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Found 5 results

  1. What is DriverHive?The Malwarebytes research team has determined that DriverHive is a "driver updater". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.More information can be found on our Malwarebytes Labs blog.This installer for this particular one also is a bundler:How do I know if I am infected with DriverHive?This is how the main screen of the system optimizer looks:You will find these icons in your taskbar, your startmenu, and on your desktop:and see these warnings during install:and these screens during "operations":You may see this entry in your list of installed programs:How did DriverHive get on my computer?These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:How do I remove DriverHive?Our program Malwarebytes can detect and remove this potentially unwanted application. Please download Malwarebytes to your desktop. Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Then click Finish. Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu. If another update of the definitions is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of DriverHive? No, Malwarebytes removes DriverHive completely. How would the full version of Malwarebytes help protect me?We hope our application and this guide have helped you eradicate this system optimizer.As you can see below the full version of Malwarebytes would have protected you against the DriverHive installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late. Technical details for expertsYou may see these entries in FRST logs: (Bootstrap Development, LLC.) C:\Program Files (x86)\DriverHive\DriverHive.exe (Bootstrap Development, LLC.) C:\Program Files (x86)\DriverHive\DriverHiveTray.exe HKLM-x32\...\Run: [DriverHiveTray] => C:\Program Files (x86)\DriverHive\DriverHiveTray.exe [2444328 2016-01-17] (Bootstrap Development, LLC.) C:\Users\{username}\AppData\Roaming\BSD C:\ProgramData\BSD C:\Users\{username}\Desktop\DriverHive.lnk C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverHive C:\Program Files (x86)\DriverHive (Bootstrap Development, LLC.) C:\Windows\bsdsetupDH.dll DriverHive (HKLM-x32\...\DriverHive_is1) (Version: - Bootstrap Development, LLC.) Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Program Files (x86)\DriverHive Adds the file DPInst32.exe"="1/17/2016 12:31 PM, 545280 bytes, A Adds the file DPInst64.exe"="1/17/2016 12:31 PM, 670720 bytes, A Adds the file DriverHive Help.chm"="1/17/2016 12:30 PM, 53312 bytes, A Adds the file DriverHive.exe"="1/17/2016 12:44 PM, 4710952 bytes, A Adds the file DriverHiveTray.exe"="1/17/2016 12:44 PM, 2444328 bytes, A Adds the file PBLogo.bmp"="1/17/2016 12:31 PM, 19542 bytes, A Adds the file unins000.dat"="1/28/2019 8:43 AM, 60470 bytes, A Adds the file unins000.exe"="1/28/2019 8:42 AM, 736090 bytes, A Adds the file UninstallTrial.bmp"="1/17/2016 12:31 PM, 52190 bytes, A Adds the file ZipDll.dll"="1/17/2016 12:33 PM, 134144 bytes, A Adds the folder C:\ProgramData\BSD\DriverHive Adds the file history2.dat"="1/28/2019 8:44 AM, 63 bytes, A Adds the file scandet2.dat"="1/28/2019 8:44 AM, 53027 bytes, A Adds the file scansummary2.dat"="1/28/2019 8:44 AM, 208 bytes, A Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverHive Adds the file DriverHive.lnk"="1/28/2019 8:43 AM, 981 bytes, A Adds the file Help for DriverHive.lnk"="1/28/2019 8:43 AM, 1006 bytes, A Adds the file Uninstall DriverHive.lnk"="1/28/2019 8:43 AM, 