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Found 23 results

  1. Hello, I had so much trouble to create account and finally I did it ..but in changing passwords now I don't know with which password I am signed in.. If I want to reset my password the old one is not accepted .. (any of those that I tried when I signed up). Now I am afraid to sign out, because I will not be able to sign in.. Can you help me to change password so that I will remember it. I am logged in and my mail is Thank you for help! NovaZ
  2. It's great that we have password security, however: Please provide a checkbox for active session, to stay signed in, so we don't have to enter a password ten or twenty times to change the settings.
  3. Hello, Is it possible to contact directly with customer support? I'm trying to sign-in in main web: https://www.malwarebytes.com/ But I have forgotten my password. Anytime I click on "Forgot password?" an insert may email address I don't receive any new temporary password. I have checked my SPAM folder, just in case, but there's no email with any data from Malwarebytes. I have clicked so many times that I have been banned for one hour. I suggest to change my registration email address, which I'm not going to write here, due to security reasons. I will ap
  4. Hello, I know this question is overly basic, but this is my first time doing this, so please forgive me. I am trying to use the "push to install" feature to install malwarebytes on computers at my work, but every time I try it comes back with the error "the specified network password is incorrect". I presume that I am putting in the username and password wrong, but I am not sure what needs to go there or how to find it! I can easily login to the admin accounts for all PC's involved (running window's 10). I have tried the displayed username and password used to login to
  5. please help, it seems the password I know is not working anymore, how do I reset it? I saw a post on which it is said a ticket must be logged, how do I do that?
  6. I have 3 computers at home. I have MalwareBytes Premium on all. When I tried to download the "update" (included new program) it deleted my MalwareBytes on all three including the dashboard and my account, and I was forced to download the 14 day trial of premium. After two days of searching I finally found the key so that I'm registered again. Once that was done, I tried to open my password manager and my LastPass account was no longer accepting my user name and password. After another hour or so I was able to open LastPass and found that it was suddenly EMPTY. I don't have that backed up
  7. What happened is exactly as the title says. I just received an email that my account password was changed, and not only had the password been changed, but the email it was tied to was as well. I have, of course, already sent in a ticket, but as I really can't wait for this to go through, especially as it can take 2-3 BUSINESS DAYS, which would now be 4-5 days, I'm hoping that I can pull some attention here in order to expedite the process. This is beyond frustrating to me at the moment. Though, I do admit I can appreciate the irony behind it, the service I use to prevent people from infecting
  8. For some reason - after setting up the management console and everything working, this AM the password does not seem to be working for the admin account. Is there a way to reset that password? I even tried to reinstall the console but it would not allow me to do that as it said the same version is already installed. I want to get this up and running...thank you
  9. On antivirus programs we've used in the past, they had a feature which allowed you to enter a passcode, that prevented anyone from uninstalling the software. I see that Malwarebytes has "User Access" Limitations, but I am unsure which feature to restrict, to prevent uninstalling. It is "settings/application"? Also can you point me to info that provides more details about each of these choices? Thanks!
  10. Hi, i don't know if this is the right place to ask for my problem/concern, but if is not feel free to move to the right section (and sorry for the mistake). So, few days ago i found on my pc an old software unused by me for at least 3 years (between the last usage and now i upgraded win 7 to win 10. i don't know if this can help or can be a problem in the diagnosis). Just for curiosity and to be sure i used virus total scanner on the .exe file of that software and the results revealed for 3 of 67 analysis scanners that there was a Riskware (0040eff71). My reaction to this was to down
  11. Hello, i'm new on these forums. Just a quick question. I forgot my password on my Malwarebytes Account as well as the secret answers (both of 'em). If i can recover it, how? Do i need to email support or staff? Or is it a case where something has to be done to the account itself or something? Apologies if a topic like this has alrdy existed, i couldn't find one though.
  12. With Windows 10 December update a New Windows 10 unlock screen has appeared before the normal one. How do I get rid of this? (MALWARE?)
  13. Hello, Well I did it, forgot the Password I put on the settings for MWB on my daughters machine. Now I cant get into the settings. Is there no other way to recover the Key etc before I wipe MWB off? Perhaps you should consider making a way to see the key that isnt protected by the PW for when such an occasion happens.
  14. I have forgotten my MBAM Premium password that I set for Administrative Access to my MBAM dashboard, settings and controls. I really don't want to uninstall the MBAM Anti-Malware program to fix this problem...is there any other way to reset my password?
  15. Desktop Compaq Presario CQ5300F, Windows 7 A client fell for the phone call, with the strong Indian accent, supposedly from Microsoft, and released control of her computer to the hackers. She does not have the recovery disks. When Windows starts, an old-fashion window - looks like XP, if not 98 or 95 - pops up asking for a password. Using Ubuntu, I was able to back up the important files, The recovery partition is present, I do not know in what shape. The client is willing to reset the computer to factory settings. When I press F11 after powering the computer, instead of bringing the Rec
  16. We dont have the admin log in password, how do I reset or retrieve? IN MEE
  17. I am unable to enter a password which never has been asked to me when I activated the pro version: could you be of any halp to me, for I have no access to the different windows but the main one
  18. Hello, I had to reinstall the pro Malwarebytes and tried to enter the password from the file on the cd but to no avail. It says its invalid ?????????. Please advise-Jeromephoto
  19. Hi there I have password protected my settings in Malwarebytes Pro so now when I go to things such as settings and protection I need to enter my password. However I can right click on the icon in the taskbar and disable all the protection - file/website etc. without having to enter my password. Would you consider for security purposes making it also ask for a password when disabling protection from the taskbar? Thanks Peter
  20. An intruder gained access to my PC through remote desktop, disabled malwarebytes, then password protected malwarebytes so that I cannot re-enable the program now. I have since closed the ports on my firewall, turned off rdp, reset my password, run over 10 complete virus scans using several different scanning engines. I have removed the user profiles that he created and deleted the user account folders that he created. I have uninstalled malwarebytes and removed all registry keys and folders relating to malwarebytes. After re-installing malwarebytes, I cannot access any functionality in the p
  21. I downloaded ezvid (a video editing software) a couple of hours ago and then immediately deleted it as it was also downloading a bunch of other craps with it (conduit search engine and some other stuff), but most importantly I remember it downloading a file to my windows folder in the downloading bar, which I thought was very suspicious. Not long after that I tried to sign in to skype but it said I entered a wrong password,I then tried to open my yahoo email but it also said I entered a wrong password. I tried all my other online website and forum groups that I has password with and I can not
  22. I downloaded ezvid (a video editing software) a couple of hours ago and then immediately deleted it as it was also downloading a bunch of other craps with it (conduit search engine and some other stuff), but most importantly I remember it downloading a file to my windows folder in the downloading bar, which I thought was very suspicious. Not long after that I tried to sign in to skype but it said I entered a wrong password,I then tried to open my yahoo email but it also said I entered a wrong password. I tried all my other online website and forum groups that I has password with and I can not
  23. Hello all, Did a search as much I could but didn't found a way to solve this situation: I had a password to protect Malwarebytes settings (and I also think this works also for the Ignore List, not sure what else is password protected), and now want to check my Settings or my Ignore List and I'm facing a forgot password ! I can't remember the password, even trying a lot of variants. I don't want to think that someone change it, but who knows... The question is: how can I recover from a Malwarebytes forgotten password ?! All seems working well, no infections detected, but not accessing those two
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