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Found 9 results

  1. I have 3 computers at home. I have MalwareBytes Premium on all. When I tried to download the "update" (included new program) it deleted my MalwareBytes on all three including the dashboard and my account, and I was forced to download the 14 day trial of premium. After two days of searching I finally found the key so that I'm registered again. Once that was done, I tried to open my password manager and my LastPass account was no longer accepting my user name and password. After another hour or so I was able to open LastPass and found that it was suddenly EMPTY. I don't have that backed up but, thankfully, I also had BitWarden installed on one of the computers so I could access my password list from there. The simple act of updating cost me nearly 3 hours total to fix everything it had screwed up. I can understand one of the systems getting screwy from an update but when all three have the exact same problem then it's a problem with Malwarebytes and their coding. The Malware support program would have been useless since the update wiped all of the old files and program and I could hardly download and install it until I had Malwarebytes re-installed. Has anyone else had the joy of trying to figure out what Malware screwed up? Why would this happen to all three?
  2. please help, it seems the password I know is not working anymore, how do I reset it? I saw a post on which it is said a ticket must be logged, how do I do that?
  3. What happened is exactly as the title says. I just received an email that my account password was changed, and not only had the password been changed, but the email it was tied to was as well. I have, of course, already sent in a ticket, but as I really can't wait for this to go through, especially as it can take 2-3 BUSINESS DAYS, which would now be 4-5 days, I'm hoping that I can pull some attention here in order to expedite the process. This is beyond frustrating to me at the moment. Though, I do admit I can appreciate the irony behind it, the service I use to prevent people from infecting my computer with viruses and stealing my passwords, having my password stolen. But, still, this is just awful. If anyone here can either help me get the attention of an admin, or give me some solid advice, it would be appreciated.
  4. For some reason - after setting up the management console and everything working, this AM the password does not seem to be working for the admin account. Is there a way to reset that password? I even tried to reinstall the console but it would not allow me to do that as it said the same version is already installed. I want to get this up and running...thank you
  5. On antivirus programs we've used in the past, they had a feature which allowed you to enter a passcode, that prevented anyone from uninstalling the software. I see that Malwarebytes has "User Access" Limitations, but I am unsure which feature to restrict, to prevent uninstalling. It is "settings/application"? Also can you point me to info that provides more details about each of these choices? Thanks!
  6. Hi, i don't know if this is the right place to ask for my problem/concern, but if is not feel free to move to the right section (and sorry for the mistake). So, few days ago i found on my pc an old software unused by me for at least 3 years (between the last usage and now i upgraded win 7 to win 10. i don't know if this can help or can be a problem in the diagnosis). Just for curiosity and to be sure i used virus total scanner on the .exe file of that software and the results revealed for 3 of 67 analysis scanners that there was a Riskware (0040eff71). My reaction to this was to download ADWcleaner (because it helped me in other circustances in the past) to scan my pc. I don't have anymore the log files because i unistalled ADWcleaner (i regret this decision), but i remember the entries. ADWcleaner only found 2 suspicious results in the Registry field (*only things i don't remember are if HKEY was HKLM or HKCU): PUP.Optional.Legacy key registry HK*/Software/Classes/Interface {ID} PUP.Optional.Multiplug key registry HK*/Software/Classes/TypeLib {ID} At this point i cleaned up with ADWcleaner but the PUP.Optional.Legacy came back once. I cleaned again and also this one disappeared. After this i unistalled ADWcleaner and installed Malwarebytes 3 to make sure nothing else remained. I ran the scan and nothing has been found so i supposed the pc was correctly cleaned, but in the runtime protection of the premium trial i was reported with several venturead.com block site events during my daily navigation. I scanned again with Malwarebytes 3 and i also installed and ran Zemana, but nothing has been reported as malevolous. Looking for advise on internet, i reset the browser and the venturead.com events disappeared. The goal of this topic is mainly to understand the tipe of infection that i faced and if i should be worried about my accounting credentials used during this long time that supposedly i was exposed. So, my questions are: 1) what kind of threats were these of mine? (i would like to understand more about every evidence i described just to learn more about this. i searched on internet but nothing was exactly my case) 2) should i be worried about my credencials? (i usually change passwords every 5, 6 month, last time 2 weeks ago, and always sign in in anonymous browser windows, but i understand that if these threats were severe, like a keylogger, these my habits are meaningless) 3) i sometimes connect my external hdd to make a backup of my personal data (mainly photos, videos and docs). I have done this several times before this episode so, my last question is: Should i be worried about my external hdd or data stored? (i don't know if this helps, but i never executed nothing on that device and i made a scan with Malwarebytes 3 after i finished my fight against the venturead.com thing) I'm sorry for this wall of text and for my english (not so good i know) and i hope u can give me good news about my preoccupation. PS: i forgot to say that the only real symptoms (during the infection period) i perceived were failed attempts (blocked by the browser and the adblock extension) from the browser to open popups/browser cards and, i suppose, too much ads on certain websites (too much considering that i had adblock). i don't know if i had some performance issues because this pc has 9 years old so is actually the normal behavior for me seeing lag spikes on videogames or difficulty in some tasks.
  7. Hello, i'm new on these forums. Just a quick question. I forgot my password on my Malwarebytes Account as well as the secret answers (both of 'em). If i can recover it, how? Do i need to email support or staff? Or is it a case where something has to be done to the account itself or something? Apologies if a topic like this has alrdy existed, i couldn't find one though.
  8. With Windows 10 December update a New Windows 10 unlock screen has appeared before the normal one. How do I get rid of this? (MALWARE?)
  9. Hello, Well I did it, forgot the Password I put on the settings for MWB on my daughters machine. Now I cant get into the settings. Is there no other way to recover the Key etc before I wipe MWB off? Perhaps you should consider making a way to see the key that isnt protected by the PW for when such an occasion happens.
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