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Showing results for tags 'omputer cannot access internet'.
I have received a ticket number for this but have not yet received an answer. My new computer's adapter failed and I can no longer access the internet on it. The license key is one that I have had for a long time but it is not listed under my subscription. The only time I have seen that license key under my subscription in the last 5 years is when I had to update my credit card information. When I did, it disappeared again. I have two license keys but only one shows, and that is not the one that covered that computer. A replacement computer is on its way and I need to transfer that key to it. I am at a loss what to do. Does anyone know how to solve this situation?