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Found 12 results

  1. I have unwanted pups and pums, and I want to remove them without damaging anything. How? I came here first before doing anything a.txt
  2. Hi, Business client has an issue with two workstations, both Windows 10, using Malwarebytes (Corp) 1.80.2.1012, Run a scan and Malwarebytes detects and fixes the follow PUM infection. Registry Data Items Detected: 1 HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER|UpdatesDisableNotify (PUM.Optional.DisabledSecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully. [223bb30f7047de58c1186843c9397c84] Screenshot attached, plus log for adw cleaner and malwarebytes. On the next Malwarebytes scan you get the same PUM infection again, used AdwCleamer (fou
  3. I'm having problems removing 2 PUM programs from my computer. The first one is PUM.Optional.ProxyHijacker, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [7997], [-1],0.0.0 and the second one is: PUM.Optional.ProxyHijacker, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [7997], [-1],0.0.0 I've used Malwarebytes for many years and have never had this problem. I'm attaching three screenshots to show what it showed after the scan finished. If someone can help me res
  4. Hi I am trying to determine if A problem exists in my registry. For the second time MBAM quarantined PUM.Optional.NoDrives. Registry Data: 1 PUM.Optional.NoDrives, HKU\S-1-5-21-4184324408-3988974429-3171806208-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoDrives, 1, Good: (0), Bad: (1),Replaced,[967f1dea5662ae88455d7235659d6898] This is worrying to me. I came across this page, and am wondering what I can do next. Thanks
  5. Ihave a registry hack that I have done myself and want to keep [it prevents logoff from appearing on the start menu]. MBAM 3 keeps finding it and I have not been able to find a way to tell MBAM 3 to always ignore it.
  6. I keep getting the same 7 threats every time I run a scan. I try to delete them but after I restart my system I get a message that it was only able to quarantine 5 of the 7. However, if I run a scan again right after, the same 7 threats pop up again. Its been doing this for over a month now. No idea how to get rid of these things. MBAM 9.2.17.txt
  7. Hi, A computer at our workplace has a threat detected named "PUM.Optional.NoDispScrSavPage". It didn't quarantine it in the Malwarebytes Management Console. I'm not sure exactly what this is about. Can anybody give more information about this? See attached screenshot from the console.
  8. Every morning after Malwarebytes Premium 3.0.5 does it's daily scan, it pops up with a PUM detection regarding Windows Defender security being disabled in the registry. It's disabled because I'm not using it. I click on "Ignore Always" and the next morning, same popup. Any ideas? If I can't ignore it permanently, then there is a bug in this product and needs to be fixed.
  9. environment: win-10au (1607-14393.576) 64bit windows-defender (auto-disabled) avg (16.131.7924) mbam (2.2.1.1043) free default-login: admin am wondering if PUM.Optional.NoDrives is false-positive or legitimate threat. here on support.malwarebytes … not much coverage with regard to PUM offenses/detections … i find that curious. does everyone take a nilly-willy approach and simply white-list or remove PUM incidents? and what do they base their decision on? i have read mbam's cursory faq/PUM article … and thanks for that.
  10. Hi there, We are testing out our new endpoint protection at my company and our first weekly scan was last night. When I came in this morning about 20 out of 75 of our computers had PUM and the Operation says 'no action taken' but when I look in our policy it says 'Show in results list and check for removal.' The only way I can get it to remove it, is if I manually scan each device and when the box comes up to confirm scan, there is a checkbox that says automatically remove threats and if that is checked, they will be quarantined, but that kind of defeats the purpose of the policy and we a
  11. Hi All I am getting reports of PUM LowRiskFileTypes when performing a scan would appreciate feedback as to whether these are legitimate issues or being reported in error as the LowRiskFileTypes in the registry are intended to assist with the detection of certain file Types and the actions to take thereafter Many Thanks Rob
  12. Is it possible to exclude the PUM object type 'NoSMHelp' from being flagged and removed? Our current policies have the scanner action for PUMs set to 'Show in results and check for removal'. I of course understand that changing the action to 'Show in results list and do not check for removal' or 'Do not show in results list' will exclude it, but this is undesired as we do want PUMs to be logged and flagged for removal; just not 'PUM.Optional.NoSMHelp'. I also understand that we could find the object in the threat list and right-click the object and select 'exclude this object' or manually
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