised because I do not have a camera in use as my laptop is always closed, and also has a movable lens cover, also closed. There is no external camera, only a 23" display. I have a speaker system and use it's external jack for webinar audio and VOIP calls. I rec'd a similar threat like this two years ago but there was no time delay in the ransom demand. At that time I did not have MalBytes software. I did a system restore and did not have any repercussions. Due to a hard drive failure I have since replaced that computer with my current laptop: Lenovo IdeaPad Flex 6-14IKB. I have Norton, I use CCleaner after all internet sessions, and MalwareBytes runs daily with update checks every 4 hours. MalwareBytes Threat Scan log shows nothing detected. Is it possible there is a driver breach that is not being identified by MalwareBytes? Lastly, after some recent Lenovo BIOS and Windows updates, I have noticed a command screen during startup that flickers by very quickly, but I do not know how to capture this for further review. I have this original e-mail quarantined in my Spam file.....the message content is below...... Thank you in advance for your constructive guidance, comments or assistance. From: papelucho@papelariapapelucho.com.br Hello! I am a hacker who has access to your operating system. I also have full access to your account. I've been watching you for a few months now. The fact is that you were infected with malware through a site that you visited. If you are not familiar with this, I will explain. Trojan Virus gives me full access and control over a computer or other device. This means that I can see everything on your screen, turn on the camera and microphone, but you do not know about it. I also have access to all your contacts and all your correspondence. Why your antivirus did not detect malware? Answer: My malware uses the driver, I update its signatures every 4 hours so that your antivirus is silent. I made a video showing you in the left half of the screen, and in the right half you see the video that you watched. With one click of the mouse, I can send this video to all your emails and contacts on social networks. I can also post access to all your e-mail correspondence and messengers that you use. If you want to prevent this, transfer the amount of $500 to my bitcoin address (if you do not know how to do this, write to Google: "Buy Bitcoin"). My bitcoin address (BTC Wallet) is: 3Lgb1jV4mFr4jDZD2tCxSMySLujRLJykRt After receiving the payment, I will delete the video and you will never hear me again. I give you 50 hours (more than 2 days) to pay. I have a notice reading this letter, and the timer will work when you see this letter. Filing a complaint somewhere does not make sense because this email cannot be tracked like my bitcoin address. I do not make any mistakes. If I find that you have shared this message with someone else, the video will be immediately distributed.
  11. I have a nasty virus. It closes tabs in my browser when I try to switch to them. I can not click on the tab I am in or it closes. When I run malwarebites, it finds MANY pup files, but I can not click on the quarantine button because it is deactivated as are all others. I just don't know what to do. I have run combofix with no resolution. I'm at my wits end.
  12. Hi, I batch files using robocopy to backup my network files. Until recently never had a problem, but now Malwarewarebytes determines them as ransomware while running, stops the process midway, quarantines the .bat file and locks me out from trying to edit the file (Please refer jpg). I have tried the following but get the same outcome: 1) excluding the individual files and the entire folder where i keep the batch files (pls refer jpg) 2) disabling the ransomware protection temporarily before running the batch file Please advise, many thanks dch Attachments:- (A) sample of the batch file saved as "1 Backup media to_W.txt" file as the .bat extension is not allowed by your upload filter. (B) PermissionDenied.jpg (C) Exclusions.jpg 1 Backup media to_W.txt
  13. I reinstalled Windows 7 on my Media Center last week. As part of the setup I installed a dodgy-looking exe file (CyberLinkDVD16, I have a valid paid-for key but I couldn't find the install files and the official download link doesn't work) I ran Malwarebytes straight after, everything was OK. 2 days later all my files were encrypted with extension 'crypted_luedtkis@feudtory_com', I have backups for the OS etc. but not for 4TB of TV shows (annoying but not the end of the world). Malwarebytes still didn't find anything! id-ransomware tells me this is GlobelImposter 2.0 There is also a post about this from bcj1998
  14. So, this may be entirely unreasonable in a productivity sense, but I have been thinking about a ransom software firewall that would essentially remove almost all ability for even unknown ransomware threats to truly be feasible in large scale attacks. The unreasonable part I will start with in that, this is an entirely different approach to security than normal. Generally, almost all IT software that must be maintained on systems approach security as well as others interests with the idea that productivity first and foremost are the most important aspect of IT. There was also a time in history when productivity was more important than employee safety, and as time went on this has mostly changed. I believe too, with IT security, there is a change coming from where instead of approaching security with productivity being the leading factor forcing an allow all ideology unless otherwise known to be malicious in nature to the opposite, where security concerns and breaches will outweigh the gains in productivity to approach security in this manner, and at this time, like productivity and worker safety, they will invert, and security will become more important than productivity which will spur a new way of thinking of security instead of an allow all unless otherwise known to be malicious, it will