971 bytes, A Adds the folder C:\Users\{username}\AppData\Roaming\BSD\DriverHive\Logs Adds the file DriverHive.log"="1/28/2019 8:44 AM, 0 bytes, A Adds the file DriverHiveTray.log"="1/28/2019 8:44 AM, 0 bytes, A In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch Adds the file DriverHive.lnk"="1/28/2019 8:43 AM, 987 bytes, A In the existing folder C:\Users\{username}\Desktop Adds the file DriverHive.lnk"="1/28/2019 8:43 AM, 963 bytes, A In the existing folder C:\Windows Adds the file bsdsetupDH.dll"="1/17/2016 12:42 PM, 1646592 bytes, A Alters the file win.ini 7/14/2009 7:09 AM, 403 bytes, A ==> 1/28/2019 8:44 AM, 486 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BSD\DriverHive] "AffParam"="REG_SZ", "BSD" "CCParam"="REG_SZ", "" "CheckForUpdates"="REG_DWORD", 1 "DownloadDirectory"="REG_SZ", "C:\Users\{username}\AppData\Local\Temp\" "DriverCls"="REG_SZ", "{59756760-558E-47EB-818B-91C883633BC4}" "DriverIgnoreList"="REG_SZ", "" "DriverUploadList"="REG_SZ", "" "Language"="REG_SZ", "en" "LastDisplay"="REG_BINARY, .... "LastUpdateCheck"="REG_BINARY, .... "LatestVersionOnServerBuild"="REG_DWORD", 0 "LatestVersionOnServerMajor"="REG_DWORD", 0 "LatestVersionOnServerMinor"="REG_DWORD", 0 "LatestVersionOnServerRelease"="REG_DWORD", 0 "NA"="REG_SZ", "C" "NC"="REG_SZ", "A" "NR"="REG_SZ", "C" "NW"="REG_SZ", "A" "ProxyAddress"="REG_SZ", "" "ProxyEnabled"="REG_DWORD", 0 "ProxyPassword"="REG_SZ", "" "ProxyPort"="REG_DWORD", 0 "ProxyUsername"="REG_SZ", "" "Samples"="REG_DWORD", 1 "ScanFrequency"="REG_DWORD", 7 "ShowGUIOnScan"="REG_DWORD", 0 "TTParam"="REG_DWORD", 255 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BSD\DriverHive\StorageHistory] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run] "DriverHiveTray"="REG_SZ", "C:\Program Files (x86)\DriverHive\DriverHiveTray.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\DriverHive_is1] "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\DriverHive\DriverHive.exe" "DisplayName"="REG_SZ", "DriverHive" "HelpLink"="REG_SZ", "http://www.bootstrapdevelopment.com" "Inno Setup: App Path"="REG_SZ", "C:\Program Files (x86)\DriverHive" "Inno Setup: Deselected Tasks"="REG_SZ", "" "Inno Setup: Icon Group"="REG_SZ", "DriverHive" "Inno Setup: Selected Tasks"="REG_SZ", "desktopicon,quicklaunchicon" "Inno Setup: Setup Version"="REG_SZ", "5.3.5 (a)" "Inno Setup: User"="REG_SZ", "{username}" "InstallDate"="REG_SZ", "20190128" "InstallLocation"="REG_SZ", "C:\Program Files (x86)\DriverHive\" "NoModify"="REG_DWORD", 1 "NoRepair"="REG_DWORD", 1 "Publisher"="REG_SZ", "Bootstrap Development, LLC." "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\DriverHive\unins000.exe" /SILENT" "UninstallString"="REG_SZ", ""C:\Program Files (x86)\DriverHive\unins000.exe"" "URLInfoAbout"="REG_SZ", "http://www.bootstrapdevelopment.com" "URLUpdateInfo"="REG_SZ", "http://www.bootstrapdevelopment.com" [HKEY_CURRENT_USER\Software\Ask.com.tmp\General] "apn_dbr"="REG_SZ", "ff_64.0" "cbid"="REG_SZ", "^XT" "client"="REG_SZ", "ic" "clientv"="REG_SZ", "9.9.9.9" "cr"="REG_SZ", "1" "cr-homepageurl"="REG_SZ", "http://www.search.ask.com/?l=dis&o=16522cr" "crif"="REG_SZ", "1" "cr-o"="REG_SZ", "10148cr" "crumb"="REG_SZ", "2019.01.28+02.42.09-dubprdapntlfe9-NL-QW1zdGVyZGFtLE5ldGhlcmxhbmRz" "crx-path"="REG_SZ", "http://apnmedia.ask.com/media/toolbar/supertoolbar/chrome/BSP/1.15.25.0/aaaapoehmlbjgmbfaelmebaigekhbioa_7.15.25.0.crx" "dbr"="REG_SZ", "2" "dot"="REG_SZ", "6" "dt"="REG_SZ", "156" "dtid"="REG_SZ", "^YYYYYY^YY^NL" "eichk"="REG_SZ", "http://img.apnanalytics.com/images/nocache/apn/tr.gif?ev=eichk&p2=^XT^YYYYYY^YY^NL&encb={incbid}&chk={ic_chk}&ts={random}&guid={guid}&dt={dt}&wft={wft}&inst={inst}&tb={tb}&hos={hos}&harch={harch}&hloc={hloc}&iv={iv}&fv={fv}&dbr={dbr}&vb={vb}&msi={msi}&dot={dot}" "einst"="REG_SZ", "http://img.apnanalytics.com/images/nocache/apn/tr.gif?ev=einst&p2=^XT^YYYYYY^YY^NL&stb={wr_tbr}&ssa={wr_sa}&shpr={wr_hpr}&res={ci_res}&erc={ci_erc}&itime={itime}&hos={hos}&harch={harch}&hloc={hloc}&iv={iv}&fv={fv}&dbr={dbr}&vb={vb}&msi={msi}&ts={random}&guid={guid}&wft={wft}&dot={dot}&inst={inst}&tb={tb}&dt={dt}&erd={erd}" "ewrap"="REG_SZ", "http://img.apnanalytics.com/images/nocache/apn/tr.gif?ev=ewrap&p2=^XT^YYYYYY^YY^NL&stb={wr_tbr}&ssa={wr_sa}&shpr={wr_hpr}&param={param}&ts={random}&guid={guid}&dt={dt}&inst={inst}&tb={tb}&hos={hos}&harch={harch}&hloc={hloc}&iv={iv}&fv={fv}&dbr={dbr}&vb={vb}&msi={msi}&wft={wft}&dot={dot}&erd={erd}" "fflu"="REG_SZ", "-2" "ff-max-version"="REG_SZ", "13.*" "fv"="REG_SZ", "64.0 (x86 en-GB)" "guid"="REG_SZ", "b0bd4e99-9ba8-46a3-94cb-5f350b47f718" "harch"="REG_SZ", "64" "hloc"="REG_SZ", "en-US" "homepageurl"="REG_SZ", "http://www.search.ask.com/?l=dis&o=16522" "hos"="REG_SZ", "6.1.1.sp1.x64" "iedis"="REG_SZ", "1" "ielu"="REG_SZ", "-2" "iev"="REG_SZ", "9.11.9600.19236" "inst"="REG_SZ", "200" "iv"="REG_SZ", "9.11.9600.19236" "l"="REG_SZ", "dis" "locale"="REG_SZ", "en_NL" "location"="REG_SZ", "Amsterdam,Netherlands" "make-offer"="REG_SZ", "1" "nthp"="REG_SZ", "0" "o"="REG_SZ", "10148" "oi"="REG_SZ", "nop" "qsrc"="REG_SZ", "2871" "repurl"="REG_SZ", "http://img.apnanalytics.com/images/nocache/apn/tr.gif?ev=eichk&p2=^XT^YYYYYY^YY^NL&encb={incbid}&chk={ic_chk}&ts={random}&guid=" "saguid"="REG_SZ", "5e4265a0-9d62-488b-9284-1162176cc6f8" "same-partner"="REG_SZ", "0" "slwo"="REG_SZ", "0" "tb"="REG_SZ", "BSP" "tb-installer-path"="REG_SZ", "http://apnmedia.ask.com/media/toolbar/supertoolbar/profile-ask/EverestWrapper.exe" "tb-version"="REG_SZ", "5.15.25.0" "to"="REG_SZ", "" "wft"="REG_SZ", "remote" [HKEY_CURRENT_USER\Software\Ask.com.tmp\Installer] "cr-homepageurl"="REG_SZ", "http://www.search.ask.com/?l=dis&o=16522cr" "crif"="REG_SZ", "1" "eichk"="REG_SZ", "http://img.apnanalytics.com/images/nocache/apn/tr.gif?ev=eichk&p2=^XT^YYYYYY^YY^NL&encb={incbid}&chk={ic_chk}&ts={random}&guid={guid}&dt={dt}&wft={wft}&inst={inst}&tb={tb}&hos={hos}&harch={harch}&hloc={hloc}&iv={iv}&fv={fv}&dbr={dbr}&vb={vb}&msi={msi}&dot={dot}" "ff-max-version"="REG_SZ", "13.*" "guid"="REG_SZ", "b0bd4e99-9ba8-46a3-94cb-5f350b47f718" "homepageurl"="REG_SZ", "http://www.search.ask.com/?l=dis&o=16522" "make-offer"="REG_SZ", "1" "nthp"="REG_SZ", "0" "oi"="REG_SZ", "nop" "repurl"="REG_SZ", "http://img.apnanalytics.com/images/nocache/apn/tr.gif?ev=eichk&p2=^XT^YYYYYY^YY^NL&encb={incbid}&chk={ic_chk}&ts={random}&guid=" [HKEY_CURRENT_USER\Software\Ask.com.tmp\Macro] "cbid"="REG_SZ", "^XT" "cr-o"="REG_SZ", "10148cr" "crumb"="REG_SZ", "2019.01.28+02.42.09-dubprdapntlfe9-NL-QW1zdGVyZGFtLE5ldGhlcmxhbmRz" "dtid"="REG_SZ", "^YYYYYY^YY^NL" "l"="REG_SZ", "dis" "locale"="REG_SZ", "en_NL" "location"="REG_SZ", "Amsterdam,Netherlands" "o"="REG_SZ", "10148" "qsrc"="REG_SZ", "2871" "slwo"="REG_SZ", "0" "to"="REG_SZ", "" [HKEY_CURRENT_USER\Software\BSD\DriverHive] "MainFormHeight"="REG_DWORD", 750 "MainFormLeft"="REG_DWORD", -1 "MainFormMonitor"="REG_DWORD", 0 "MainFormState"="REG_DWORD", 0 "MainFormTop"="REG_DWORD", -1 "MainFormWidth"="REG_DWORD", 915 "ShowWelcome"="REG_DWORD", 1 [HKEY_CURRENT_USER\Software\BSD\PCZ] Malwarebytes log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 1/28/19 Scan Time: 8:50 AM Log File: 64bfdcb6-22d1-11e9-a7b0-00ffdcc6fdfc.json -Software Information- Version: 3.6.1.2711 Components Version: 1.0.482 Update Package Version: 1.0.8990 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {computername}\{username} -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 235667 Threats Detected: 34 Threats Quarantined: 34 Time Elapsed: 3 min, 17 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 2 PUP.Optional.DriverHive, C:\PROGRAM FILES (X86)\DRIVERHIVE\DRIVERHIVETRAY.EXE, Quarantined, [2912], [542206],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\DriverHive.exe, Quarantined, [2912], [542200],1.0.8990 Module: 2 PUP.Optional.DriverHive, C:\PROGRAM FILES (X86)\DRIVERHIVE\DRIVERHIVETRAY.EXE, Quarantined, [2912], [542206],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\DriverHive.exe, Quarantined, [2912], [542200],1.0.8990 Registry Key: 2 PUP.Optional.DriverHive, HKLM\SOFTWARE\WOW6432NODE\BSD\DriverHive, Quarantined, [2912], [542205],1.0.8990 PUP.Optional.DriverHive, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverHive_is1, Quarantined, [2912], [542207],1.0.8990 Registry Value: 1 PUP.Optional.DriverHive, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|DRIVERHIVETRAY, Quarantined, [2912], [542206],1.0.8990 Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 6 PUP.Optional.ASK, C:\USERS\{username}\APPDATA\LOCAL\TEMP\APNLOGS, Quarantined, [2], [184754],1.0.8990 PUP.Optional.ASK.Gen, C:\USERS\{username}\APPDATA\LOCAL\TEMP\APN-STUB, Quarantined, [3598], [181296],1.0.8990 PUP.Optional.DriverHive, C:\Users\{username}\AppData\Roaming\BSD\DriverHive\Logs, Quarantined, [2912], [542201],1.0.8990 PUP.Optional.DriverHive, C:\USERS\{username}\APPDATA\ROAMING\BSD\DRIVERHIVE, Quarantined, [2912], [542201],1.0.8990 PUP.Optional.DriverHive, C:\PROGRAM FILES (X86)\DRIVERHIVE, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVERHIVE, Quarantined, [2912], [542202],1.0.8990 File: 21 PUP.Optional.ASK, C:\USERS\{username}\APPDATA\LOCAL\TEMP\APNLOGS\ic.log, Quarantined, [2], [184754],1.0.8990 PUP.Optional.ASK.Gen, C:\Users\{username}\AppData\Local\Temp\APN-Stub\Stb69d0002f-688a-42c9-9ef4-d8530ff9ec01.log, Quarantined, [3598], [181296],1.0.8990 PUP.Optional.DriverHive, C:\USERS\{username}\APPDATA\ROAMING\BSD\DRIVERHIVE\LOGS\DriverHive.log, Quarantined, [2912], [542201],1.0.8990 PUP.Optional.DriverHive, C:\Users\{username}\AppData\Roaming\BSD\DriverHive\Logs\DriverHiveTray.log, Quarantined, [2912], [542201],1.0.8990 PUP.Optional.DriverHive, C:\USERS\{username}\DESKTOP\DRIVERHIVE.LNK, Quarantined, [2912], [542204],1.0.8990 PUP.Optional.DriverHive, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\INTERNET EXPLORER\QUICK LAUNCH\DRIVERHIVE.LNK, Quarantined, [2912], [542203],1.0.8990 PUP.Optional.DriverHive, C:\PROGRAM FILES (X86)\DRIVERHIVE\DRIVERHIVETRAY.EXE, Quarantined, [2912], [542206],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\DPInst32.exe, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\DPInst64.exe, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\DriverHive