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Found 5 results

  1. Hi - I would appreciate help. My mac - El Capitan - seems to be infected with the Flashback trojan. Malwarebytes Free (with updated definitions) does NOT detect. But HouseCall does - sort of. It runs, then seems to stall. If I click Stop, it then shows me a Click "Fix now" page, with OSX_Flashbck_A listed multiple times. But if I click the Fix now button, nothing happens. I believe I am truly infected - I stupidly allowed a Flash updater that I thought was validly from Adobe. It popped up when I was on some web page a week or two ago. I believe I was using Firefox (up to date), since that is my default browser (although it is slightly possible I was using Safari). Since then, I have scanned several times with Malwarebytes, and thought all was good, until I ran this HouseCall scan. What evil is this trojan doing to my computer? And how do I get rid of it? Also, my latest Time Machine and Carbon Copy Cloner backups must also be infected - what do I do about that? My OSX was up to date till yesterday; now there is an update I haven't installed yet. Thank you!
  2. In attempt to resolve the "Cannot "Allow" MalwareBytes system extension with 10.13 (High Sierra)" issue I disconnected my TeamViewer session and had the client click on Allow. Then took another remote session. The Security setting was allowed and the installer completed successfully. Then I restarted. The iMac no longer starts up. Apple Logo, progress bar slowly moves toward 100% but never completes. I tried having her boot into Safe Mode but that didn't work either. Even if it is Apple's fault. The computer was not having problems prior to installing Malwarebytes for Mac. This is terrible behavior for Malwarebytes and makes me look bad. I mean I'm a Malwarebytes partner and I recommended installing this application. Now I cannot charge for the hours of support. This client is also a friend and she is 265 miles from my office. So I either have to walk this 80 years-of-age woman through booting the iMac into Recovery mode and restoring her computer from her Time Machine backup, or I have to drive up there to fix this. This is the last time I install Malwarebytes remotely. I am hoping someone has seen this and has a simple fix, fingers crossed!
  3. I have been unable to install malware bytes on my what I thought was a clean install of windows and i put in a blank USB which wasn't containing The RAT also but now my MacBook Air has what my pc has need fix right away so I can fix my PC. MacBook is running latest OS X I forget exactly what it is but after trying everything on my pc I deleted and formatted my hdd's and the Trojan is on a virtualMbR X:. Which then after infecting the mac pops up as the USB virtual drive installer. I have bit defender on the mac which can't do anything with a NFTS file
  4. Hello all, I'm running OS X 10.10.4 on Macbook Pro early 2013 and I recently aware that random "popup" ad appear in Safari, Chrome, even in Chrome of Bootcamp while running by Parallel Desktop. By "popup" I mean when I accessed website, another web tab appear showing those ads. When I tried to close these ads, it always ask if I want to "Leave the page" or "Stay on the page". I tried to follow the instruction on Apple Support to Adware Removal, I cannot find any similar file. I tried to run MBAM, also no adware was found. I tried Avast for Mac, also nothing was found. I double checked all Proxy server settings from all browsers settings, nothing was changed. I checked hosts file, no strange entry. Finally I checked the DNS setting on network setting, also checked my router, I changed the DNS server to Google, it's all good. Yet, I still receiving random ad from all browsers, so I am very desperate needing some expert advice to find out what's doing these things to me. The AD are usually "investxxxxdom", "reimagexx", maybe one or two more else. Thank you very much.
  5. I have always been a user of malwarebytes, and I love it. By far it is the best program out there, and have set up the software on every family members computer, and lots of friends. My suggestion to you, please make a version compatible with Apple computers, iMacs, Macs, whatever you want to call them. I now use OSX Lion on my iMac and still would like to have the security of Malwarebytes! If you need a beta tester, let me know I'm in!
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