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Found 2 results

  1. I have been experiencing two (& maybe 3) potentially related problems: 1) Beginning around Nov. 8, Malwarebytes (Premium 3.3.1) has been identifying PUP.Optional.Spigot during its daily scan. When I click "quarantine," Google Chrome abruptly shuts down. I restart Chrome, and then Malwarebytes finds Spigot again on its next scan. I did check my Google Chrome extensions, and nothing suspicious shows up there. 2) On Nov. 20, Malwarebytes repeatedly blocked a malicious website, outbound. As the attached logs document, all but one was from File: C:\Windows\System32\svchost.exe; the other, from File: C:\Windows\System32\spoolsv.exe. 3) This may or may not be related, but -- on Nov. 21, a fraudulent charge was made to one of my credit cards, which I had used to make an online reservation on Nov. 15. It's quite a coincidence if it's unrelated, in that the charge was made less than 24 hours after the malicious website "attack." So -- help! I am very cautious online, have Malwarebytes running every day, have Norton Internet Security doing daily scans . . . yet obviously our computer has been infected &/or there is a malicious DNS server. We do have a wifi network - not sure whether KRACK could have played a role?? In any case, I am wondering how to deal with this problem -- specifically, whether it is something I should be able to deal with myself (with instructions from someone much more tech-savvy than I :-) )? Or?? Thanks in advance for any guidance. Malwarebytes logs 11 22 17.docx
  2. Looking for guidance on two potentially related problems: 1) Beginning around Nov. 8, Malwarebytes (Premium 3.3.1) has been identifying PUP.Optional.Spigot during its daily scan of our desktop. When I click "quarantine," Google Chrome abruptly shuts down. I restart Chrome, and then Malwarebytes finds Spigot again on its next scan. I did check my Google Chrome extensions, and nothing suspicious shows up there. I also went through the processes described in "Chrome Secure Preferences detection always comes back, " and it did not solve the problem. PUP.Optional.Spigot repeatedly comes back (in C:\USERS\ANN OR LIZ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [647], [454814],1.0.3329). I also scanned our laptop, which is connected via home wifi network, and on which we use the same Google & gmail accounts as the desktop. The laptop had not been scanned in a long time; Malwarebytes found 55 threats -- many of them PUP.Optional.Spigot, in numerous locations. The Malwarebytes quarantine got rid of 54 of the 55; as with the desktop, the only one I can't get rid of is the one connected to Chrome. I did not re-enable sync. 2) On Nov. 20, Malwarebytes repeatedly blocked a malicious website, outbound. All but one was from File: C:\Windows\System32\svchost.exe; the other, from File: C:\Windows\System32\spoolsv.exe. I've checked our DNS servers (router & local ones on both computers) and all seems to be fine. On a possibly related note, a credit card number that had been stored in Chrome was stolen and a fraudulent charge attempted on Nov. 21. Can someone offer guidance on how to permanently get rid of PUP.Optional.Spigot in Chrome? And is it plausible that PUP.Optional.Spigot was the cause of the malicious website outbound attack on Nov. 20? If not, what else should we be doing? Logs created via FRST and MB-Check are attached. Thanks in advance for any guidance/assistance! mb-check-results.zip
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