Help.chm, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\DriverHive.exe, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\PBLogo.bmp, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\unins000.dat, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\unins000.exe, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\UninstallTrial.bmp, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\Program Files (x86)\DriverHive\ZipDll.dll, Quarantined, [2912], [542200],1.0.8990 PUP.Optional.DriverHive, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverHive\DriverHive.lnk, Quarantined, [2912], [542202],1.0.8990 PUP.Optional.DriverHive, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverHive\Help for DriverHive.lnk, Quarantined, [2912], [542202],1.0.8990 PUP.Optional.DriverHive, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverHive\Uninstall DriverHive.lnk, Quarantined, [2912], [542202],1.0.8990 PUP.Optional.DriverHive, C:\USERS\{username}\DESKTOP\DRIVERHIVETRIALSETUP.EXE, Quarantined, [2912], [542209],1.0.8990 PUP.Optional.DriverHive, C:\USERS\{username}\DOWNLOADS\DRIVERHIVETRIALSETUP.EXE, Quarantined, [2912], [542209],1.0.8990 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes could have protected your computer against this threat.We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & 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  2. I have exactly the same problem as Bob Blaylock's post: pup.optional.ask won't go away—possible false-positive? By Bob_Blaylock, November 19 in Resolved Malware Removal Logs I see the solution posted (see below) by miekiemoes, for Bob Blaylock, however I noticed that the first instruction was "make sure you have the latest version of malwarebytes installed (currently 3.3)", I have updated Malwarebytes and the Dashboard reports my updates are "Current" but my version number is 3.2.2.2029 (at 27th November 2017) NOT 3.3. QUESTION: Is the current version for the UK 3.2.2.2029 ? if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? Not sure if this is relevant but although PUP.Optional.ASK does not appear to have a major effect on my system, I have noticed that on completion of a scan Malwarebytes reports that the infection has been quarantined and then the Google Chrome browser will shut down, if I restart Google Chrome it asks if I wish to restore the original tabs and from that point everything appears normal. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/27/17 Scan Time: 8:00 AM Log File: f770c554-d348-11e7-a56b-902b3465e037.json Administrator: Yes -Software Information- Version: 3.2.2.2029 Components Version: 1.0.212 Update Package Version: 1.0.3350 License: Premium -System Information- OS: Windows 10 (Build 16299.64) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 484032 Threats Detected: 1 Threats Quarantined: 1 Time Elapsed: 36 min, 48 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 PUP.Optional.ASK, C:\USERS\JON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [527], [454825],1.0.3350 Physical Sector: 0 (No malicious items detected) (end)
  3. Some time about a week or two ago, MalwareBytes started claiming, on each full threat scan, to detect and quarantine pup.optional.ask, in the file “C:\USERS\BOB\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data”. I have MalwareBytes set to automatically do a full threat scan every night, while I am sleeping, and every morning, I get this same report. I clear the quarantine each day. I've also used your Junk Removal Tool, and your AdwCleaner tool as well. Each claims to find and remove pup.optional.ask, every time I run them. No matter what I