be the block all unless otherwise known to be good. We have already reached this point with firewalls and so on, which was not always the case before. With this thinking, it makes me wander if creating a true ransomware soft firewall would be in line with this notion. In ransomware, there is primarily one major flaw that can be exploited to be used against itself in my opinion which ties almost all ransomware together in this one flaw. Encryption requires a key, there are only two true ways of creating an encryption key, there are PSK's, pre-shared keys, which are not suggested to be used unless necessary and in large deployments they are essentially their own undoing because there are more "victim" machines to manipulate to garnish this PSK from and that is the flaw in the PSK method, rendering it a less secure way of creating encryption keys and as such, easier to "break" the encryption key or acquire it by other means such as decompilation of malware, and so on. The only other method for creating encryption keys, which all Ransomware and encryption requires, is to use the RNG(Random number generator) chips and functions to create a truly unique string to be used as a key. In this method, because each key is random and unique, and usually the formulas are not reversible, you cannot find, acquire, or break the decryption key, with a single victim machine using this key. As such, I believe creating software with signatures to block all calls to RNG's chips/functions first and foremost, and have a whitelist function to allow bypassing of this check or block, would be one way of stopping almost all credible Ransomware threats known and unknown, while PSK ransomware will be it's own undoing in the long run. Mostly, while others do for one reason or another, RNG calls are used in encryption and gaming. As such, whitelist could be pre-filled with known good software for encryption and games, etc, while blocking anything else from creating uniquely random strings. I do not have the experience to write the signatures myself, so I am not sure if this is a reasonably effective way of blocking ransomware. Does it seem this might be worth pursuing or researching from other more experienced security engineers?
  15. Hi! On Sunday, Feb 24, 2019, I helped a friend transfer data to a new PC and discovered a number of his files had been encrypted. Apparently, back in 2015, his system was hit by the "CTB-Locker" ransomware. He and his wife simply didn't notice the documents, photos, and music files CTB-Locker encrypted were no longer available. I also found the ransom files CTB-Locker left behind, with instructions on paying the ransom, etc. Back in 2011, I helped him purchase a MBAM license and I made sure to activate that license on his new PC. He has the latest version of MBAM running on his new Windows 10-based system. In any event, I assume MBAM protects against CTB-Locker, by now, but my question is: when did MBAM start detecting and/or protecting against CTB-Locker? By virtue of his having a MBAM license, I don't assume MBAM was actually running or had the real-time protection enabled, etc, but I'm going to make sure *he* knows how to make sure MBAM is providing the appropriate protection. I have no clue how his system got hit, in the first place. I assume someone downloaded or ran something that resulted in the infection. Thanks in advance?
  16. I atached a pdf file I can open it but I can see it. I have a bunch a files like this. Do i need a software or what can i do? ElecticalComputerEng14-15.pdf
  17. Malwarebytes version Premium 3.6.1. Ransomware Realtime protection off and will not turn on. Problem surfaced after upgraded to Windows 10 Pro version 1803. I see Windows defender also has ransomware protection.
  18. I know I downloaded a ton of viruses from a fake torrent. Some trojans and even ransomware that was turning my files into .tfudet files and making them inaccessible. I think I got rid of most of it but not all, now I can't access some programs like I can't open MLWB or some others antiviruses, I can't open chrome, and some other issues that I wasn't having before. I don't know what to do anymore please help, how I identify what's wrong and how do I fix it.
  19. Hello, I had a windows update the other day and now I can't turn on ransomware for malwarebytes. I have included the log file requested. please help. thanks. mbst-grab-results.zip
  20. Hi guys, I'll keep my story short. I think my PC is being remotely controlled and infected with Trojans malware ransomware ect... what makes me feel like that? Well my certificates, credentials, passwords, user rights and much more being changed/blocked/deleted. I had to exchange my comcast router, I had a technician coming to my house to do a checkup he found my outside Xfinity box open and the cables were played with. He installed a moca point of entry adapter just in case im a victim of w man of the middle or evil twin attack. I installed ExpressVPN, brand new bitdefender 2019 top security software, changed my security settings within my router to basically max security. Blocked mac addresses... I Recovered my own laptop for the 10th time but somehow someone or something keeps getting access to my laptop. I have extremely high data consumption at night while I sleep even tho my PC is shut down before I go to sleep. Current status I disabled my wifi adapter within bios and am plugged into ethernet. My antivirus and VPN are broken because they don't work anymore, I can't deinstall certain software anymore like malwarebytes for example.I have weird background tasks running. There is unknown root kit certificates installed by root agency and lots and lots of other stuff happening... I am attaching some pictures for you that looked suspicious to me. I am writing this from my galaxy so which also has a VPN on it because my phone started to act strange. Please, I need an expert like you folks to look into this and tell me what's going on. Much appreciated.
