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Found 3 results

  1. Our work from home computers cannot access Outlook anymore since MB is blocking the same exploit that I see posts about from 2-3 years ago. We can't get into delete the offending email as "Contacting Server" pops up and then MB crashes the program. It is now happening throughout all the desktops of our visual & graphic media teams. I see a MB post from April 2017 that is a known issue and you are working on it. Its 2020 and I can't find the answer for why its happening in 2020 or how to stop it as we crash or the block kicks in from MB. Help is appreciated.
  2. Hi there I tried to activate Office365 with a Windows Toolkit only to find out that is was a km virus of some sort. I need assistance to please remove it. I cannot get onto Chrome saying the site could not be located. I cannot install Malware giving me a message like in the attached image file. I cannot go to Explorer without interrupted with a message that says Security certificate must be validated or something and then blocks me to view content. I did run the Farbar Recovery Scan Tool (x64) and deleted and cleaned the files but I think the registry is messed up and it does not allow me to install any programs. Can you please assist me as I cannot install malware Bytes to deal with the virus effectively. Regards
  3. Any idea why MB would be interfering with DNS requests to outlook.office365.com? We have quite a few users all of whom are seeing this disruption however they get no alert or warning MB is causing it. And it 100% IS MB causing it. If we turn off Malicious Website Protection they are automatically re-connected and working within 20 seconds consistently across all affected systems. The issue is the same as those reported here: https://forums.malwarebytes.org/index.php?/topic/171204-malwarebytes-stopping-outlook-2013-from-connecting-to-exchange-hosted-by-microsoft-office-365/ https://forums.malwarebytes.org/index.php?/topic/161172-issues-with-mbam/ If we remove MB completely all issues also disappear. We will likely open a ticket with MB but I'd like a public forum explanation of the role it is playing in these DNS requests and why it would even be involved with such a well-known address. TTL for outlook.office365.com is 5 min per Microsoft Support in case that matters. Strangely not all folks who have this same version suffer the issue so it's very puzzling why it's so inconsistent in terms of who it affects yet so consistent in the symptoms and resolution. (Outlook disconnected until system reboot, no access to the web Outlook client either until the reboot. Symptoms ALWAYS return to those affected).
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