do, with any of your software having claimed to remove or quarantine pup.optional.ask, they still claim to find it the next time they are run. Shortly after this began, I made a point of downloading and installing the latest version of MalwareBytes,and making sure that it is as up-to-date as possible. I currently am running version 3.3.1.2183 with Components Version 1.0.236 and Update Package Version 1.0.3293. I've also recently downloaded and installed Avast, and have run the most intense scans that it offers. It does not claim to find pup.optional.ask at all. I am experiencing no symptoms that indicate the presence of this PUP, other than that malwareBytes keeps claiming to find it. There is no unexpected behavior on the part of Chrome, such as this PUP is supposed to cause, and nothing suspicious appears among the extensions that I can see installed in Chrome. I'm wondering is this is some bizarre form of a false-positive. The specific file that MalwareBytes keeps identifying and quarantining doesn't seem like a likely place for such an infestation to be hiding. If it's deleted (either by MalwareBytes quarantining it or me manually deleting it), Chrome creates a new instance. If there really is an instance of this PUP infesting my machine, then it needs to be hiding somewhere other than in this file, but it is only this file that malwareBytes ever thinks is infected. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/19/17 Scan Time: 1:00 AM Log File: 05f2a711-cd08-11e7-ab8f-001a4bca3f50.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.236 Update Package Version: 1.0.3293 License: Premium -System Information- OS: Windows 10 (Build 15063.726) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 513580 Threats Detected: 1 Threats Quarantined: 1 Time Elapsed: 32 min, 8 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 PUP.Optional.ASK, C:\USERS\BOB\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [526], [454825],1.0.3293 Physical Sector: 0 (No malicious items detected) (end) pup.optional.ask.20171119.zip
  4. A Malwarebytes v3.2.2 Threat Scan (database v1.0.3104) flagged registry entries associated with my IE9 browser today for PUP.Optional.ASK. I don't normally use IE9 (my default browser is currently FF ESR v52.4.0) but I suspect MB incorrectly detected registry entries for Norton Safe Search (a feature bundled with my Norton Toolbar v2015.12.0.5) as PUP.Optional.Ask, since Norton Safe Search uses the Ask.com search engine. Here's the scan log: MB v3_2_2 Threat Scan PUP_Optional_ASK 26 Oct 2017.txt Registry Key: 1 PUP.Optional.ASK, HKU\S-1-5-21-3086198521-800258848-3831315664-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{104390CA-E40C-43BF-A771-26DE9E4121CC}, No Action By User, [525], [450494],1.0.3104 Registry Value: 1 PUP.Optional.ASK, HKU\S-1-5-21-3086198521-800258848-3831315664-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{104390CA-E40C-43BF-A771-26DE9E4121CC}|URL, No Action By User, [525], [450494],1.0.3104 ---------- 32-bit Vista Home Premium SP2 * NS Premium v22.11.0.41 * Firefox ESR v52.4.0 * IE9 * MB Premium v3.2.2.2018-1.0.212
  5. Hi Support, I have scan my system and have found too many malware with Threat Type (Potentially Unwanted Program) name Threat name PUP.Optional.ask and PUP.Optional.ask.gen. for your reference please find attached snapshot. please can someone assist me to clean these threats.
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