  21. I wanted to sign up for endpoint protection since we are recovering from ransomware attack. But i have some questions. I heard that it is unsupported for rdp or terminal services. I support a server remotely, and use rdp to connect. So, my first queston is - will it work if i use rdp? Recently we had a ransomware attack originating from a workstation, and being afraid that it might affect the server, I installed Malwarebytes to do a scan. It started a trial, and seemed to be intercepting riskware through the mail transport (it is exchange server) at first i thought this was a good thing, But i am not so sure now since my exchange search service is continuously stopping and restarting. Question #2: That version is Malwarebytes Premium, is it a no-no to run it on exchange server? Then I was trying to manually delete encrypted files which i wanted to do all at once , and then tried 200,000 files at once while connected remotely. Each time i tried, I got booted out and the exchange server went down, I would have to wait a few hours and then restart services manually. Question #3: was malwarebytes premium involved in any of that and should I uninstall it? Please respond since I am in the middle of this now!
  22. Hi y'all. My HP Pavilion Sleekbook running Windows 8.1 just had its entire hard drive nuked without any warning, and I'm pretty sure GandCrab V4 had something to do with it. I haven't found any documented incidents of GandCrab causing data erasure, but I do know that the ransom note it creates does mention the possibility of "loss of your data forever." Is it possible that the ransomware somehow failed in encrypting my files, and instead decided to delete them all? When I was trying to download some files onto my laptop, I accidentally ran an executable with the good old .(file extension I want).exe trick. My fault for never turning on file extensions. The file didn't do much of anything, and my Avast Premier didn't detect anything. I ran Avast and MBAM free just to be sure, but everything came back clean. I figured the executable was probably just broken or something, and even if it was something nasty, I'd be alright because I have network discovery disabled and I don't have anything important on there. My laptop worked fine as usual for a couple days until it refused to boot. Windows kept giving me a startup repair loop and said it couldn't find anything. Refreshing wouldn't work as it said that the drive was locked, and resetting the drive wouldn't work either. No system restore images were found (odd considering my laptop just had a major update), and the HP recovery manager couldn't even perform a factory reset. After trying the HP factory reset, I shut down my computer in anger and turned it on again a bit later. This time, instead of booting into startup repair, a message appeared that no operating system was found on the hard disk. I got a Windows 8.1 ISO, and when I booted into it and got the directory of the C drive in command prompt, it was completely empty. I decided to look in the D drive, which was previously used for HP recovery, and found nothing but the GandCrab V4 ransom note telling me to cough up some money or else my files would stay encrypted. I find it odd that all my files were deleted and the ransom note happened to be the only file that survived on the entire hard disk. There were no .KRAB files, no Windows folder, nothing. Just the note in the D drive. Is it possible that this is a new manifestation of GandCrab? TLDR: It looks like GandCrab nuked my hard disk instead of encrypting my files. Is that even possible??
  23. Hello, Whenever windows restarts i get the message you are not fully protected, "Manage security settings" to turn Malware bytes on with every reboot. This wasn't the case before. Also ransomware cannot be turned on. I tried to whitelist the Malware bytes from Windows defender, still same behavior.
  24. Hello there! I represent the https://www.myassays.com/ development team. We received several complaints from our customers that Malwarebytes Pro is blocking MyAssays.Desktop.Analysis.exe. So I used your trial version to explore this. Triggering does not occur when scanning. Detection happens by accident upon working with the application. There are no exact steps. I tried doing the same thing many times after reinstalling the MyAssays Desktop application, but Malwarebytes does not block the app again. I attach log files of my detection (detection log + json). Hope they will help you. Best regards, MyAssays Team. RansomwareBlocked.zip
  25. Friend came over to help me with an issue I was having with Office 2016. Recently had it and now it wasn't working. He told me about KMS and as I was looking it up seeing if it was safe, legal, etc... he installs it from the zip and I've never seen a virus/malware/ransomware act like this. All of a sudden programs start opening up: a radio program streaming podcasts or online radio, took control of Firefox, installed their own version of IE, and I noticed the mouse moving on it's own and that's when I just freaked and shut it down. Tried to start in advanced options, the safe mode, but now it's giving me an SrtTrail logfile missing error message. When it boots up AT ALL and tries to access windows, it shows the dell boot up logo, "prepairing automatic repair," two (what looks like) cmd windows flash for a millisecond, then "diagnosing your pic" "repairing files (sometimes) and then says "automatic repair couldn't repair your PC" Bc of c:\windows\system32\logfiles\srt\srttrail.txt AND a system reset to factory settings AND factory image restore don't seem to work because of "not enough space" I've tried to fix the logfile issue in cmd promt, I've tried to delete the KMS file in cmd prompt but couldn't find it I don't mind resetting, reverting or reformatting the computer (as long as I keep windows) as it's only a few months old.... is there a way to either rid the virus OR just "freeing up space" IF that's even true? Could the virus be filling up the hard drive for THAT main reason?
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