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Found 6 results

  1. Hello, I had so much trouble to create account and finally I did it ..but in changing passwords now I don't know with which password I am signed in.. If I want to reset my password the old one is not accepted .. (any of those that I tried when I signed up). Now I am afraid to sign out, because I will not be able to sign in.. Can you help me to change password so that I will remember it. I am logged in and my mail is Thank you for help! NovaZ
  2. It's great that we have password security, however: Please provide a checkbox for active session, to stay signed in, so we don't have to enter a password ten or twenty times to change the settings.
  3. Hello, Is it possible to contact directly with customer support? I'm trying to sign-in in main web: https://www.malwarebytes.com/ But I have forgotten my password. Anytime I click on "Forgot password?" an insert may email address I don't receive any new temporary password. I have checked my SPAM folder, just in case, but there's no email with any data from Malwarebytes. I have clicked so many times that I have been banned for one hour. I suggest to change my registration email address, which I'm not going to write here, due to security reasons. I will appreciate any help. Thank you!
  4. Hello, I know this question is overly basic, but this is my first time doing this, so please forgive me. I am trying to use the "push to install" feature to install malwarebytes on computers at my work, but every time I try it comes back with the error "the specified network password is incorrect". I presume that I am putting in the username and password wrong, but I am not sure what needs to go there or how to find it! I can easily login to the admin accounts for all PC's involved (running window's 10). I have tried the displayed username and password used to login to the cpu; I have tried the microsoft account username and password; I have tried changing the password, etc. What needs to go there and how can I find that information? If it helps, the computers are just part of "WORKGROUP". Thanks a million to anyone who can help! --Brandon
  5. please help, it seems the password I know is not working anymore, how do I reset it? I saw a post on which it is said a ticket must be logged, how do I do that?
  6. I have 3 computers at home. I have MalwareBytes Premium on all. When I tried to download the "update" (included new program) it deleted my MalwareBytes on all three including the dashboard and my account, and I was forced to download the 14 day trial of premium. After two days of searching I finally found the key so that I'm registered again. Once that was done, I tried to open my password manager and my LastPass account was no longer accepting my user name and password. After another hour or so I was able to open LastPass and found that it was suddenly EMPTY. I don't have that backed up but, thankfully, I also had BitWarden installed on one of the computers so I could access my password list from there. The simple act of updating cost me nearly 3 hours total to fix everything it had screwed up. I can understand one of the systems getting screwy from an update but when all three have the exact same problem then it's a problem with Malwarebytes and their coding. The Malware support program would have been useless since the update wiped all of the old files and program and I could hardly download and install it until I had Malwarebytes re-installed. Has anyone else had the joy of trying to figure out what Malware screwed up? Why would this happen to all three?
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